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"For managers, coaching for performance and for emotional intelligence are two different things. But that doesn’t mean they exist in different worlds."

"Don't rock the boat. Don't make waves. Don't offend anyone. There's a palpable feeling that clouds many team meetings and keeps them from being productive: over-politeness. And while the conflict that naturally exists in most organizations hasn't gone away, it manifests itself in passive aggression, mediocrity, and a molasses-like inability to get anything done. "Nice Teams Finish Last" provides the antidote to this all too common tendency, giving managers, team leaders and members, and facilitators the practical exercises and assessment tools they need to battle 'the nice trap' and start getting results! The book helps readers encourage skills such as constructive criticism, honest communication, and the kind of conflict that drives innovation and quality. From giving clear, sharp feedback, to effectively challenging others, this book provides the eye-opening tools teams need to achieve very nice results!"

"Great leaders drive the bottom line, which is why organizations pour money into leadership development. But most companies have no real way to gauge whether their endeavors are paying off?much less where they are falling short.Talent Leadership shows how to set up a world-class leadership-development program?and have the metrics to prove it!Packed with research findings, best practices, case studies, proprietary assessments, and more, this innovative book explains how to:? Employ assessments to benchmark current and future executive talent? Use the resulting data to identify leaders with potential based on their capabilities, commitment, and alignment with organizational goals? Leverage analysis to target training and coaching where they will have the greatest impact on individual performance and overall operating successBy measuring, calibrating, and recalibrating the leading indicators that directly predict organizational health and the ability of leaders to meet those needs, HR and OD professionals will bring a much-needed numbers focus to their crucial talent development efforts.This book is for leaders of HR, Talent Management, OD/MD professionals, and the vast population of operating managers who are charged with identifying, managing and developing high-potential and emerging leaders."

"To stay on top, companies need to do more than just tread water - they need to grow. And that means that their employees need to develop and improve their skills at the same pace. More than ever, managers are being encouraged to improve employee performance through effective coaching, but so few of them have the time - or the knowledge it takes to do it successfully. Brian Emerson and Ann Loehr have spent years showing some of the country's top companies how to develop their most promising employees. "A Manager's Guide to Coaching" is a manual that will guide executives through every step of the coaching process, from problem solving to developing accountability. Clear, practical and straightforward, this is an invaluable tool that will help every leader coach employees, colleagues and themselves to excellence."

"pt. 1 Effective coaching and mentoring. What is effective coaching and mentoring at work? --How can I be an effective coach or mentor? --How can I be an effective client? --pt. 2 Coach and mentor development. What is reflective practice and supervision? --How can I be reflective in practice? --What about training and accreditation? --pt. 3 Model, tools, and techniques. What Is The Skilled Helper model? --How Is The Skilled Helper used in practice? --What are some useful tools and techniques? --pt. 4 Coaching and mentoring practice. What are some ethical issues? --What are frequently asked questions? --How is a coaching and mentoring culture developed?"

"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill- teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less."

"Compensation experts Paula M. Singer and Laura L. Francisco update the groundbreaking 2002 book with new analysis of emerging workforce trends in Developing a Compensation Plan for Your Library, Second Edition. In this edition, Singer and Francisco tackle the new challenges facing administrators and human resources planners such as retirement of the Baby Boomers, determining the compensation value of an MLS, and how to retain your organization s high-performing employees."