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"ABSTRAK<>br>Laporan ini akan mengevaluasi eksternal dan internal dari pada lingkungan fisik jasa sebuah perusahaan bernamakan Vigorous, dengan menggunakan model Bitner 1992 sebagai acuan utama. Laporan ini akan berisikan Analisa tentang lingkungan fisik jasa eksternal yang dimana lokasi, dan lingkungan sekelilingnya menjadi focus daripada hal ini. Kedua, factor internal daripada lingkungan fisik jasa Vigorous akan dibahas pula dengan focus utama pada lingkungan sekitar internal, ruang dan kegunaannya, simbol, tanda, dan benda-benda lainnya. Kemudian, laporan ini juga akan mencangkup tentang konsistensi perusahaan jasa Vigorous tentang memposisikan dirinya sebagai brand terhadap komponen-komponen perusahaan lainnya. Penemuan dari laporan ini akan dijelaskan lebih rinci dan merupakan hasil dari observasi terhadap konsumen juga dari wawancara terhadap beberapa karyawan perusahaan. Diakhir laporan ini akan dijelaskan pula tentang rekomendasi yang relevan untuk perusahaan agar dapat meningkatkan performa secara keseluruhan.

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ABSTRACT<>br>This report will evaluate Vigorous both external and internal servicescape by using Bitner 1992 servicescape model as a primary framework. The report will firstly contain an analysis about Vigorous external servicescape along with its location and surrounding environment. Secondly, a detailed analysis of its internal servicescape will be touching on several environmental dimensions, which consists of ambient conditions, space functionality, and sign, symbols artifacts. Thus, the report will be analyzing the consistency of Vigorous positioning compared to these servicescape elements. The findings of this report will be derived from a consumer observation and a small interview with some of the employees and staff. Furthermore, detailed recommendations that are proposed in this report are directed towards Vigorous in order to improve their performance which can be achieved through its servicescape."

"Laporan ini menganalisa tentang apakah mahasiswa internasional di Melbourne, Australia, sesungguhnya membayar jasa trem. Pada saat itu, terdapat isu tentang pelanggaran tiket trem oleh mahasiswa internasional, hal ini membuat kami memutuskan untuk membuat riset tentang jasa trem dan pelanggaran tiket trem oleh mahasiswa internasional. Model regresi pada laporan ini dibuat berdasarkan kuesioner yang dibagikan secara acak kepada 158 koresponden yang seluruhnya merupakan mahasiswa internasional yang pada saat itu tinggal dan belajar di Melbourne. Riset ini menghasilkan konklusi bahwa terdapat 65.08% mahasiswa internasional di Melbourne yang sesungguhnya membayar jasa trem dan persentase ini akan bertambah jika pemerintah Australia memberikan subsidi transportasi umum kepada mahasiswa internasional.

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This report analyze about whether international students in Melbourne, Australia, were actually pay for tram services. Lately, there had been an issue of tram fare invasion by international students, so we decided to plot our research around tram services and international student fare invasion. Regression model in this report is based on questionnaire that we distribute to 158 random correspondents, which all of them are international students that are currently studying and living in Melbourne. The research results in 65.08% of international students in Melbourne were actually paid for tram ticket and this number is likely to increase if the Australian government implied public transport concession policy for international students. "

"2012 International Conference on Environment Science and 2012 International Conference on Computer Science (ICES 2012/ICCS 2012) will be held in Australia, Melbourne, 15‐16 March, 2012.Volume 1 contains some new results in computational environment science. There are 47 papers were selected as the regular paper in this volume. It contains the latest developments and reflects the experience of many researchers working in different environments (universities, research centers or even industries), publishing new theories and solving new technological problems on computational environment science. The purpose of volume 1 is interconnection of diverse scientific fields, the cultivation of every possible scientific collaboration, the exchange of views and the promotion of new research targets as well as the further dissemination, the dispersion, the diffusion of the environment science, including but not limited to ecology, physics, chemistry, biology, soil science, geology, atmospheric science and geography"

"The volume includes a set of selected papers extended and revised from the International Conference on Informatics, Cybernetics, and Computer Engineering. An information system (IS), or application landscape, is any combination of information technology and people's activities using that technology to support operations, management. In a very broad sense, the term information system is frequently used to refer to the interaction between people, algorithmic processes, data and technology. In this sense, the term is used to refer not only to the information and communication technology (ICT) an organization uses, but also to the way in which people interact with this technology in support of business processes. ICCE 2011 Volume 2 is to provide a forum for researchers, educators, engineers, and government officials involved in the general areas of Information system and Software Engineering to disseminate their latest research results and exchange views on the future research directions of these fields. 81 high-quality papers are included in the volume."

"The volume includes a set of selected papers extended and revised from the International conference on informatics, cybernetics, and computer engineering.Intelligent control is a class of control techniques, that use various aI computing approaches like neural networks, bayesian probability, fuzzy logic, machine learning, evolutionary computation and genetic algorithms.ICCE 2011 Volume 1 is to provide a forum for researchers, educators, engineers, and government officials involved in the general areas of Intelligent Control and Network Communication to disseminate their latest research results and exchange views on the future research directions of these fields. 90 high-quality papers are included in the volume. "