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"Penelitian ini tentang implementasi program Sales and Service Award sebagai upaya peningkatan motivasi pekerja frontline dan menjelaskan dampak pelaksanaan program Sales and Service Award di Bank X yang dibahas dari disiplin ilmu Kesejahteraan Sosial. Penelitian ini dilatarbelakangi oleh kondisi karyawan frontline yang memiliki status outsourcing di Bank X dengan usia pensiun sampai 36 tahun, sedangkan untuk karyawan tetap atau back office di Bank X memiliki usia pensiun hingga 56 tahun. Adanya program Sales and Sevice Award di Bank X ini dapat menjadi salah satu cara untuk membantu karyawan frontline dalam meningkatkan kesejahteraan mereka, melalui pemberian kesempatan untuk mendapatkan reward berupa alih status pada program tersebut sehingga dapat memperpanjang usia pensiun dan mengembangkan karir mereka di Bank X. Pada penelitian ini peneliti melakukan proses pengumpulan data melalui wawancara yang dilakukan secara daring dan secara luring dengan total jumlah informan yakni 6 karyawan yang dipilih dengan teknik purposive sampling. Penelitian ini dilakukan dari bulan Oktober 2021 hingga Juni 2022. Berdasarkan hasil penelitian ini dapat diketahui bahwa program ini dimulai pada proses seleksi yang dapat diikuti oleh setiap karyawan frontline di masingmasing kantor Bank X. Karyawan frontline dipilih manajemen kantor masing-masing untuk mewakili kantor mereka dalam mengikuti tiga tahap seleksi program ini yang terdiri dari Seleksi tingkat Kantor Cabang, tingkat Kantor Wilayah, dan tingkat Nasional. Pada seleksi tingkat Kantor Cabang dan Kantor Wilayah, seleksi yang digunakan melalui kegiatan role play pemberian pelayanan dan presentasi product knowledge. Lalu untuk seleksi tingkat Nasional, karyawan frontline yang menjadi kandidat akan membuat campaign project berupa video promosi dan hal pelayanan apa saja yang dapat meningkatkan laba Bank X. Kesimpulan dari penelitian ini menunjukan bahwa program Sales and Service Award memiliki dampak terhadap motivasi karyawan frontline, karena berdasarkan temuan lapangan maka dapat diketahui dengan adanya program ini dapat memotivasi karyawan frontline seperti karyawan frontline ingin lebih mengembangkan karirnya setelah mendapatkan alih status, karyawan tersebut juga lebih konsisten dan rajin serta semangat dalam bekerja setelah mengikuti program ini. Adanya dampak lain program ini terhadap motivasi karyawan yakni bertambahnya wawasan karyawan, meningkatkan kinerja karyawan frontline dalam memberikan layanan, serta dengan adanya program ini dapat meciptakan role model pemberian layanan bagi karyawan frontline lainnya. Hasil penelitian ini diharapkan menjadi kontribusi bagi program studi ilmu Kesejahteraan Sosial khususnya pada mata kuliah manajemen sumber daya manusia pada pokok bahasan employee motivation dan performance appraisal.

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This research is about the implementation of the Sales and Service Award program as an effort to increase the motivation of frontline workers and explains the impact of the implementation of the Sales and Service Award program at Bank X which is discussed from the Social Welfare discipline. This research is motivated by the condition of frontline employees who have outsourcing status at Bank X with a retirement age of up to 36 years, while permanent employees or back office at Bank X have a retirement age of up to 56 years. The existence of the Sales and Service Award program at Bank X can be one way to help frontline employees improve their welfare, by providing opportunities to get rewards in the form of status transfers in the program so that they can extend their retirement age and develop their careers at Bank X. In this study, researchers carried out the process of collecting data through interviews conducted online and offline with a total number of informants, namely 6 employees who were selected by purposive sampling technique. This research was conducted from October 2021 to June 2022. Based on the results of this study, it can be seen that this program begins in a selection process that can be followed by every frontline employee at each Bank X office. Frontline employees are selected by their respective office management to represent the office. they take part in the three stages of selection of this program which consists of Selection at the Branch Office level, Regional Office level, and National level. In the selection at the Branch Office and Regional Office levels, the selection used was through role play activities, service delivery and product knowledge presentations. Then for the National level selection, frontline employees who become candidates will create a campaign project in the form of promotional videos and what services can increase Bank X's profits. The conclusion of this study shows that the Sales and Service Award program has an impact on the motivation of frontline employees, because based on field findings, it can be seen that this program can motivate frontline employees such as frontline employees who want to further develop their careers after getting a status transfer, these employees are also more consistent and diligent and enthusiastic in working after joining this program. Another impact of this program on employee motivation is increasing employee insight, improving frontline employee performance in providing services, and with this program can create role models for service delivery for other frontline employees. The results of this study are expected to be a contribution to the Social Welfare study program, especially in human resource management courses on the subject of employee motivation and performance appraisal."

