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Tria Lestari Nampira
"Berbelanja di e-commerce, konsumen akan memiliki perceived value dan perceived risk. Pemasar perlu memahami nilai dan risiko pembelian online untuk memahami perilaku pelanggan online. Selain itu, perusahaan dapat membuat strategi pemasaran yang jelas untuk mempengaruhi niat pembelian online dan menciptakan perilaku belanja online yang berkelanjutan. Penelitian ini bertujuan untuk menganalisis pengaruh perceived value, terdiri dari utilitarian, hedonic, dan social value serta perceived risk terhadap online purchase intention, dimana layanan Cash On Delivery (COD) sebagai variabel moderasi untuk menganalisis apakah akan memperkuat atau memperlemah hubungan perceived value dan perceived risk terhadap online purchase intention. Kriteria responden pada penelitian ini adalah pelanggan e-commerce yang pernah belanja online menggunakan layanan COD dalam waktu tiga bulan terakhir dan berusia diatas tujuh belas tahun, kemudian di analisis menggunakan PLS-SEM. Hasil penelitian ini adalah social value berpengaruh signifikan terhadap utilitarian value, social value berpengaruh signifikan terhadap hedonic value, social value tidak berpengaruh signifikan secara langsung terhadap online purchase intention, utilitarian value memediasi pengaruh social value terhadap online purchase intention, hedonic value memediasi pengaruh social value terhadap online purchase intention, perceived risk tidak berpengaruh signifikan terhadap online purchase intention. COD tidak memoderasi pengaruh utilitarian value terhadap online purchase intention. COD tidak memoderasi pengaruh hedonic value terhadap online purchase intention, namun COD memoderasi pengaruh perceived risk terhadap online purchase intention. Berdasarkan hasil penelitian tersebut perusahaan e-commerce perlu berinovasi pada layanan atau menciptkan daya saing yang berbeda dari pesiang dalam meningkatkan kenyamanan konsumen saat berbelanja dan perusahaan e-commerce perlu mempertahankan layanan metode COD karena dapat menaikkan intensi online purchase intension.

Shopping in e-commerce, consumers will have perceived value and perceived risk. Marketers need to understand the value and risks of online purchases to understand online customer behavior. In addition, companies can create clear marketing strategies to influence online purchase intentions and create sustainable online shopping behavior. This study aims to analyze the effect of perceived value, consisting of utilitarian, hedonic, and social value, as well as perceived risk on online purchase intention, where Cash On Delivery (COD) service is a moderating variable to analyze whether to strengthen or weaken the relationship between perceived value and perceived risk on online purchase intention. The criteria for respondents in this study were e-commerce customers who had shopped online using COD services within the last three months and were over seventeen years old, then analyzed using PLS-SEM. The results of this study, social value has a significant effect on utilitarian value. Social value has a significant effect on hedonic value. Social value has no significant direct effect on online purchase intention. Utilitarian value mediates the effect of social value on online purchase intention. Hedonic value mediates the effect of social value on online purchase intention. Perceived risk has no significant effect on online purchase intention. COD could not moderate the effect of utilitarian value on online purchase intention. COD could not moderate the effect of hedonic value on online purchase intention, but COD moderates the effect of perceived risk on online purchase intention. Based on the results of this study, e-commerce companies needs to innovate in services or create competitive advantages over competitors to increase consumer convenience, and e-commerce companies need to preserve the COD method service because it can increase online purchase intention."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Anthony Christofer
"Dalam situasi pandemi COVID-19 aplikasi pesan antar makanan menjadi sebuah bantuan bagi mereka yang tidak bisa pergi dari rumah. Dengan banyaknya jumlah aplikasi pesan antar yang bermunculan maka kompetisi pun semakin ketat. Salah satu cara yang dapat dilakukan adalah dengan meningkatkan repurchase intention melalui program yang menarik perhatian seperti diskon. Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh customer loyalty program terhadap repurchase intention di aplikasi pesan antar makanan dengan melihat peran customer satisfaction sebagai moderator. Penelitian dilakukan dengan metode eksperimental terhadap 260 partisipan mahasiswa pengguna aplikasi pesan antar makanan berusia minimal 18 tahun. Manipulasi dibagi menjadi dua jenis yaitu customer loyalty program tipe tier system dan charge an upfront fee for VIP benefits yang diberikan secara acak kepada partisipan. Hasil menunjukkan tidak ada perbedaan signifikan antara kedua kelompok manipulasi terhadap repurchase intention. Customer satisfaction juga tidak ditemukan memiliki pengaruh signifikan sebagai moderator, namun memiliki pengaruh langsung terhadap repurchase intention pada aplikasi pesan antar makanan. Customer satisfaction dapat diteliti dan juga menjadi fokus lebih lanjut untuk penelitian di masa depan.

