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"The present study examines existence of service recovery paradox in Indian banking industry. Thestudy is taken up in the tri-city of Chandigarh, Panchkula and Mohali. The respondents are categorizedinto failure and no-failure groups on the basis of their service experience. Failure group constitutesthose respondents who have experienced service recovery, and has been further divided intofive sub-groups ranging from service recovery++ (service recovery better than expected) to servicerecovery- - (service recovery worse than expected). Service recovery paradox is examined by comparingservice recovery++ group with no-failure group. The study shows evidence for existence ofservice recovery paradox in relation to satisfaction. It has been concluded that for service recoveryparadox to exist, recovery effort has to be exceptionally good and much better than expectationlevel of the customer. The study suggests that service managers should take service failure as anopportunity to appease customers by providing a much better than expected recovery experience.However, organizations should not plan to create service failure situations because if they falter onimparting the recovery, customer satisfaction may be influenced negatively."

"The present study deals with affect of adoption pattern of the ATMs by banks on its characteristics.With the exploration of various characteristics of the banks like Size, Profitability, Efficiency, Cost ofOperations, Asset quality and Credit risk, Financing Pattern, Diversification and Age etc.; the studyhas tried to differentiate between the early and late adopter category of the banks regarding ATMcards. The banks have been categorized into early and late adopters on the basis of their adoptionperiod. For this purpose, 50 scheduled commercial banks consisting of 27 Public Sector Banks and23 Private Sector Banks have been taken as sample to investigate the various aspects of and earlyadopter banks in comparison to late adopter banks. The time period of the study is 20 years i.e.from 1991 to 2010. It can be concluded that the initiators and first movers take advantage overthe late adopters and laggards. They have found to perform better in terms of various parameters.Overall, the early adopter banks are larger in size, more diversified, having lesser branches, moremarket share and wide ATM network as compared to late adopter ones. Thus, the empirical resultsevidently reveal that the both the groups have their own different characteristics."

"Penelitian ini menganalisis tentang tingkat persaingan sistem perbankan di Indonesia dengan menggunakan pendekatan New Empirical Industrial Organization. Dalam mengukur tingkat persaingan sistem perbankan Indonesia penulis menggunakan Boone Indicator dan Model Panzar-Rosse. Sebagai robustness test penulis juga mengestimasi tingkat persaingan sistem perbankan Indonesia menggunakan Lerner Index. Data yang digunakan dalam penelitian ini adalah 109 bank umum dengan periode pengamatan tahun 2006-2011. Hasil penelitian ini menunjukkan bahwa persaingan yang terjadi pada sistem perbankan Indonesia adalah persaingan monopolistik.

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This study analyzes the level of competition in the Indonesian banking system by using the New Empirical Industrial Organization approach. Boone Indicator and Panzar-Rosse Model employed to estimate level of competition in Indonesian banking system. As a robustness test, authors also estimate the Indonesian banking system competition using Lerner Index. The data used in this study is a 109 commercial bank with the observation period from 2006-2011. The results of this study show that the Indonesian banking system is in the monopolistic competition."

"Stimson, et al. (2009) developed one of the most relevant and well known model for Regional Economic Development. This model covers the most important factors related to economic development question. However, this model excludes the social components of development. Local community should be included in terms of the development of a region. This paper introduced to the Stimson model "Skills" and "Knowledge" at the individual level for local actors indicating the capabilities at the individual level and introduced "Human Coordination" for the capabilities at the collective level. In our empirical research we looked at the Indonesian seaweed market with a specific focus on the region of Baubau. This region was chosen because there are hardly any economic developments. Furthermore this study focuses on the poorer community who are trying to improve their situation by the cultivation of Seaweed. Eighteen local informants was interviewed besides additional interviews of informants from educational and governmental institutions in the cities of Jakarta, Bandung and Yogyakarta. The informants selected had a direct or indirect relationship with the region of Baubau. With the support of the empirical data from this region we can confirm that it is worthwhile to include the local community in the model for regional economic development. The newly added variables: at the individual level; Skills and Knowledge and at the level of the collective: Human Coordination was supported by the empirical material. It is an indication that including the new variables can give regional economic an extra dimension. In this way we think that it becomes more explicit that "endogenous" means that the people, or variables closely related to them, should be more explicitly included in models trying to capture Regional Economic Development or rephrased as Local Economic Development "

