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"Contents :- ACKNOWLEDGMENTS - INTRODUCTION - CHAPTER ONE: TELECOMMUNICATIONS SERVICES AND APPLICATIONS IN THE INTERNET ERA - CHAPTER TWO: NETWORK ARCHITECTURES - CHAPTER THREE: COMPETITION AND THE MARKET - CHAPTER FOUR: E-COMMERCE - CHAPTER FIVE: EXTERNAL AND INTERNAL FORCES IN THE TELECOM INDUSTRY - CHAPTER SIX: THE NEW TELECOM ENVIRONMENT: TECHNOLOGY AND THE SOCIAL ENVIRONMENT - APPENDIX A: BREAKDOWN OF TOR EXPERT RESPONDENTS - APPENDIX B: U.S. Market for Web-Based Applications in 2002, 2004, and 2006 (Chart) - APPENDIX C: TELECOM OUTLOOK REPORT 2001 QUESTIONNAIRE - TELECOM OUTLOOK REPORT GLOSSARY "

"Contents :- ACKNOWLEDGMENTS - Introduction - Acronyms - Summary of Findings - Graphical Key - Analysis of Strategic Issues - The Impact of the Telecommunications/Information Age on the Economy - The Impact of the Telecommunications/Information Age on Trade - The Impact of the Telecommunications/Information Age on Society - Telephone Companies Ten Years From Now - Actions to be Taken by Telcos to Succeed in the Next Decade - Cable Companies Ten Years from Now - Actions to be Taken by Cable Companies to Succeed in the Next Decade - Cellular Companies Ten Years from Now - Actions to be Taken by Cellular Companies to Succeed in the Next Decade - PCS Companies Ten Years from Now - Actions to be Taken by PCS Companies to Succeed in the Next Decade - "Killer" Applications of the Broadband Telecommunications and Information Infrastructure - Residential "Killer" Applications - Business-Individual-Society "Killer" Applications - Business "Killer" Applications - Corporate Communication Transmission and Information Storage Security Concerns - Major Privacy Issues for Individuals Over the Next Ten Years - ANALYSIS OF THE FUTURE OUTLOOK FOR SPECIFIC MARKET SEGMENTS - Competition, Customers, Markets and Regulations - Revenue and Expense Forecasts and Telecommunications Market Conditions - The Regional Holding Companies - Local Number Portability - Cable Television - Future of PTTs - The Long-Distance Market - Regulatory and Policy Issues - Wireless Market - Total Revenue - Percent of Voice Traffic (New Users) - Percent of All Voice Traffic - PCS vs. Cellular - AT&T - Medium of Choice - CDMA - TDMA - Cost vs. Wireline - RHC Control of Cellular - Local Loop Penetration - Wireless Broadband - Effect on Fiber Deployment - Information Services - Videoconferencing - Multimedia Services - Internet-Type Services - Video-On-Demand - Telecommuting - Tele-Education - Residential Spending on Interactive Services - ADSI Screenphones - Electronic Commerce - Revenues of PC-Based Networks - PC-Accessible Order Systems - PC-Based Non-Telecom Phone Systems - Printed vs. On-Line Phone Directories - Electronic Banking - HDTV and Digital TV - Home PC-Based Shopping - Life-Size Video Displays - Automatic Purchases - Information Industry Growth - Video Communications - Electronic News Services - Videotext - Technology Applications - Optical Switches - Central Office Switches - Foreign Penetration of U.S. Network Equipment Market - Open Network Architecture - Software-Defined Networks - V-SAT - Packet-Switching - B-ISDN - ISDN - High-Speed, Intelligent Digital Networking - Private Networks - CPE Market - Translation and Interconversion Software - Fiber-to-the-Home and Other Fiber Deployment - APPENDIX I: PARTICIPATING ORGANIZATIONS - APPENDIX II: THE QUALITATIVE QUESTIONNAIRE - APPENDIX III: EXPERTS SELECTION PROCEDURE - APPENDIX IV: QUANTITATIVE DELPHI QUESTIONNAIRE DEVELOPMENT PROCESS - APPENDIX V: THE PROCEDURE FOR ANALYSIS OF THE TELECOM OUTLOOK REPORT "

