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"Tesis ini membahas faktor-faktor yang mempengaruhi intensi masyarakat muslim Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek) untuk melakukan ibadah umrah di masa pandemi Covid-19. Kerangka penelitian disusun dengan memodifikasi model Theory of Planned Behavior (TPB) dengan menambahkan konstruk Health Belief Model (HBM) yaitu cognitive risk perception dan affective risk perception ke dalam model untuk menyesuaikan konteks pelaksanaan ibadah umrah di masa pandemi. Penelitian ini dilakukan dengan metode survei melalui kuesioner dan melibatkan 203 responden penelitian. Analisis data dalam penelitian ini menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) yang sebelumnya telah dilakukan pengujian validitas dan reliabilitas. Hasil penelitian menunjukkan bahwa variabel attitude dan perceived behavioral control berpengaruh signifikan dengan hubungan positif terhadap intensi masyarakat Muslim Jabodetabek untuk melakukan ibadah umrah di masa pandemi Covid-19. Sedangkan variabel affective risk perception dengan mediasi perceived behavioral control berpengaruh signifikan dengan hubungan negatif terhadap intensi masyarakat Muslim Jabodetabek untuk melakukan ibadah umrah di masa pandemi Covid-19.

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This study discusses the factors that influence the intention of muslim society in Jakarta, Bogor, Depok, Tangerang and Bekasi (Jabodetabek) to perform umrah during the Covid-19 pandemic. The research framework was prepared by modifying the Theory of Planned Behavior (TPB) model by adding the constructs of the Health Belief Model (HBM) namely cognitive risk perception and affective risk perception into the model to adjust the context of the implementation of umrah during the pandemic. This research was conducted using a survey method through questionnaire and involved 203 research respondents. Data analysis in this study used Partial Least Squares Structural Equation Modeling (PLS-SEM) which had previously been tested for validity and reliability. The results showed that the attitude variable and perceived behavioral control had a significant effect with positive relation with the intention of Muslim society in Jabodetabek to perform umrah during the Covid-19 pandemic. Meanwhile, the affective risk perception variable with the mediation of perceived behavioral control had a significant and negative relation with the intentions of the Jabodetabek muslim society to perform umrah during the Covid-19 pandemic."

"Penelitian ini membahas mengenai makna budaya dalam perkembangan fesyen muslim di Indonesia pada masa pandemi Covid-19. Fesyen atau busana merupakan sesuatu yang dipakai dari ujung rambut hingga ujung kaki. Fesyen muslim adalah busana yang memiliki nilai-nilai spiritual bagi penggunanya. Pada masa pandemi Covid-19 ini, fesyen muslim tidak berhenti mengalami perkembangan. Penelitian ini menggunakan metode kualitatif. Peneliti melihat adanya kekhasan dalam perkembangan fesyen muslim di Indonesia pada masa pandemi Covid-19. Kekhasan tersebut terlihat melalui tahapan fenomenologi hingga akhirnya terlihat makna budaya yang terdapat dalam fenomena perkembangan fesyen muslim di Indonesia dalam masa pandemi Covid-19. Tujuan penelitian ini adalah menjelaskan makna budaya dalam perkembangan fesyen muslim di masa pandemi Covid-19 di Indonesia. Hasil dari penelitian ini adalah terdapat dua macam makna budaya pada perkembangan fesyen muslim di Indonesia pada masa pandemi Covid-19, yaitu makna spiritual dan makna estetika yang memengaruhi perkembangan fesyen muslim pada masa itu.

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This study discusses the value of culture in the development of muslim fashion in Indonesia during the pandemic of Covid-19. Fashion or clothing is everything that is worn from head to toe. Muslim fashion is clothing that has spiritual values for its users. During the Covid-19 pandemic, Muslim fashion did not stop experiencing developments. This research uses qualitative method. The researcher saw a peculiarity in the development of Muslim fashion in Indonesia during the Covid-19 pandemic. This uniqueness can be seen through the phenomenological stages until finally the cultural meaning contained in the phenomenon of the development of Muslim fashion in Indonesia during the Covid-19 pandemic. The purpose of this research is to explain the meaning of culture in the development of Muslim fashion during the Covid-19 pandemic in Indonesia. The results of this study are that there are two kinds of cultural meaning in the development of Muslim fashion in Indonesia during the Covid-19 pandemic, namely spiritual meaning and aesthetic meaning that influenced the development of Muslim fashion at that time."

