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Tosanov T.P Napitupula
"ABSTRAK
Pentingnya isu komitmen karyawan terhadap organisasi mendorong perlunya dilakukan identifikasi terhadap beberapa factor yang dapat menciptakan kepuasan kerja karyawan. Dalam penelitian ini factor yang perlu dikasi adalah gaji, supervise, kondisi kerja, dan rekan sekerja. Dari hasil penganalisan diperoleh kesimpulan bahwa secara simultan kepuasan kerja berpengaruh sebesar 0,015 terhadap komitmen karyawan sedangkan secara parsial lebih dominan berpengaruh unsur kondisi kerja."
Medan: Politeknik Negeri Medan, 2019
338 PLMD 22:2 (2019)
Artikel Jurnal  Universitas Indonesia Library
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Eddy Wijadi
"YOGYA Department Store as a company in retail business lndustry is operating in a very high competition business. With that kind of competition level the company was enforced to maximized its competitive advantage. Human Resource Management in today economic condition has avery strategic function within a company as one of a scarce competitive advantage that not easy to be copied by the competitor (Pfeffer, 1998).
Human resource as a core of the competitive advantage, should have a related job competencies and also commitments that will guarantee the performance outputs. Meyer & Herscovitch, 2001, describes that commitment to the workplace can take various forms, and, arguably have the potential to influence organizational effectiveness and also employee well-being.
Pfeffer 81 Veiga, 1999, describes 7 (seven) Human Resource Management Practices that always became focus of management attention and as characters of the organization that place its human resource as its competitive advantage. McElroy, 2001, explained the relationship between the 7 (seven) Human Resources Management Practices and the employee commitment.
The objective of this research is to explore the impact of one of the seven Human Resource Management Practices, that is self-managed team decentralization or empowered team, on employee commitment. The object of the research are sales teams at YOGYA Kepatihan Department Store.
Kirkman & Rosen, 1999, explained that the empowered team will be more productive and more proactive comparing to the traditional team that less empowered. The empowered team also has higher level of customer service, job satisfaction, and commitments to the team and the organization.
Marks, Mathieu 81 Zacoaro, 2001, explained that team processes are the means by which members work interdependently to utilize various resources, such as expertise, equipment, and money, to field meaningful outcomes (e.g., product development, rate of work, team commitment, employee satisfaction).
Mathieu, Gilson, and Ruddy, 2006, through their research proved that team processes as the variables that fully mediated the influence of empowerment on outcomes, which one of the outcomes is employee commitment to the organization.
Using 162 sales force as sales team at YOGYA Kepatihan Department Store, the authors tested the model that proposed by Mathieu, Gllson and Ruddy. The result was that some of the dimensions of team empowerment has impact on some of the dimensions of team processes which than has impact on some of the dimensions of the employee commitment."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
T22433
UI - Tesis Membership  Universitas Indonesia Library
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Gaya Nitiya Sutrisno
"Penelitian ini bertujuan untuk bertujuan untuk melihat peran-peran kader dalam melaksanakan Program Klaster Berdaya dan hambatan-hambatan yang ada dalam melaksanakan program tersebut. Penelitian ini menggunakan pendekatan kualitatif yang bersifat deskriptif yakni dengan memaparkan hasil temuan lapangan terkait peran-peran kader dan hambatan yang ada dalam pelaksanaan Program Klaster Berdaya. Di dalam penelitian ini, teknik pemilihan informan akan menggunakan teknik purposive sampling dengan kriteria pemilihan informan dilakukan terhadap kader dan fasilitator berdasarkan keterlibatan aktif dalam program. Pengumpulan data dilakukan melalui wawancara dengan kader dan fasilitator yang sekaligus merupakan upaya triangulasi untuk meningkatkan kualitas peneltian. Hasil penelitian menunjukkan kader menjalankan peran dan keterampilan yakni fasilitatif, edukatif, perwakilan dan teknis yang membantu berjalannya program dalam upaya melakukan proses perubahan sosial untuk mendorong kemandirian dalam masyarakat. Di dalam pelaksanaannya, terdapat hambatan yang ditemui baik yang berasal dari internal maupun eksternal.