Because of the COVID-19 pandemic, food delivery apps became a huge help for those who could not leave their homes. With the large number of food delivery applications that sprung up, the competition got tougher. One way to compete is to attract customers with programs that catch their attention such as discounts. This study aims to determine the influence of customer loyalty programs on repurchase intention in food delivery applications by looking at the role of customer satisfaction as a moderator. The study was conducted using experimental methods on 260 student participants who recently use food delivery applications and were at least 18 years old. The manipulation was divided into two types, tier system and charge an upfront fee for VIP benefits which were given randomly to participants. The results showed that there was no significant difference between the two manipulation groups on repurchase intention. Customer satisfaction was also not founded to have a significant impact as a moderator, but had a direct influence on repurchase intention in food delivery applications. Customer satisfaction therefore could be a variable that would be interesting to be look into in future research."
Depok: Fakultas Psikologi Universitas Indonesia, 2022
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UI - Skripsi Membership  Universitas Indonesia Library
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Mukhlis Diphda Veryananda
"Industri layanan pesan-antar makanan online (OFDS) merupakan salah satu inovasi signifikan di seluruh dunia dalam pasar industri makanan yang sudah jenuh. Oleh karena itu, sangat penting untuk mendapatkan wawasan yang lebih baik mengenai faktor internal dan eksternal yang mempengaruhi sikap konsumen dan niat pembelian ulang. Penelitian ini disusun untuk menyelidiki signifikansi manfaat yang dirasakan, risiko yang dirasakan, dan persuasi online terhadap sikap konsumen dan niat membeli ulang dengan norma subjektif dan kontrol perilaku yang dirasakan sebagai elemen tambahan. Pengaruh mediasi juga diteliti. Berdasarkan hasil analisis terhadap 209 responden yang berdomisili di Indonesia dengan menggunakan Partial Least Squares Structural Equation Modelling, ditemukan bahwa perceived benefit dan online persuasion mempengaruhi sikap konsumen, sikap konsumen juga memediasi hubungan tersebut dengan repurchase intention, dan subjective norm serta perceived behavior control ditemukan memiliki pengaruh terhadap repurchase intention. Namun, perceived risk ditemukan tidak memiliki pengaruh yang signifikan terhadap sikap konsumen. Hasil penelitian menyarankan penyedia aplikasi OFDS untuk menyediakan desain yang menarik secara visual, aplikasi dan pengalaman pengguna yang mudah dinavigasi, pembelajaran mesin untuk preferensi konsumen, evaluasi akurasi pesanan secara internal, peningkatan privasi dan promosi makanan popular.