"Adanya kebutuhan untuk melakukan pekerjaan secara work from office ini mendorong para karyawan untuk melakukan perjalanan di masa pandemi. Adanya kebutuhan perjalanan ini mendorong penggunaan moda transportasi umum. Selain itu, penggunaan moda transportasi umum menjadi kebutuhan prioritas dalam melakukan perjalanan jika tidak memiliki moda transportasi pribadi. Survei kuesioner dilakukan untuk mengetahui profil demografis para karyawan sebagai pengguna moda transportasi umum. Analisis deskriptif digunakan untuk menjelaskan bagaimana perilaku perjalanan yang terbentuk oleh karyawan work from office pada masa pandemi. Analisis statistik partial least square digunakan untuk melihat hubungan antara variabel karakteristik pelaku perjalanan, karakteristik perjalanan, dan kualitas moda transportasi umum terhadap perilaku perjalanan. Perilaku perjalanan yang terbentuk pada penelitian ini menunjukkan bahwa perilaku perjalanan dipengaruhi oleh adanya penyesuaian frekuensi perjalanan sesuai dengan kebutuhan dan dominasi pemilihan moda transportasi umum adalah Kereta Rel Listrik (KRL) dan moda transportasi lanjutan berjalan kaki dan ojek online. Setelah dilakukan analisis partial least square, diketahui bahwa perilaku perjalanan dipengaruhi oleh karakteristik pelaku perjalanan dan kualitas moda transportasi umum sementara karakteristik perjalanan tidak berpengaruh terhadap perilaku perjalanan.

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The need to do work from office encourages employees to travel during the pandemic. This need for travel encourages the use of public transportation modes. In addition, the use of public transportation is a priority when traveling if you do not have a private mode of transportation. A questionnaire survey was conducted to determine the demographic profile of the employees as users of public transportation modes. Descriptive analysis is used to explain how travel behavior is formed by work from office employees during the pandemic. Statistical analysis of partial least squares was used to see the relationship between the variables of travellers' characteristics, travel characteristics, and the quality of public transportation modes on travel behavior. The travel behavior formed in this study shows that travel behavior is influenced by the adjustment of the frequency of travel according to the needs and dominance of the choice of public transportation modes, namely Electric Rail Train (KRL) and advanced modes of transportation on foot and online motorcycle taxis. After doing a partial least square analysis, it is known that travel behavior is influenced by the characteristics of travellers and the quality of public transportation modes while travel characteristics have no effect on travel behavior."

