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"Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders."

"Unlocks the secret to good communication and provides a guide for teaching others to listen.Listening Skills Training details the elements of effective listening and provides structured workshops tailored to your organizations communications needs. Increase learner awareness, attentiveness, and empathizing capacity, and facilitate better communication throughout your entire organization."

"Most rookie managers do not have what it takes to fulfil their position as the skills they've used to get where they are today, are not the same skills they're going to need as manager."

"Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message?whether written, or spoken, in person or via e-mail?with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: ? Communicate clearly and correctly to avoid misunderstanding and get your message across ? Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader ? Ask the right type of question to elicit information, encourage a response, or create a relationship ? Master the techniques of successful presentations from planning to delivery ? Analyze your audience before communicating your ideas in any format ? Choose the most appropriate mode for communicating your message ? Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Every trainer strives to be a great presenter a skill that is basic to the profession and is a key factor in learning transfer. This Infoline introduces you to the basics of planning, presenting, and evaluating the success of your presentations. In addition, a set of critical checklists and other planning tools are provided to help you cover the right material, ensure that you leave nothing to chance once on-site, and make the best impression from the moment you face your learners."