"ABSTRAKKomponen utama dari sistem logistik adalah sistem pengiriman barang. Perannya sangat besar dalam mengelola seluruh historis data pengiriman mulaidari titik awal (origin) hingga titik akhir pengiriman (destination). Penelitian ini bertujuan untuk menerapkan enterprise service bus (ESB) pada sistem pengiriman barang sebagai middleware dalam proses integrasi data. Teknologi ESB yang digunakan pada penelitian ini adalah NServiceBus. Tahapan penelitianmenggunakan model prototype untuk mengembangkan web service yang sesuai dengan kebutuhan. Pengujian dilakukan dengan menguji dua aspek pertukaranpesan, yakni aspek performa dan aspek independensi. Hasil pengujian menunjukkan bahwa performa web service dengan penerapan ESB lebih baik dibandingkan NonESB serta web service yang dikembangkan memiliki tingkat independensi yang baik (loosely coupling)."

"The positive impact of absorptive capacity (ACAP) on innovation and the positive impact of innovation on competitive advantage have been proven in different research contexts. However, current knowledge on organizational culture that affects ACAP, innovation and competitive advantage as a whole, remains unclear. This article proposes a model to examine how organizational culture (developmental culture and rational culture) affects ACAP, innovation and competitive advantage, directly and indirectly as well. Surveyed data (in Indonesian Banking Industry) shows that both of organizational culture have a direct impact on ACAP. Only developmental culture has a direct impact on innovation. There is no culture type affects competitive advantage directly. In this research, culture affects competitive advantage through ACAP and innovation."

"Penelitian ini bertujuan melakukan analisis pengaruh likuiditas terhadap alokasi portofolio asing di negara BRICS dan MIST periode 2002-2012. Likuiditas diukur menggunakan Price Impact, Trading Volume, Turnover Ratio, dan Corwin Schultz Spread. Penelitian menggunakan data panel serta metode regresi Fixed dan Random Effect Model. Selain itu, penelitian juga bertujuan untuk menganalisis hubungan variabel bilateral dan makroekonomi terhadap alokasi portofolio asing di negara BRICS dan MIST periode 2002-2012. Penelitian menemukan bahwa likuiditas memiliki pengaruh positif terhadap alokasi portofolio asing di negara BRICS dan MIST periode 2002-2012.

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The aim of this research is to analyze the impact of liquidity on Foreign Portofolio Allocation in BRICS and MIST Countries during 2002-2012. Liquidity are measured using Price Impact, Trading Volume, Turnover Ratio, and Corwin Schultz Spread. This research uses panel data with Fixed and Random Effect Model as a regression method. Furthermore, this research also analyze the effect of bilateral and macroeconomic condition on Foreign Portfolio Allocation. This research found that market liquidity positively affects Foreign Portfolio Invesments in BRICS and MIST Countries during 2002-2012."

"ABSTRAKDalam industri jasa, service delivery yang terdiri dari physical service danpersonnel service merupakan bagian yang terlihat saat terjadi interaksi antarakonsumen dan produsen jasa. Bagian ini sangat penting dalam mendorong respondari konsumen, salah satunya satisfaction dan commitment konsumen. Satisfactiondan commitment konsumen sangat penting bagi kelangsungan usaha produsen.Tujuan dari penelitian ini untuk menganalisis pengaruh physical service danpersonnel service terhadap satisfaction dan commitment konsumen. Penelitian inimenggunakan 155 responden nasabah Bank BRI Unit Pulo Jahe. Hasil penelitianmenunjukkan bahwa physical service dan personnel service berpengaruhsignifikan terhadap satisfaction, sedangkan physical dan personnel serviceberpengaruh signifikan terhadap commitment serta satisfaction berpengaruhsignifikan terhadap commitment.

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ABSTRACTIn the service industry, service delivery consisting of physical service andpersonnel service are part visible when there is interaction between consumersand producers of service. This part is very important in encouraging responsefrom consumers, such as satisfaction and consumer commitment. Consumersatisfaction and commitment are very important for business continuity producer.Purpose of this study was to analyze the effect of physical service and personnelservice to consumer satisfaction and commitment. This research uses 155respondent Bank BRI Unit Pulo Jahe customers. The result showed that thephysical service and personnel service have significant effect on satisfaction, atthe same time physical service and personnel service do not significant effect oncommitment and satisfaction have significant effect on commitment."