"Penelitian ini bertujuan untuk mengatasi turnover karyawan SDP, sehingga peneliti meninjau intensi sebagai prediktor turnover. Untuk mengkaji intensi turnover karyawan SDP, peneliti menguji kepuasan kerja dan komitmen organisasi sebagai variabel bebas penelitian. Selain intensi turnover, peneliti juga mengkaji respon karyawan terkait ketidakpuasan kerja yaitu keluar (exit), menyuarakan (voice), loyalitas (loyalti) dan mengabaikan (neglect). Penelitian ini menggunakan pendekatan kuantitatif, analisis regresi untuk melihat pengaruh sembilan faset kepuasan kerja Spector komitmen organisasi (komitmen afektif, kontinuans dan normatif) terhadap intensi karyawan untuk meninggalkan perusahaan. Hasil penelitian ini menemukan bahwa kepuasan kerja dan komitmen organisasi mempengaruhi intensi karyawan untuk meninggalkan perusahaan. Secara lebih lanjut, komitmen afektif dan kontinuans secara signifikan mempengaruhi intensi karyawan SDP untuk meninggalkan perusahaan. Terkait dengan kepuasan kerja, karakteristik pekerjaan memiliki dampak yang signifikan terhadap intensi karyawan SDP untuk meninggalkan PT X. Dengan temuan tersebut, peneliti mengembangkan program intervensi pendampingan karyawan yang berbasis hubungan, relasi dan komunikasi untuk meningkatkan komitment afektif.

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This study was aim to explain the effect job satisfaction and organizational commitment to employee turnover intention. Based on previous research, intention is found the best predictor to explain about turnover. Beside the turnover intention, this study also examined the responds of employee to job dissatisfaction. This Study was using regression analysis to find the effect of job satisfaction and organizational commitment. The data was collected by questionnaires, the tools were JSS by Spector, Commitment Organizational Questionnaire, Turnover Intention Questionnaire and EVLN Questionnaire.

The result found that job satisfaction and organizational commitment has effect on employee intention to turnover. Furthermore, affective and continuance commitment have significant effect to employee intention. Based on that finding, for reducing the turnover in PT X, researcher developed an intervention which called as Employee Supporting Support that based on relationship and communication to increase the affective commitment."

"Pemahaman wajib pajak terhadap hak dan kewajiban dalam peraturan perundang- undangan dapat meningkatkan kepatuhan sukarela. Menurut pendekatan economic analysis of law, efisiensi adalah meminimalkan sumber daya dan memaksimalkan manfaat. Tulisan ini menganalisis mengenai sudut pandang implementasi program pengungkapan sukarela yang terdapat dalam Bab V Undang-Undang Harmonisasi Peraturan Perpajakan dari sudut pandang pemerintah dan wajib pajak. Bagi wajib pajak dapat mengurangi biaya denda/sanksi pajak, sehingga perhitungan efisiensi menjadi relevan. Bagi pemerintah, efisiensi tercapai ketika pendapatan pajak diperoleh dengan biaya minimal melalui kepatuhan sukarela. Konsep efisiensi dalam pendekatan economic analysis of law, pada prinsipnya dapat dilihat sebagai suatu metode dalam mempengaruhi pembentukan hukum, memahami keberadaan hukum, serta bagaimana hukum dipatuhi. Namun, pertimbangan efisiensi pada hukum dapat merepetisi konsep hukum yang pernah ada sehingga memunculkan pertanyaan mengenai efektivitas penerapan penegakan hukum. Program pengungkapan sukarela yang hadir setelah program pengampunan pajak merupakan upaya berkesinambungan untuk meningkatkan pendapatan pajak negara berdasarkan prinsip keadilan dan kepastian hukum. Metode penelitian yang digunakan dalam pepnelitian ini adalah metode penelitian doktrinal melalui data kualitatif untuk mengelaborasi konsep efisiensi menurut pendekatan economic analysis of law khususnya pada implementasi program pengungkapan sukarela, selanjutnya digunakan untuk menganalisis penerapan penegakan hukum yang efektif pasca berlangsungnya program, serta menguraikan prinsip keadilan dan kepastian hukum dari program ini. Hasilnya dapat diperoleh bahwa aspek sukarela dari keikutsertaan pelaksanaan peraturan memberikan dampak efisiensi bagi tercapainya tujuan, dengan tetap memperhatikan evaluasi dari pelaksanaan program dan penerapan penegakan hukum yang konsisten bagi mereka yang tidak patuh sebagai bentuk kepastian hukum, serta nilai keadilan terjadi ketika wajib pajak patuh maupun wajib pajak yang sebelumnya tidak patuh keduanya telah sama-sama berkontribusi melakukan penyetoran pajak penghasilan.