The online food delivery services (OFDS) industry is one of the most significant worldwide innovations in the saturated market of food industry. Thus, it is crucial to gain a better insight of both the internal and external factors that influence the attitudes of consumer and repurchasing intention. The study was arranged to investigate the significancy of perceived benefits, perceived risk, and online persuasion towards the attitudes of consumer and repurchase intention with subjective norm and perceived behavior control as its additional element. The mediating influence were also examined. Based on the analyzed result on 209 respondents domiciled in Indonesia using Partial Least Squares Structural Equation Modelling, it was found that perceived benefit and online persuasion were found to influence the attitude of consumer, attitude also mediate those relationship, and subjective norm and perceived behavior control was found to have influence toward repurchase intention. However, perceived risk was found to have no significant influence towards the consumer attitude. The research result suggests the OFDS application provider to provide a visually appealing design, easy to navigate application and user experience, machine learning for consumer preference, internal order accuracy evaluation, improved privacy and security, and highlighting popular food among social circles."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
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UI - Skripsi Membership  Universitas Indonesia Library
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Astri Karina Murti
"ABSTRAK
Skripsi ini membahas mengenai pengaruh orientasi pembelian terhadap minat
pembelian online konsumen pada Rajakarcis.com. Orientasi pembelian terdiri dari
shopping enjoyment orientation, impulse purchase orientation, brand orientation,
convenience orientation, dan quality orientation. Analisis data menggunakan
Structural Equation Modelling (SEM). Data penelitian diambil dari 100
responden yang tersebar di wilayah Jabodetabek. Hasil penelitian menunjukkan
bahwa shopping enjoyment orientation, brand orientation, dan convenience
orientation memiliki pengaruh terhadap minat pembelian online konsumen.
Sedangkan impulse purchase orientation, dan quality orientation tidak memiliki
pengaruh terhadap minat pembelian online konsumen.

ABSTRACT
The focus of the study is the impact of purchase orientation towards customer
online purchase intentions of Rajakarcis.com. Purchase orientation consists of
shopping enjoyment orientation, impulse purchase orientation, brand orientation,
convenience orientation, and quality orientation. Structural Equation Modelling
(SEM) used for data analysis. By using answers from 100 respondents living in
Jabodetabek area, the result shows that shopping enjoyment orientation, brand
orientation, and convenience orientation are positively related to online customer
online purchase intentions. On the other hand, impulse purchase orientation and
quality orientation are not related to customer online purchase intention."
2012
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UI - Skripsi Open  Universitas Indonesia Library
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Arvian Ramadhan
"Meningkatnya jumlah generasi milenial yang melakukan pembelanjaan online semakin menekankan pentingnya para pelaku bisnis khususnya bidang skincare untuk mengidentifikasi faktor yang menjadi pertimbangan konsumen dalam memiliki niat untuk membeli online. Bahkan diprediksikan bahwa jumlah konsumen yang melakukan pembelian produk skincare online secara penuh akan meningkat setelah pandemi COVID-19 mereda. Karakteristik merek merupakan salah satu faktor pendorong konsumen untuk memiliki niat membeli online mengingat skincare merupakan salah satu produk yang terdiri dari berbagai merek yang memiliki karakteristik tersendiri. Seiring dengan perkembangan internet, dalam memperoleh informasi mengenai karakteristik merek, ulasan online yang terdapat pada platform e-commerce merupakan salah satu media yang dimanfaatkan oleh para milenial dalam memperoleh informasi sebelum melakukan pembelian produk skincare. Penelitian ini bertujuan untuk menganalisis pengaruh online customer review terhadap online purchase intention produk skincare COSRX pada generasi milenial di DKI Jakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data melalui metode survei. Hasil penelitian menunjukan bahwa online customer reviewmemiliki pengaruh yang rendah terhadap online purchase intention produk skincare COSRX pada generasi milenial di DKI Jakarta.

The increasing number of millennial generations who online shopping increasingly emphasizes the importance of business people, especially the skincare sector, to identify factors that are considered by consumers in having the intention to buy online. It is even predicted that the number of consumers who purchase full online skincare products will increase after the COVID-19 pandemic subsides. Brand characteristics are one of the driving factors for consumers to have the intention to buy online considering that skincare is a product consisting of various brands that have their own characteristics. Along with the development of the internet, in obtaining information about brand characteristics, online reviews found on e-commerce platforms are one of the media used by millennials in obtaining information before purchasing skincare products. This study aims to analyze the effect of online customer reviews on online purchase intention of COSRX skincare products for the millennial generation in DKI Jakarta. This study uses a quantitative approach with data collection techniques through survey methods. The results showed that online customer reviews had a low effect on online purchase intention of COSRX skincare products for millennials in DKI Jakarta."
Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2020
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UI - Skripsi Membership  Universitas Indonesia Library
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Vania Margaretta
"Perubahan iklim dan lingkungan yang memburuk meningkatkan kepedulian konsumen terhadap lingkungan dan konsumsi green product. Salah satu cara yang dapat dilakukan perusahaan di tengah-tengah masalah lingkungan dan ekonomi ini dengan melakukan green marketing. Menggunakan theory of planned behavior dan stimulusorganism-response, penelitian ini mengusulkan untuk mengekplorasi purchase experience, green perceived value, green perceived risk, environmental consciousness, green attitude, green trust, dan purchase intention untuk produk the body shop. Penelitian ini mengembangkan model penelitian dan diuji secara empiris dengan menggunakan metode SEM AMOS. Berdasarkan sampel dari 274 orang responden, hasilnya menunjukkan bahwa ada efek signifikan antara, previous purchase experience terhadap environmental consciousness, previous purchase experience terhadap green trust, green perceived value terhadap environmental consciousness, green perceived value terhadap green attitude, green perceived value terhadap green trust, green perceived risk terhadap green attitude, environmental consciousness terhadap purchase intention, green attitude terhadap purchase intention, dan green trust terhadap purchase intention.

Climate change and the worsening environment are increasing consumer concern for the environment and consumption of green products. One way that companies can do amid environmental and economic problems is by doing green marketing. Using the theory of planned behavior and stimulus-organism-response, this study proposes to explore purchase experience, green perceived value, green perceived risk, environmental consciousness, green attitude, green trust, and purchase intention for the body shop products. This study developed a research model and tested empirically using the SEM AMOS method. Based on a sample of 274 respondents, the results show that there is a significant effect between previous purchase experience on environmental consciousness, previous purchase experience on green trust, green perceived value on environmental consciousness, green perceived value on green attitude, green perceived value on green trust, green perceived risk to green attitude, environmental consciousness to purchase intention, green attitude to purchase intention, and green trust to purchase intention."
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Tesis Membership  Universitas Indonesia Library
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Untung Handayani Ramli
"ABSTRAK
Tidak dapat dipungkiri bahwa masyarakat Indonesia memiliki tingkat aktivitas donasi uang yang tinggi dibandingkan negara lain, termaksud melalui lembaga amal atau nirlaba seperti masjid. Namun, institusi masjid masih memiliki banyak kelemahan dalam aspek manajerial dan kepercayaan dari masyarakat yang berpotensi mengurangi minat masyarakat dalam berdonasi uang ke masjid. Dengan menggunakan modifikasi pendekatan Theory of Planned Behaviour TPB, penelitian ini bertujuan untuk mencari tahu faktor-faktor yang memengaruhi minat jemaah dalam berdonasi uang ke masjid di Kota Depok. Penelitian ini juga akan mengestimasi potensi serta kontribusi donasi uang masjid di Depok. Untuk itu, penelitian ini mengumpulkan data dari 235 jemaah masjid yang tersebar di 11 kecamatan di Kota Depok. Berdasarkan analisis Structural Equation Model SEM, variabel kepercayaan agama dan kepercayaan terhadap masjid memiliki pengaruh positif terhadap sikap dalam berdonasi uang ke masjid. Selain itu, kontrol perilaku perceived behavioural control, norma subjektif, dan perilaku masa lalu juga memiliki pengaruh positif terhadap minat jemaah masjid dalam berdonasi uang. Hasil estimasi juga menunjukkan bahwa kontribusi rata-rata donasi uang setiap jemaah masjid per pekannya mencapai Rp29.241, masih mencapai 51,71 dari potensi yang ada. Oleh karena itu, penelitian ini bisa menjadi tambahan literatur terkait perilaku berdonasi jemaah masjid. Penelitin ini juga memberikan rekomendasi bagi manajemen masjid dan pemerintah untuk membangun standarisasi manajemen masjid serta peningkatan kualitas layanan.