This study aims to describe roles of cadre in the implementation of Program Klaster Berdaya and the obstacles occurred during the program implementation. This research adapted qualitative method with descriptive approach by describing the findings related to roles of cadres and obstacles during the implementation of Program Klaster Berdaya. In this research, purposive sampling is used to select the informants of cadres and facilitator based on their active involvement on the program. Data collection was carried out through interviews with cadres and facilitators which also aims to conduct triangulation to improve research quality. The result of the research shows that cadres conducted roles of facilitative, educational, representative and technical to run program implementation to carry out social change in order to encourage self-reliance in society. During the implementation also found obstacles both from internal and external of the community.
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Rizka Sita Wibowo
"Tesis ini terfokus pada usaha untuk meningkatkan pemberdayaan psikologis terhadap kesiapan individu untuk perubahan organisasi. Pemberdayaan psikologis terkait dengan faktor individual dalam menghadapi perubahan organisasi, yaitu penggunaan sistem digitalisasi pada proses kerja sumber daya manusia. Karyawan pada level manajerial mempunyai tanggung jawab dalam implementasi perubahan terkait dengan implementasi dari sistem digitalisasi yang akan digunakan. Berdasarkan penggalian awal, masalah yang muncul merupakan kurangnya motivasi dalam diri karyawan pada level manajerial karena perubahan dianggap sebagai penambahan pekerjaan. Peneliti mengukur korelasi konstruk motivasional pemberdayaan psikologis dan kesiapan untuk berubah. Alat ukur pemberdayaan psikologis yang digunakan mengacu pada Spreitzer (2008) dan alat ukur kesiapan untuk berubah mengacu pada Holt, dkk (2007).
Hasil perhitungan menggunakan Pearson Correlation dari 36 responden menunjukkan bahwa pemberdayaan psikologis berkorelasi positif secara signifikan dengan dimensi change-self efficacy pada kesiapan untuk berubah. Berdasarkan hasil tersebut, peneliti menetapkan program intervensi berupa workshop "Appreciative Inquiry" kepada karyawan di level manajerial. Selanjutnya, peneliti melakukan evaluasi level kedua program workshop dan hasilnya yaitu terdapat peningkatan skor pengetahuan setelah diberikan workshop "Appreciative Inquiry" pada karyawan level manajerial.

This thesis was focused on the efforts to improve psychological empowerment on readiness to change. Psychoogical empowerment is related to individual factor in facing organizational change, which is digitalization system used for human resources" process of work. Manajerial level has responsible as organizational change implementation in which digitalization will use. Based on the initial diagnosis, existing problems can be attributed to low motivation of managerial level, in which organizational change as considered to extra work. Researcher measured the correlation between psychological empowerment as motivational contruct and readiness to change. Psychological empowerment scale for this research was developed by Spreitzer (1995) and readiness to change scale was developed by Holt et. al (2007).
Result calculated using Pearson Correlation of 36 respondents showed that psychological empowerment, significantly positively correlated change self-efficacy dimension of readiness to change. Based on this result, researcher determined that intervention program was to provide an "appreciative inquiry" workshop to managerial level employees. Furthermore, researchers conducted a second level evaluation workshop program and the result that there was an increase in knowledge after the "appreciative inquiry" workshop was given to managerial level employees.
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Depok: Fakultas Psikologi Universitas Indonesia, 2016
T46493
UI - Tesis Membership  Universitas Indonesia Library
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Arief Rudianto
"The existence of human resources in management is very strategic; even it becomes a crucial factor to success in implementing any activities and achieving its goals. It can be comprehended because even other resources are available; they are beneficial if other resources are empowered by good quality human resources. It means that human who has ability and willingness, and meets the need of organizational activities will accomplish expected productivity of work.
This research aims to analyze the main problem in this thesis which is, is there any relation between human resource empowemlent with employee's productivity of work in that institution and what are the factors which relate to human resource empowerment" The aim of the research is to analyze, the relation between human resource empowerment and employee's productivity of work and factors which are significant in the human resource empowerment process.
The method of survey is used in this research which is carried out in the National Law Education Institution. It is applied to analyze the population (universe), big and small population, then select and analyze the sample which is chosen from the population, to find incident, distribution, and relative inter-relation of the sociology and psychology variables.