"Contents :- PCS versus Cellular - Wireless-Wireline Pricing - RHCs in Wireless - Wireless-Wireline Revenues - Wireless-Wireline Rates - Wireless Local Loop - Likelihood of New Telephony Subscribers Choosing Wireless - Wireless versus Fiber - Wireless versus Public Telephones - CDMA versus GSM - PCS and New Subscribers - PCS versus Cellular for Mobile Businesses - Price Harmonization - Broadband Wireless - Information Services and the Internet - Information Services and the Internet: IP Telephony - Internet Revenue - Sales over the Internet - Video-on-Demand - Telecommuting - E-commerce - Financial Services - Automobiles - Gifts - Groceries - On-Line Banking - Inventory Control - Digital Television and HDTV - Information-Industry Growth - Video - On-line Catalog Retail - E-Education - Alliances - Science, Technology, and Applications: Telecommunication Equipment Manufacturing Countries - Switches - ADSL, xDSL, and ISDN - Open Network Architecture - Software Defined Networks - Caller ID - Switch Market and Manufacturers - Packet Switches - ISDN and BISDN Usage - Fiber Optics - Private and Shared Public Networks - Participating Organizations - APPENDIX I: TOR99 Participating Organizations - Qualitative Questionnaire - APPENDIX II: Qualitative Questionnaire - Questionnaire-Development Process - APPENDIX III: TOR99 Questionnaire-Development Process - Experts-Selection Procedure - APPENDIX IV: TOR99 Experts-Selection Procedure - Procedure for Analysis - APPENDIX V: The Procedure for Analysis of the Telecom Outlook Report - Summary of Findings of TOR97 - APPENDIX VI: Summary of Findings of TOR97 - History of the Internet - APPENDIX VII: History of the Internet* - Transmission Technologies - APPENDIX VIII: Transmission Technologies* - Transmission Technologies - About the Authors "

"Contents :- Table of Contents by Author - International Engineering Consortium - Consortium Affiliated Universities - Part I: Management Issues - The Boundaryless Organization - Issues in Legacy Integration Methodologies for Network Management - Developing Successful Network Management Systems - Anticipating OAM&P Issues When Introducing Network Elements - Operations Support: The Next Generation - Integrated Network Management: A Technology View - Industry Implementation of Best Practices - National Network Management Capabilities: A Marketplace Advantage - OSS Interconnection: Burden or Breakthrough? - Surfing on the Tidal Wave of Change: Going Fast and Having Fun - Innovations in Common Channel Signaling Network Management - Achieving Interoperability that Will Enable High-Quality, Cost-Effective Network Management - Data Mining and Decision Support - Becoming a lean Service Provider - Part II: Testing - Network Reliability Issues & Solutions: An Update - Monitoring an Intelligent Network - Next-Generation Copper Testing - Implementation of Network Testing - Part III: Customer Service Issues - Operator Services for One-Stop Shopping - Customer Care from an Operations Perspective - What Do Users Really Want? - Customer Service Management for Competitive Advantage - Customer Network Management - Imperatives in Customer Care from a Service (Operations) Perspective - Part IV: Local Number Portability - Local Number Portability: The Call Must Go Through - Local Number Portability Conies to Chicago - Local Number Portability: Complex Simplicity - Operational Support Systems After Telecom Reform - TMN Basics - The Architecture and Evolution of Telecom Operations - Future Telecommunications Powering Issues and Solutions - Potholes in Building the TMN Road - The Outsourcing Decision - Infrastructure for DS1 Solutions - Designing for the Optimum Array of Services and Content When You Don't Know What That Is - ADSL & DSL Access Multiplexers: A Managed Technology for Broadband Access - Innovations in Common Channel Signaling - Rapid Service Delivery and Flow Through Service Activation - Implementing THIN: A BellSouth Perspective - The Operations Challenges of Unbundling - Migrating to ATM Wide Area Networks - Outsourcing: A Contractor's Perspective - Two-Way Cable Television System Characterization - Reliable Multiprocessor Platforms - Overt he-Air Service Provisioning - looking for Trouble: Planning for the Unexpected in Speech-Recognition Services - ATM Networks: From Concept to Reality - Acronym Guide "