"Latar Belakang: SARS-CoV-2 menyebabkan pandemi COVID-19 yang telah menyebar di seluruh dunia termasuk Indonesia. Pandemi membuat masyarakat umum menderita masalah psikologis, salah satunya adalah kecemasan. Kecemasan dapat terjadi sebagai akibat dari pembatasan sosial serta paparan media yang berlebihan. Kecemasan sendiri merupakan salah satu Tujuan: Menganalisis hubungan antara tingkat kecemasan terhadap SARS-CoV-2 dengan gangguan sendi temporomandibula di masa pandemi COVID-19 pada masyarakat Jabodetabek dan menganalisis hubungan antara faktor sosiodemografi (usia dan jenis kelamin) dengan tingkat kecemasan terhadap SARS-CoV-2 dan gangguan sendi temporomandibula di masa Metode: Desain penelitian ini adalah potong lintang pada 421 masyarakat Jabodetabek. Partisipan mengisi kuesioner Coronavirus Anxiety Scale bahasa Indonesia untuk mengukur kecemasan terhadap SARS-CoV-2 serta Indeks Diagnostik Temporomandibular Disorder untuk mengukur gangguan sendi temporomandibula. Pengambilan data dilakukan secara daring melalui google form pada bulan November 2021 hingga Desember 2021. Hasil Penelitian: Uji Chi-Square menunjukkan tingkat kecemasan terhadap SARS-CoV-2 tidak memiliki hubungan bermakna dengan gangguan sendi temporomandibula di masa pandemi COVID-19 pada masyarakat Jabodetabek (p=0.151). Uji Chi-Square juga menunjukkan hubungan yang tidak bermakna antara usia dengan tingkat kecemasan terhadap SARS-CoV-2 (p=1) serta jenis kelamin dengan tingkat kecemasan terhadap SARS-CoV-2 (p=0.719). Uji Chi-Square menunjukkan hubungan yang bermakna antara usia dengan gangguan sendi temporomandibula (p=0.008), namun tidak pada hubungan antara jenis kelamin dengan gangguan sendi temporomandibula (p=0.137).Kesimpulan: Tidak terdapat hubungan antara tingkat kecemasan terhadap SARS-CoV-2 dengan gangguan sendi temporomandibula di masa pandemi COVID-19 pada masyarakat Jabodetabek. Tidak terdapat hubungan antara faktor sosiodemografi (usia dan jenis kelamin) dengan kecemasan terhadap SARS-CoV-2 di masa pandemi COVID-19 pada masyarakat Jabodetabek. Terdapat hubungan antara usia dengan gangguan sendi temporomandibula, namun tidak antara jenis kelamin dengan gangguan sendi temporomandibula di masa pandemi COVID-19 pada masyarakat Jabodetabek.

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Background: SARS-CoV-2 causes the COVID-19 pandemic which has spread throughout the world, including Indonesia. The pandemic makes the general public suffer from psychological problems, one of which is anxiety. Anxiety can occur as a result of social impact as well as excessive media exposure. Anxiety is one of many risk factors for temporomandibular joint disorders.

Objective: This study aims to analyze the association between anxiety levels against SARS-CoV-2 and temporomandibular joint disorders during the COVID-19 pandemic in the Jabodetabek population and analyzing the association between sociodemographic factors (age and gender) and anxiety levels against SARS-CoV-2 as well as temporomandibular joint disorders in the COVID-19 pandemic in the Jabodetabek population.

Methods: Cross-sectional study was conducted to 421 Jabodetabek population. Participant filled out the Indonesian Coronavirus Anxiety Scale questionnaire to assess the anxiety levels against SARS-CoV-2 and the Indeks Diagnostik Temporomandibular Disorder to assess the temporomandibular joint disorder. Data were collected online via google form in November 2021 until December 2021.

Result: The Chi-Square test showed that the anxiety levels against SARS-CoV-2 did not have a significant association with temporomandibular joint disorders during the COVID-19 pandemic in the Jabodetabek population (p=0.151). The Chi-Square test also showed a non-significant association between age and anxiety levels against SARS-CoV-2 (p=1) as well as gender and anxiety levels against SARS-CoV-2 (p=0.719). The Chi-Square test showed a significant association between age and temporomandibular joint disorders (p=0.008), but not on the association between gender and temporomandibular joint disorders (p=0.137).

Conclusion: There was no association found between anxiety levels against SARS-CoV-2 and temporomandibular joint disorders during the COVID-19 pandemic in the Jabodetabek Population. There was no association found between sociodemographic factors (age and gender) and anxiety levels against SARS-CoV-2 during the COVID-19 pandemic in the Jabodetabek population. There was an association found between age and temporomandibular joint disorders, however no association was found between gender and temporomandibular joint disorders during the COVID-19 pandemic in the Jabodetabek population."