ABSTRACT
It is undeniable that Indonesian people have higher level of donating activity compared to other countries either through charities or nonprofit organization, for example mosque instituion. However, the mosque institution still has many weaknesses in managerial and trust aspects from society that have potential to reduce public interest in donating money to the mosque. By using the extended Theory of Planned Behavior TPB , the research aims to find out which variables that have significant impact on the intentions of people in donating money to the mosque in Depok. This research also explains the potential and contribution of mosque based cash donation in Depok. Data was obtained for 235 people spreading in 11 districts in Depok. Based on Structural Equation Model SEM analysis, religious beliefs and institution trust have a positive effect on respondents rsquo attitude in donating money to the mosque. In addition, perceived behavioral control, subjective norms, and past behavior have also influenced positively to the intention of respondents in donating money. It is also known that the average contribution per week of mosque based cash donation in Depok reaches Rp29,241, still reaching 51.71 of the potential. Therefore, this research could be an additional literature about giving behavior of mosques congregations. The research also recommends government and mosque management to build standardized mosque management and to enhance the quality of services provided."
2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Ahmad Ali Zaenal Abidien
"Penelitian ini bertujuan untuk menganalisis bagaimana komitmen afektif (tinggi vs rendah) dalam situasi pembelian produk fashion mempengaruhi pilihan saluran konsumen (online vs offline) yang dimediasi oleh perceived hedonic benefit dari pembelian di dalam konteks multi-channel di Indonesia. Penelitian ini menggunakan eksperimen dengan between-subject design dengan 2 kondisi komitmen afektif. Dua skenario dirancang untuk masing-masing kondisi komitmen afektif dalam situasi pembelian produk fashion (tinggi dan rendah). Pengumpulan data dilakukan dengan menggunakan SurveyMonkey dan didapatkan 80 partisipan yang sudah memenuhi kriteria yang telah ditentukan, dimana 40 partisipan secara acak mendapatkan skenario kondisi komitmen afektif tinggi dan 40 partisipan secara acak mendapatkan skenario kondisi komitmen afektif rendah. Kemudian data tersebut diolah dan dianalisis dengan menggunakan program SPSS 27. Metode analisis data yang digunakan untuk menguji hipotesis dalam penelitian ini adalah binary logistics regression, chi-square test, independent sample t-test, dan regression bootstrapping procedure dalam PROCESS module (model 4). Penelitian ini menemukan bahwa ketika komitmen afektif dalam situasi pembelian produk fashion meningkat, konsumen akan lebih memilih berbelanja secara offline daripada online. Sementara ketika komitmen afektif dalam situasi pembelian produk fashion menurun, konsumen akan lebih memilih berbelanja secara online daripada offline. Penelitian ini juga menemukan bahwa ketika komitmen afektif dalam situasi pembelian produk fashion yang tinggi, maka perceived hedonic benefit dari pembelian akan lebih besar dibandingkan dengan komitmen afektif dalam situasi pembelian produk fashion yang rendah. Lebih lanjut, penelitian ini juga menemukan bahwa perceived hedonic benefit dari pembelian memediasi pengaruh komitmen afektif dalam situasi pembelian produk fashion terhadap pilihan saluran konsumen.

This study aims to analyze the impact of affective commitment (high vs low) in fashion product purchase situation affect consumer’s channel choice (online vs offline) that mediated by perceived hedonic benefit from the purchase on productive workers in Jabodetabek. This study used an experiment with between-subject design with 2 affective commitment’s condition. From the collected data, 80 participants met criteria. 40 participants had scenarios with high affective commitment condition and 40 participants had scenarios with low affective commitment condition. The hypotheses in this study are tested using binary logistics regression, chi-square test, independent sample t-test, and the regression bootstrapping procedure in the PROCESS module (model 4). This study found that when affective commitment in fashion product purchase situation increasing, consumers will prefer to make a purchase on offline rather than online. Meanwhile when affective commitment in fashion product purchase situation is declining, consumers will prefer to make a purchase on online rather than offline. This study also found that when the affective commitment in fashion product purchase situation is high, perceived hedonic benefit from the purchase will be higher than when the affective commitment in fashion product purchase situation is low. Furthermore, this study also found that perceived hedonic benefit from the purchase mediate the impacts of affectice commitment in fashion product situation to consumer’s channel choice. "
Jakarta: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
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UI - Skripsi Membership  Universitas Indonesia Library
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Alia Rachma Ningtias
"Studi ini bertujuan untuk mengetahui faktor apa yang mendorong seorang konsumen millennials melakukan perilaku self-gifting, didasari oleh studi terdahulu yang menjelaskan bahwa hedonic shopping traits dan indulgence merupakan dua faktor yang mempengaruhi terjadinya self-gifting. Selain itu, penelitian ini juga ingin mengetahui apakah terdapat pengaruh positif keempat kategori self-gift terhadap terjadinya post purchase regret.