The result of the analysis show that respondents characteristics influence the productivity except age of respondent. Meanwhile, correlation between empowerment of human resource and empIoyee's productivity of work is significantly strong, The factors which intiuence the empowerment of human resource are ability, employee?s work placement, obvious authority, responsibility, trust, support, leadership and motivation."
Depok: Universitas Indonesia, 2006
T22095
UI - Tesis Membership  Universitas Indonesia Library
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Toddy Aditya
"Setiap organisasi dewasa ini dituntut untuk siap menghadapi persaingan yang semakin kompetitif sebagai akibat dari globalisasi. PT. BRI Kantor Cabang Jakarta Veteran yang merupakan bank pemerintah, harus pula dapat mengantisipasi tantangan tersebut. Tugas dan tanggung jawab PT. BRI Kantor Cabang Jakarta Veteran diatur dalam UU No. 10 tahun 1998 tentang perbankan. Kualitas dan kompetensi Sumber Daya Manusia, antara lain dapat dilihat dari kepemimpinan, motivasi, dan kinerjanya. Kepemimpinan adalah kemampuan seorang pemimpin untuk mengendalikan, memimpin, mempengaruhi pikiran, perasaan atau tingkah laku orang lain untuk mencapai tujuan yang telah ditentukan sebelumnya (Suradinata, 1997:11). Motivasi adalah sesuatu yang membuat orang untuk bertindak atau berperilaku dalam cara-cara tertentu (Suradinata, 1997:37). Dan kinerja adalah suatu hasil kerja yang dicapai seseorang dalam melakukan tugas-tugas yang dibebankan kepadanya didasarkan atas kecakapan, pengalaman, dan kesungguhan serta waktu (Hasibuan, 2001:94).
Tujuan penelitian ini adalah untuk menganalisis pengaruh kepemimpinan dan motivasi terhadap kinerja pegawai di lingkungan PT. BRI Kantor Cabang Jakarta Veteran. Metode penelitian bersifat deskriptif, yaitu untuk memperoleh gambaran tentang perbedaan dan persamaan antara aspek-aspek yang dianalisis secara teori dengan aspek-aspek yang dianalisis secara empiris di lapangan. Pengambilan data menggunakan kuesioner dan data sekunder yang diperoleh di unit kerja PT. BRI Kanca Jakarta Veteran. Responden survey terdiri dari 79 orang. Analisis data menggunakan program lisrel 8.54 untuk menganalisis struktural model dan hubungan antar variabel.
Hasil penelitian menunjukkan bahwa kepemimpinan memiliki pengaruh positif dan signifikan terhadap kinerja. Selanjutnya motivasi juga memiliki pengaruh positif terhadap kinerja. Secara bersama-sama kepemimpinan dan motivasi mempunyai pengaruh yang positif terhadap kinerja pegawai. Dari hasil analisis penelitian ini PT. BRI Kantor Cabang Jakarta Veteran seyogyanya pemimpin lebih meningkatkan komunikasi guna memberikan motivasi terhadap para pegawai secara langsung dan tatap muka, sekaligus mampu mengadaptasikan gaya kepemimpinan dan perilaku masing-masing dalam menghadapi berbagai tipe dari bawahannya. Dalam rangka kualitas kinerga pegawai, manajemen perlu meningkatkan sumber daya manusia (SDM), mengingat motivasi berpengaruh terhadap kinerja, serta penanaman mental keagamaan yang kuat guna mendapatkan mutu yang tinggi sekaligus berakhlak mulia.

Every organization today is demanded to face competitive struggle as an impact of globalization. PT. BRI Branch Jakarta Vateran is one of the government bank, must anticipate that challenge. Jobs and responsibility PT. BRI Branch Jakarta Veteran is arrange in UU No. 10 year 1998 about banking. The quality and competence of human resources can be seen on their leadership, motivation and performance. Leadership is an ability of a leader to control, lead, and influence other?s mind, feeling and behavior to reach determined target (Suradinata, 1997:11). Motivation is something that guides others to act and behave in certain ways (Suradinata, 1997:37). And performance is an output that reached by someone in order to do their job based on capability, experience, seriousness, and time (Hasibuan, 2001:94).