"Pandemi Covid-19 membentuk ruang gerak menjadi terbatas dengan suasana tempat yang sama setiap harinya sehingga memicu kejenuhan di dalam diri seseorang. Rekreasi terkena imbas pandemi Covid-19 yang menyebabkan jangkauan dan gaya dalam berekreasi berubah dari skala ramai dan berkerumun menjadi kecil karena akses yang terbatas dan banyaknya destinasi berilibur yang tutup hingga gulung tikar. Staycation menjadi gaya berlibur yang dilakukan saat Pandemi Covid-19 sebagai bentuk berlibur yang aman dari paparan virus dan keterbatasan akses. Penelitian ini bertujuan untuk mengetahui lokasi dan tempat staycation saat Pandemi Covid-19 bagi pelaku staycation yang dapat ditinjau dari konsep 4A pariwisata (Atraksi, Amenitas, Aksesibilitas, dan Ancillary). Metode pengumpulan data yang digunakan adalah kuisioner terbuka berupa isian dan pilihan untuk pelaku staycation serta melakukan wawancara lebih lanjut kepada responden yang bersedia. Penelitian ini dilakukan dengan analisis spasial deksriptif. Hasil penelitian menunjukan bahwa staycationers mencari penginapan yang memiliki kemudahan berkendara jika dilihat dari waktu tempuh, kerapatan jalan, dan ketersediaan transportasi umum sehingga menciptakan waktu yang minim dalam berpergian. Jasa penginapan dengan penerapan protokol kesehatan menjadi poin penting dalam melakukan staycation di tengah Pandemi. Adapun karakteristik tempat penginapan yang dicari adalah yang memiliki pemandangan kamar, konsep/tema penginapan, fasilitas indoor dengan kebutuhan teknologi yang memadai, dan letaknya berdekatan dengan gerai makanan

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The Covid-19 pandemic has shaped the space for movement to be limited with the same atmosphere every day, triggering saturation in a person. Recreation was affected by the Covid-19 pandemic which caused the range and style of recreation to change from crowded and crowded scale to small due to limited access and the number of destinations that closed to go out of business. Staycation is a vacation style carried out during the Covid-19 Pandemic as a form of vacation that is safe from exposure to viruses and limited access. This study aims to determine the location and place of staycation during the Covid-19 Pandemic for staycation actors which can be reviewed from the concept of 4A tourism (Attractions, Amenities, Accessibility, and Ancillary). The data collection method used is an open questionnaire in the form of fillings and options for staycation actors and conducting further interviews with willing respondents. This study was conducted by descriptive spatial analysis. The results showed that staycationers are looking for lodgings that have ease of driving when viewed from travel time, road density, and the availability of public transportation, thus creating minimal time in traveling. Lodging services with the implementation of health protocols are an important point in carrying out a staycation in the midst of a Pandemic. The characteristics of the lodging place sought are those that have room views, lodging concepts / themes, indoor facilities with adequate technological needs, and are located close to food outlets "

"Pandemi COVID-19 telah memberikan dampak negatif pada aspek-aspek kehidupan masyarakat, salah satunya kesehatan mental. Dampak negatif pada kesehatan mental secara global ditandai dengan meningkatnya tingkat stres masyarakat selama masa pandemi. Berdasarkan hal tersebut, penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang dapat menjelaskan tingkat stres masyarakat pada masa pandemi COVID-19. Pada penelitian ini, data yang digunakan berasal dari hasil survei global COVIDiSTRESS yang dilakukan untuk menganalisis keadaan individu dan tanggapan psikologis terhadap pandemi beserta kebijakan yang berlaku selama masa pandemi. Tingkat stres pada survei ditinjau dengan pengukuran perceived stress scale (PSS-10). Metode yang digunakan adalah analisis regresi multilevel yang merupakan salah satu bentuk spesifikasi dari linear mixed model. Analisis ini dinilai lebih baik daripada regresi biasa karena dapat mengatasi masalah dependensi pada data hierarki. Besarnya dependensi pada regresi multilevel dapat dinyatakan sebagai intraclass correlation coefficient. Model regresi multilevel terbaik yang didapatkan dari hasil penelitian ini adalah model koefisien acak. Hasil penelitian ini menunjukkan bahwa terdapat beragam faktor yang dapat menjelaskan tingkat stres pada masa pandemi COVID-19. Tingkat kesendirian (loneliness) dan intoleransi terhadap ketidakpastiaan (uncertainty) memiliki dampak yang berbeda dalam menjelaskan tingkat stres di berbagai negara. Selain itu, dukungan sosial juga dapat menjelaskan tingkat stres masyarakat pada tingkat negara selama masa pandemi COVID-19.