"Contents :- Acronym Guide - Enhanced Services for Small Business:The Opportunity for Integrated Communications Providers - The Next-Generation Network - An Introduction to IP Telephony - Integrated Voice and Data over T1 - IP Telephony:The TCO Value Proposition - The Evolution of VoIP Networks:Marketing and Technical Drivers - Voice-Enabled E-Business:Unlocking E-Business Opportunities - Canadian Unified-Messaging Marketing Perspective - The MTU Connection - Intelligent Network Marketing Trends - One Network Service Provider is View of Transitioning Services to a Combined Wireline-Wireless Network - Strategies for Accelerating Carrier-Packet Profits - Marketing IN Business Services - Paycheck: Brought to You by Your Customers - Marketing and Future Goals of IN Messaging Services - Leveraging Messaging for Increased Profitability - Outsourcing Enhanced Services:The Dilemma Facing Communications Service Providers - Value and Business Effects of the Internet on IP Telephony - Beyond Dial Tone: Opportunities for Value in IP Telephony - Fine-Tuning Voice-over-Packet Services - An Overview of Circuit, Packet,and SS7/C7 Networks - Transporting Voice over IP:The Issues of Quality, Echo, and Latency - The Utilization of Mobile IN Technology for Deployment of Value-Added Services - Distributed Data Retrieval Architecture for Messaging Spoken-Name Confirmation - Deploying a Dynamic VoIP Firewall with IP?Telephony Applications - Securing VoIP Networks with Specific Techniques,Comprehensive Policies,and VoIP?Capable Firewalls - Realizing Packet-Based Multiservice Networks:Elements for Achieving Predictable Service Levels in IP Networks - Unified Messaging Applications - Value-Added Services:The Key to Differentiation in Next-Generation Networks - Unified Messaging Achieving the Promise of Convergence - The Voice Web - Rich Instant Messaging - Intelligent Network Messaging - Putting the Service Back into Service Providers - Implementing an Active User Interface:Leveraging Next-Generation Communications Services through the User Interface - Service on Voice Portals - New Features Using Service Node - Privacy Manager - VPN Customized Announcements and Intelligent Network Prepaid - IP Telephony in the Call Center:Two Worlds Converging - Cable-Based Telephony Service:A Strong and Viable Opportunity - Next-Generation Services and Strategies - IP Telephony Services in the New Public Network - Achieving Carrier-Class Quality of Service and Reliability:Policy-Based Networking - Internet Telephony:A Regulatory Update and Forecast - Internet Telephony and the(Un)regulation of the Internet - SIP and Other IETF Standards Update "

"Contents :- About the Authors - Table of Contents - I. EXECUTIVE SUMMARY - II. INTRODUCTION - SECTION 1: TECHNOLOGICAL DEVELOPMENTS - SECTION 2: NEW PRODUCTS AND SERVICES - SECTION 3: FUTURE INDUSTRY STRUCTURE - SECTION 4: ECONOMIC FACTORS AFFECTING PROVIDERS - SECTION 5: STANDARD-SETTING - SECTION 6: REGULATION AND POLICY - SECTION 7: ECONOMIC AND SOCIAL IMPACT - SECTION 8: COMPETITIVE TACTICS - APPENDIX I: QUALITATIVE RESPONSES TO FIRST-ROUND DELPHI QUESTIONNAIRE - APPENDIX II: SECOND-ROUND DELPHI QUESTIONNAIRE "

"Persaingan para penyedia jasa telekomunikasi belum pernah setinggi ini terutama di segmen B2B. Karena persaingan ini, PT. XYZ mengalami kesulitan yang diindikasi dari pendapatan yang tidak tumbuh dan penurunan pangsa pasar dari tahun sebelumnya. Untuk meningkatkan pangsa pasar, perlu dilakukan analisis internal dan eksternal untuk mengidentifikasi strategi yang dibutuhkan dan bisa dilakukan untuk menguatkan sumber daya tangible dan intangible untuk mendapatkan keunggulan dibandingkan dengan competitor lainnya.Studi ini juga akan menganalisis strategi menggunakan beberapa cara seperti Pareto Analysis, Strategy Canvas from the Blue Ocean Strategy, dan Business Model Canvas from the Business Model. Analisis bisa dilakukan setelah laporan tahunan dari PT. Telkom Indonesia dan PT. XYZ dibandingkan dan didapatkan data pangsa pasar B2B dari sumber internal. Setelah semua data dianalisis, dapat disimpulkan strategi yang dibutuhkan untuk meningkatkan pangsa pasar.

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The competition in the telecommunication service provider has never been this tight especially in B2B segment. Because of the competition, PT. XYZ is suffered from this competition and indicated by the stagnant revenue and declining market share from the previous year. In order to increase PT. XYZs market share, it is necessary for external and internal analysis to identify the strategies needed and can be done to strengthen the resources both tangible and intangible to gain the competitive advantages over other competitors.This research will analyze the strategies using several tools including Pareto Analysis, Canvas Strategy from Blue Ocean Strategy, and Business Model Canvas. The analysis can be done after the analysis from the annual report from Telkom Indonesia and PT. XYZ gathered and compared and get the B2B market share from the internal sources. After all the data been analyzed, the strategies needed could be concluded based on the analysis."