The aim of the research is to analyze the influence of leadership and motivation concurrently on performance at PT. BRI Branch Jakarta Veteran. The research methodology adopts descriptive analysis, that is to obtain description on the differences and similarities among the analyzed aspects both theoretically and empirically. Primary data was gathered from questioners distributed to all employees and secondary data was obtained from report available at working units thereon. There were 79 respondents. The collected data was then analyzed using Lisrel program 8.54 to come out with structural model and relationship among variables.
The results indicate that the leadership has a positive and significant correlation toward performance. While motivation also have positive correlation toward performance. Together whether leadership and motivation have positive influence toward employee performance. Finally the PT. BRI Jakarta Veteran Branch is strongly expected to amplify leader more improve the communication to give strong motivation toward the employee directly and face to face, and also can adopted leadership style and behavior in order to face many various problem from the employee. From the quality side of employee performance, the management need to improve human resources considering that motivation have influence concerning performance, along with strong mentally investment in order to obtained high quality all at once sublime characters."
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2008
T24444
UI - Tesis Open  Universitas Indonesia Library
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I Gde Eka Sukarma Putra
"Satuan Kapal Eskorta Koarmada I saat ini diawaki oleh prajurit TNI Angkatan Laut yang sebagian besar merupakan generasi Z. Dapat dikatakan prajurit generasi Z menjadi tulang punggung Satkor Koarmada I sehingga dituntut memiliki kinerja yang baik, namun kenyataannya sebagian besar hasil penilaian kinerja prajurit generasi Z saat ini berada pada kategori cukup, dan hanya sebagian kecil yang memiliki nilai kinerja baik. Generasi Z diketahui memiliki karakteristik yang unik dan berbeda jika dibandingkan dengan generasi-generasi sebelumnya, sehingga diperlukan pola kepemimpinan yang tepat agar dapat memotivasi mereka menghasilkan kinerja yang optimal. Penelitian ini bertujuan untuk menganalisis pengaruh empowering leadership dan lingkungan kerja terhadap kinerja prajurit generasi Z di Satkor Koarmada I yang dimoderasi oleh komunikasi internal. Paradigma dalam penelitian ini adalah positivis, dengan jenis penelitian eksplanatif. Teknik pengambilan data menggunakan survei kuesioner, dan sampel penelitian ini melibatkan prajurit generasi Z yang berdinas di Satkor Koarmada I berjumlah 273 orang. Metode analisis yang digunakan adalah SEM PLS dengan pengolahan data menggunakan aplikasi SmartPLS versi 4.0. Berdasarkan hasil penelitian dan pembahasan yang telah dilaksanakan, dapat ditarik kesimpulan bahwa: Empowering Leadership berpengaruh secara signifikan terhadap kinerja prajurit generasi Z, lingkungan kerja (work environment) berpengaruh secara signifikan terhadap kinerja prajurit generasi Z, Komunikasi internal berpengaruh secara signifikan terhadap terhadap kinerja prajurit generasi Z, Komunikasi internal memoderasi positif pengaruh empowering leadership terhadap kinerja prajurit generasi Z, dan Komunikasi internal memoderasi positif pengaruh lingkungan kerja terhadap kinerja prajurit generasi Z di Satkor Koarmada I.