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The COVID-19 pandemic has had a negative impact on aspects of people's lives, one of which is mental health problem. The negative impact on mental health globally is marked by the increasing level of stress in society during the pandemic. Based on this, this study aims to identify factors that can explain the level of community stress during the COVID- 19 pandemic. This study used the result data of the COVIDiSTRESS global survey which was conducted to analyze individual circumstances and psychological responses to the pandemic and the policies that were in effect during the pandemic. The stress level in the survey was reviewed by measuring the perceived stress scale (PSS-10). The method used is multilevel regression analysis which is a specification form of the linear mixed model. This analysis is considered better than ordinary regression because it can overcome the problem of dependency on hierarchical data. The dependency on multilevel regression can be expressed as the intraclass correlation coefficient. The best multilevel regression model obtained from the results of this study is the random coefficient model. The results of this study indicate that there are various factors that can explain stress levels during the COVID-19 pandemic. The level of loneliness and intolerance to uncertainty have different effects on explaining stress levels in different countries. In addition, social support can also explain the stress level at the country level during the COVID-19 pandemic."

"Penelitian ini bertujuan untuk menjelaskan fenomena xenofobia yang berujung kepada perbuatan diskriminasi dan rasisme yang dilakukan oleh sebagian masyarakat Jepang terhadap individu atau sekelompok orang yang bukan beretnik Jepang atau orang asing yang berada di Jepang serta menjelaskan perbandingan xenofobia yang terjadi di Jepang pada sebelum masa pandemi COVID-19 dan pada masa pandemi COVID-19. Metode yang digunakan dalam penelitian ini adalah metode pengumpulan data studi pustaka dengan menggunakan metode penelitian cultural studies analisis diskursus. Teknik pengambilan data dengan melakukan melokasi, memperoleh, membaca, dan mengevaluasi data informasi dari buku, jurnal artikel, dan artikel berita sebagai literatur penelitian yang membahas xenofobia, diskriminasi, rasisme, sosial masyarakat Jepang, masa pandemi COVID-19 di Jepang. Perlu diperhatikan bahwa data informasi yang diperoleh melalui data informasi tidak dapat mewakili seluruh masyarakat Jepang secara keseluruhan. Penelitian ini membuktikan adanya xenofobia yang terjadi di sosial masyarakat Jepang pada saat masa pandemi COVID-19 melanda di Jepang.

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This study aims to explain the phenomenon of xenophobia which leads to acts of discrimination and racism by some Japanese people against individuals or groups of people who are not of Japanese ethnicity or foreigners in Japan and explain the comparison of xenophobia that occurred in Japan before the COVID-19 pandemic and during the COVID-19 pandemic. The method used in this research is collecting data from library research using the cultural studies research method of discourse analysis. Data collection techniques by locating, obtaining, reading, and evaluating information data from books, journal articles, and news articles as research literature that discusses xenophobia, discrimination, racism, Japanese society, and the COVID-19 pandemic in Japan. It should be noted that the information data obtained through information data cannot represent the entire Japanese society as a whole. This study proves the existence of xenophobia that occurred in Japanese society during the COVID-19 pandemic in Japan."