Menggunakan metode analisis structural equation modelling SEM, penelitian ini membuktikan bahwa terdapat hubungan positif antara hedonic shopping traits dan indulgence terhadap keempat kategori self-gift, kecuali pada hedonic shopping traits terhadap self-gift celebratory. Dapat disimpulkan pula bahwa keempat jenis self-gift tidak menyebabkan terjadinya post-purchase regret pada konsumen millennials.

This study addressed to analyze the antecedent factors that drives millennials consumers to execute self gift behavior. Previous study emphasize the role of hedonic shopping traits and indulgence towards self gift behavior execution on millennials consumers, ranging from 18 38 years old. Furthermore, this study wants to proof that there are actually positive relationships between four kind of self gift towards post purchase regret.
Using structural equation modelling on Lisrel 8.51, the result shows that there are positive and significant relationship between hedonic shopping traits and indulgence towards four category of self gift, except hedonic shopping traits toward celebratory self gift. Furthermore, there are negative relationship between four category of self gift towards post purchase regret.
"
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library
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Muhammad Arief Ramadhan
"Penelitian ini berfokus pada intensi pembelian konsumen generasi X yang sebagian besar memiliki daya beli yang kuat. Berdasarkan sampel 190 responden generasi X di Indonesia, peneliti menguji pengaruh variabel personal awareness of security, personal innovativeness, perceived ease of purchasing, dan perceived usefulness terhadap online purchase intention dengan menjadikan variabel attitude towards online purchase dan habitual online usage sebagai variabel mediasi dan menggunakan metode analisis data berbasis structural equation modelling SEM. Hasilnya, nilai personal awareness of security yang rendah menunjukkan kekhawatiran konsumen generasi X terhadap situs e-commerce, lalu personal innovativeness dan perceived usefulness menjadi faktor penting yang menentukan intensi pembelian online, sedangkan perceived ease of purchasinghanya berpengaruh secara langsung terhadap intensi pembelian online tanpa dimediasi oleh kedua variabel mediasi. Temuan dalam penelitian ini diharapkan memiliki implikasi bagi para peneliti, pelaku bisnis e-commerce dan pihak ritel dengan target di segmen generasi X, di mana harapannya adalah mereka mampu memahami secara lebih baik karakteristik target konsumennya dan dapat merumuskan strategi online yang lebih baik.

This study focuses on the intention of purchasing of consumer generation X which mostly have a strong purchasing power. Based on a sample of 190 respondents of generation X consumers in Indonesia, the researcher examined the effect of personal awareness of security, personal innovativeness, perceived ease of purchasing, and perceived usefulness toward online purchase intention by making the attitude towards online purchase and habitual online usage as mediator variables and using SEM based data analysis method. As a result, the low personal awareness of security pointed to the worries of generation X consumers on e commerce, on the other hand personal innovativeness and perceived usefulness became important factors in determining online purchasing intention, while perceived ease of purchasing affects directly the intention of online purchase without any mediation on both mediator variables. The findings in this study are expected to have implications for researchers, e commerce and retailers with a target in the generation X consumers, with expectations that they get better understanding of the characteristics of their target customers thus they can formulate better online strategies."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
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UI - Skripsi Membership  Universitas Indonesia Library
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