The Escorta Squadron of 1st Fleet Command is currently manned by Indonesian Navy soldiers, most of whom are Generation Z. Nowadays Generation Z soldiers are the backbone of the 1st Fleet Escorta Squadron, so they are required to have good performance, but in reality, most of the results of the performance assessment of Generation Z soldiers are currently in the sufficient category. Only a tiny percentage have good performance scores. Generation Z is known to have unique and different characteristics compared to previous generations, so the correct leadership pattern is needed to motivate them to achieve optimal performance. This research aims to analyze the influence of empowering leadership and the work environment on the work performance of Generation Z soldiers in the 1st Fleet Escorta Squadron, moderated by internal communication. The paradigm in this research is positivist, with an explanatory type of research. The data collection technique used was a questionnaire survey, and the research sample involved 273 Generation Z soldiers serving in 1st Fleet Escorta Squadron. The analysis method used is SEM PLS, with data processing using the SmartPLS application version 4.0. Based on the results of research and discussions that have been carried out, it can be concluded that Empowering Leadership has a significant effect on the performance of Generation Z soldiers, The work environment has a substantial effect on the performance of Generation Z soldiers, Internal communication has a significant impact on the performance of Generation Z soldiers, Internal communication positively moderates the influence of empowering leadership on the performance of Generation Z soldiers, and Internal communication positively moderates the impact of the work environment on the performance of Generation Z soldiers in 1st Fleet Escorta Squadron."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2024
T-pdf
UI - Tesis Membership  Universitas Indonesia Library
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Fef Rama Jaya Wijaya
"PT. ABC adalah sebuah perusahaan yang berdiri sejak tahun 2016 dan masih tergolong ke dalam perusahaan start-up. Sebagai perusahaan start-up masalah yang paling menonjol di PT. ABC adalah permasalahan sumberdaya manusia. Dari hasil wawancara dan FGD yang dilakukan oleh peneliti kepada beberapa orang karyawan, permasalahan yang muncul adalah rendahnya komitmen afektif pada organisasi yang dimiliki oleh karyawan. Disamping itu juga terlihat rendahnya tingkat pemberdayaan psikologis karyawan dan tingginya tingkat job insecurity. Pengambilan data penelitian ini dilakukan dengan cara penyebaran kuesioner kepada para karyawan toko/outlet. Sebanyak 25 orang responden mengisi kuesioner yang disebarkan.  Teknik analisis yang digunakan adalah teknik korelasi menggunakan Pearson Product Moment. Alat ukur yang digunakan untuk variabel pemberdayaan psikologis adalah Psychological Empowerment Questionnaire (PEQ), Job Insecurity Questionnaire (JIQ) untuk variabel job insecurity, dan Affective Commitment Scale (ACS) untuk variabel komitmen afektif pada organisasi. Intervensi yang akan dilakukan adalah coaching. Responden intervensi coaching sebanyak 1 orang yakni kepala toko/outlet yang akan dilanjutkan dengan sosialisasi kepada 25 orang yakni seluruh karyawan toko/outlet. Hasil penelitian menunjukkan bahwa adanya korelasi negatif namun tidak signifikan antara variabel pemberdayaan psikologis dan komitmen afektif pada organisasi, serta adanya korelasi negatif namun tidak signifikan antara variabel job insecurity dan komitmen afektif pada organisasi. Hasil dari pemberian kedua intervensi terbukti memberikan pengaruh yang signifikan terhadap peningkatan komitmen afektif pada organisasi, serta penurunan job insecurity pada karyawan.

PT. ABC was founded in 2016 and is still classified as a start-up company. As a start-up company the most prominent problem at PT. ABC is a problem of human resources. From the results of interviews and FGD conducted by researchers to several employees, the problem that arises is the low affective commitment to the organization. Besides that, it also shows the low level of psychological empowerment of employees and the high level of job security. Data retrieval of this research is done by distributing questionnaires to the store / outlet employees. A total of 25 respondents filled in the questionnaire distributed. The analysis technique used is the correlation technique using Pearson Product Moment. The measuring instrument used for psychological empowerment variables is Psychological Empowerment Questionnaire (PEQ), Job Insecurity Questionnaire (JIQ) for job insecurity variables, and Affective Commitment Scale (ACS) for affective commitment variables in organizations. The intervention that will be carried out is coaching. Respondents for coaching interventions were 1 person, namely the store/outlet head, which would be continued with socialization to 25 people, namely all store/outlet employees. The results showed that there was a negative but not significant correlation between psychological empowerment variables and affective commitment to the organization, as well as a negative but not significant correlation between job insecurity variables and affective commitment to the organization. The results of giving both interventions proved to have a significant influence on increasing affective commitment to the organization, as well as decreasing employee job insecurity."