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Investasi Cryptocurrency telah menjadi salah satu alternatif investasi yang menarik bagi masyarakat Indonesia, termasuk masyarakat muslim. Hal ini disebabkan oleh beberapa faktor, seperti potensi keuntungan yang tinggi, kemudahan dalam berinvestasi, dan fleksibilitas dalam bertransaksi. Namun, meskipun tidak sesuai dengan hukum syariah yang telah ditetapkan oleh MUI, masih banyak masyarakat muslim yang tetap berinvestasi atau melakukan jual beli Cryptocurrency. Penelitian ini bertujuan untuk menganalisis pengaruh religiusitas, pengetahuan, dampak COVID-19, sikap, norma subjektif, kontrol perilaku, Pandangan tentang Hukum Syariah Cryptocurrency, dan keuntungan terhadap minat masyarakat muslim Indonesia dalam melakukan trading Cryptocurrency selama pandemi COVID-19. Penelitian ini menggunakan metode survei dengan sampel sebanyak 400 responden masyarakat Indonesia berusia 22 - 36 tahun. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa religiusitas tidak memiliki pengaruh negatif terhadap sikap masyarakat muslim Indonesia dalam melakukan trading Cryptocurrency. Pengetahuan, dampak COVID-19, sikap, dan keuntungan memiliki pengaruh positif terhadap intensi masyarakat muslim Indonesia untuk melakukan trading Cryptocurrency. Pandangan tentang Hukum Syariah Cryptocurrency memiliki pengaruh negatif terhadap intensi masyarakat muslim Indonesia untuk melakukan trading Cryptocurrency. Berdasarkan hasil penelitian ini, pemerintah dan lembaga terkait perlu memberikan edukasi tentang Cryptocurrency kepada masyarakat muslim Indonesia, terutama tentang manfaat dan risiko dari investasi Cryptocurrency, serta regulasi terkait hukum syariah yang telah dikeluarkan oleh MUI. Selain itu, pemerintah juga perlu memberikan regulasi yang jelas tentang Cryptocurrency, termasuk regulasi yang terkait dengan hukum syariah.

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Cryptocurrency investment has become an attractive alternative investment for Indonesians, including Muslims. This is due to several factors, such as the high potential for profit, ease of investment, and flexibility in transactions. However, despite being not in accordance with Islamic law as stipulated by the Indonesian Ulema Council (MUI), there are still many Muslims who invest or trade cryptocurrencies. This study aimed to analyze the influence of religiosity, knowledge, COVID-19 impact, attitude, subjective norm, perceived behavioral control, sharia perspective, and profit on the interest of Indonesian Muslims in trading cryptocurrencies during the COVID-19 pandemic. This study used a survey method with a sample of 400 Indonesian respondents aged 22-36 years old. Data analysis was conducted using Structural Equation Modeling (SEM). The results showed that religiosity did not have a negative effect on the attitude of Indonesian Muslims towards trading cryptocurrencies. Knowledge, COVID-19 impact, attitude, and profit had a positive effect on the intention of Indonesian Muslims to trade cryptocurrencies. Sharia perspective had a negative effect on the intention of Indonesian Muslims to trade cryptocurrencies. Based on the results of this study, the government and related institutions need to provide education about cryptocurrencies to Indonesian Muslims, especially about the benefits and risks of cryptocurrency investment, as well as regulations related to Islamic law that have been issued by MUI. In addition, the government also needs to provide clear regulations on cryptocurrencies, including regulations related to Islamic law

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"Pandemi Covid-19 mendorong perubahan perilaku konsumen semakin cepat. Banyak konsumen melakukan belanja secara online dibandingkan belanja offline. Salahsatu kategori belanja online yang mengalami peningkatan selama pandemi Covid-19 adalah belanja bahan makanan. Salah satu bahan makanan yang menjadi pilihan konsumen adalah produk segar (buah, sayur, daging, frozen food). Penelitian ini mengintegrasikan peran pengalaman online pasca pembelian yang dimiliki konsumen (post-purchase online customer experience) dengan menganalisis persepsi yang dimiliki konsumen untuk mengintensifikasi pembelian kembali yang dimiliki konsumen. Penelitian ini bertujuan untuk mengetahui niat pembelian ulang yang dipengaruhi oleh post-purchase online customer experience, customer satisfaction dan trust yang dimiliki pelanggan terhadap e-commerce. Pengambilan data dilakukan dengan menyebar kuesioner secara online untuk menjangkau konsumen produk segar di Indonesia. SEM-PLS digunakan untuk menguji dan menganalisis model penelitian dengan sepuluh hipotesis dan 605 responden. Penelitian ini menunjukkan bahwa lima dimensi post-purchase online customer experience yaitu “delivery”, “product in hand”, “packaging”, “customer support”, dan “return and exchange” berpengaruh secara positif dan signifikan terhadap customer satisfaction sedangkan “benefits” tidak berpengaruh. Customer satisfaction berpengaruh secara positif dan signifikan terhadap trust, begitu juga trust terhadap repurchase intention. Trust juga memiliki peran memediasi secara parsial customer satisfaction dengan repurchase intention. Hasil penelitian ini menunjukkan bahwa e-commerce perlu memperhatikan aspek post-purchase online customer experience untuk dapat mempertahankan pelanggan yang dimiliki.

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Covid-19 has shifted Indonesia consumer’s shopping behavior, it shifted from offline shopping to online shopping. One of the online shopping categories that has increased during Covid-19 pandemi is grocery shopping. This study integrates the role of post purchase online customer experience by analyzing consumer perception to intensify their repurchase. This study aims to investigate how repurchase intention influenced by post purchase online customer experience, customer satisfaction and trust on e-commerce. An online survey was conducted in Indonesia to capture fresh food online shopper as participants. SEM PLS was utilized to test research model with ten hypothesis and analyzed data collected from 605 respondents. This study shows that five post-purchase OCE dimensions “delivery”, “product in hand”, “packaging”, “return and exchange”, and customer support significantly drive customers’ satisfaction. “Benefits” is not influential. Customer satisfaction found as significant contributor to trust. Trust revealed has significant impact to repurchase intention. Additionally, customer satisfaction partially mediated by trust to repurchase intention. The result of this study suggest that seller in e-commerce need to consider delivery, product in hand, packaging, ease of return and exchange, and responsive customer support to retain their customer."

"Pariwisata merupakan salah satu sumber pemasukan devisa negara terbesar dan terus menunjukkan pertumbuhan yang positif. Hal ini memberikan peran besar bagi industri pariwisata untuk mampu berkontribusi bagi pertumbuhan ekonomi Indonesia. Namun, pandemi Covid-19 di 2020 memberikan dampak negatif pada ekonomi secara global. Pariwisata menjadi salah satu sektor ekonomi yang terdampak secara luas. Kebijakan pembatasan yang diberlakukan pemerintah berdampak langsung terhadap kegiatan pariwisata secara nasional. Risiko penularan Covid-19 menjadi ketakutan baru bagi wisatawan yang ingin berwisata. Akibatnya terjadi penurunan wisatawan yang cukup drastis dibanding tahun sebelumnya. Oleh karena itu, penelitian ini membahas terkait pengaruh risiko yang diterima wisatawan selama pandemi dan pengaruhnya terhadap niat bepergian dari wisatawan. Pada penelitian ini menggunakan metode kuantitatif dengan uji deskriptif dan uji regresi sederhana. Hasil dari penelitian ini menunjukkan bahwa variabel perceived risk berhubungan dan berpengaruh terhadap travel intention pada wisatawan Gen Z di daerah Jabodetabek. Penelitian ini diharapkan dapat membantu untuk menentukan kebijakan yang sesuai pada strategi pemulihan sektor pariwisata.

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Tourism is one of the largest sources of foreign exchange income for the nation and continues to show positive growth. This gives a huge role for the tourism industry to be able to contribute to Indonesia's economic growth. However, the Covid-19 pandemic in 2020 has had a negative impact on the global economy. Tourism is one of the most widely affected economic sectors. The travel restriction policy imposed by the government has a direct impact on tourism activities nationally. The risk of Covid-19 transmission is a new anxiety for tourists who want to travel. As a result, there was a drastic decrease in tourist visits compared to the previous year. Therefore, this study aims to discuss the influence of perceived risk by tourists during the pandemic and its effect on travel intention of the tourists. This research uses quantitative methods with descriptive tests and simple regression tests. The results of this study indicate that the perceived risk variable is related and has an effect on travel intention in Gen Z tourists in Jabodetabek area. This research is expected to help to determine the appropriate policy on the tourism sector recovery strategy."