Depok: Fakultas Psikologi Universitas Indonesia, 2019
T54357
UI - Tesis Membership  Universitas Indonesia Library
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Made Andre Arya Prabawa
"Penelitian ini dilakukan untuk menganalisis dan menguji pengaruh servant leadership dan symmetrical communication terhadap employee advocacy dengan mempertimbangkan faktor mediasi oleh employee empowerment dan organizational citizenship behavior pada Pegawai Negeri Sipil di Direktorat Jenderal Pajak. Pengumpulan data dilakukan melalui kuesioner online dan dikumpulkan sejumlah 418 responden dari jenjang jabatan tertentu. Aplikasi SPSS dan metode Structural Equation Modelling dengan aplikasi LISREL digunakan dalam analisis statistik data penelitian. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dan positif dari employee empowerment dan organizational citizenship behavior dalam memediasi pengaruh servant leadership dan symmetrical communication terhadap employee advocacy. Organisasi disarankan untuk meningkatkan pengembangan servant leadership dan mempertahankan komunikasi yang efektif dalam membangun aktivasi employee advocacy yang positif dan terlaksana oleh seluruh pegawai. Kemudian, implikasi manajerial dalam penelitian ini menggarisbawahi pentingnya peningkatan servant leadership dan symmetrical communication dalam meningkatkan dan memfasilitasi employee advocacy melalui peningkatan peran employee empowerment dan organizational citizenship behavior.

This research was conducted to analyze and test the effect of servant leadership and symmetrical communication on employee advocacy by considering the mediating factors by employee empowerment and organizational citizenship behavior of the Civil Servants at the Directorate General of Taxes. Data collection was carried out through online questionnaires and managed to collect as many as 418 respondents from certain positions. The SPSS application and the Structural Equation Modeling method with the LISREL application are used in the statistical analysis of research data. The results of the study show that there is a significant and positive effect of employee empowerment and organizational citizenship behavior in mediating the effect of servant leadership and symmetrical communication on employee advocacy. Organizations are advised to improve servant leadership development and maintain effective communication in building positive employee advocacy activation and carried out by all employees. Then, the managerial implications in this study underscore the importance of increasing servant leadership and symmetrical communication in enhancing and facilitating employee advocacy through increasing the role of employee empowerment and organizational citizenship behavior."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
S-pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Rajagukguk, Betharia
"[Skripsi ini membahas bentuk pemberdayaan pegawai negeri sipil yang dilakukan di Unit Pelayanan Terpadu Kesehatan Masyarakat Ubud II, Kabupaten Gianyar, Provinsi Bali dalam pelaksanaan inovasi one stop service bagi kelompok stigma. Penelitian ini menggunakan paradigma post positivis melalui teknik pengumpulan data kualitatif yaitu wawancara mendalam. Hasil penelitian menunjukkan pemberdayaan pegawai negeri sipil yang dilakukan di UPT Kesmas Ubud II dalam pelaksanaan Inovasi One Stop Service Bagi Kelompok Stigma belum memenuhi semua dimensi yang dikemukakan oleh Aileen Mitchell Stewart. Dimensi yang telah dilakukan dalam pelaksanaan inovasi adalah dimensi memperlancar (facilitating), berkonsultasi (consulting), berkerja sama (collaborating), dan mendukung (supporting). Dimensi yang belum terpenuhi adalah dimensi membuat mampu (enabling) dan dimensi membimbing (mentoring).
;This thesis discusses the form of empowerment of civil servants at the Public Health Integrated Service Unit Ubud II, Gianyar Regency, Bali Province in the implementation of innovation of one stop service for stigma group. The research uses a post-positivist paradigm through qualitative data collection technique, which is in-depth interview. The results showed that the empowerment of civil servants conducted has not fulfilled all of the dimensions proposed by Aileen Mitchell Stewart. Dimensions have been made in the implementation of innovation is the dimension facilitating, consulting, collaborating, and supporting. Dimension unfulfilled in the implementation of innovation is enabling and mentoring.
, This thesis discusses the form of empowerment of civil servants at the Public Health Integrated Service Unit Ubud II, Gianyar Regency, Bali Province in the implementation of innovation of one stop service for stigma group. The research uses a post-positivist paradigm through qualitative data collection technique, which is in-depth interview. The results showed that the empowerment of civil servants conducted has not fulfilled all of the dimensions proposed by Aileen Mitchell Stewart. Dimensions have been made in the implementation of innovation is the dimension facilitating, consulting, collaborating, and supporting. Dimension unfulfilled in the implementation of innovation is enabling and mentoring.
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Fakultas Ilmu Administrasi Universitas Indonesia, 2015
S59384
UI - Skripsi Membership  Universitas Indonesia Library
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