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Taxpayers’ understanding of their rights and obligations in laws and regulations can enhance voluntary compliance. According to the theory of economic analysis of law, efficiency involves minimizing resource use and maximizing benefits. This paper examines the perspective on the implementation of the voluntary disclosure program contained in Chapter V of the Tax Regulation Harmonization Law from the viewpoints of both the government and taxpayers. For taxpayers, this program can reduce the cost of tax sanctions, making the calculation of efficiency relevant. For the government, efficiency is achieved when tax revenue is collected at minimal cost through voluntary compliance. The concept of efficiency in the economic analysis of law essentially can be seen as a method of influencing the formation of law, understanding the existence of law, and how the law is obeyed. However, considerations of efficiency in law can reiterate existing legal concepts, raising questions about the effectiveness of law enforcement. The voluntary disclosure program that followed the tax amnesty program is a continuous effort to increase state tax revenue based on the principles of justice and legal certainty. The research method used in this study is a doctrinal research method through qualitative data to elaborate the concept of efficiency according to the theory of economic analysis of law, particularly in the implementation of voluntary disclosure programs, and then used to analyze the application of effective law enforcement after the program, and describe the principles of justice and legal certainty of this program. The results indicate that the voluntary aspect of participating in the implementation of regulations has an efficiency impact on achieving goals, while still taking into account the evaluation of program implementation and the consistent application of law enforcement for those who are non-compliant as a form of legal certainty. The value of justice occurs when compliant taxpayers and previously non-compliant taxpayers both contribute to making income tax payments."

"[ABSTRAKRINGKASAN EKSEKUTIFProfil PerusahaanPT Bank National Nobu Tbk, yang seterusnya akan disebut sebagai Bank Nobu, adalah salah satu bank di industri perbankan Indonesia yang kini hadir dengan konsep dan tampilan yang baru sebagai wujud dari diperbaruinya visi dan misi. Dengan semangat untuk lebih mampu memberikan kontribusi riil pada perekonomian di tanah air, Bank Nobu berusaha menciptakan nilai tambah bagi masyarakat luas. Melalui langkah-langkah strategis yang dilakukan, Bank Nobu ingin mempertajam kompetensi tersebut khususnya dalam bidang commercial dan consumer banking dengan memilih segmentasi pasar pada usaha kecil dan menengah yang terbukti telah menjadi fondasi yang kuat dalam perekonomian Indonesia. Dengan integritas yang tinggi, Bank Nobu ingin memperkuat dan memperluas jaringan kemitraan melalui pelayanan yang prima dan pembukaan kantor cabang di berbagai lokasi strategis di seluruh wilayah Indonesia. Kepercayaan dari nasabah dan mitra bisnis akan mampu membawa Bank Nobu pada posisi terhormat di dalam dunia perbankan khususnya dalam hal asset, pangsa pasar, dan keluasan jaringan, tidak hanya dalam perspektif lokal namun juga dari sudut pandang regional dan global.Analisis SituasiStrengthsMemiliki sumber daya finansial yang cukup Memiliki lokasi kantor cabang yang berada di pusat perbelanjaan sehingga bisa lebih dekat dengan masyarakat.Bank Nobu belum pernah memiliki permasalahan finansial atau non-finansial, baik dengan nasabah maupun investor, sehingga Bank Nobu tidak memiliki image yang negatif dimata nasabah dan investor.Memiliki spot iklan 30-60 detik di channel televisi Berita Satu (Holding Company Lippo Group).WeaknessesKurang dikenalnya image Bank Nobu sebagai bank yang terpercaya dan berkualitas, sehingga masyarakat tidak terlalu mengenal Bank Nobu.Bank Nobu selama ini hanya melakukan pemasaran yang low-cost sehingga kurang mampu menarik minat calon nasabah baru untuk memilih Bank Nobu sebagai bank pilihannya.Belum pernah menyelenggarakan event yang melibatkan khalayak sasaran sehingga nama Bank Nobu kurang dikenal oleh khalayak sasarannya.Bank Nobu terlalu fokus pada pengembangan jaringan sehingga kegiatan publikasi dan prmosi yang dilakukan menjadi kurang maksimal.Pengelolaan media sosial yang kurang intensif sehingga kurang adanya interaksi antara Bank Nobu dengan khalayak sasarannya.OpportunityBerdasarkan data yang diperoleh dari Edelman Trust Barometer 2014: Annual Global Study, menunjukkan bahwa tingkat kepercayaan masyarakat Indonesia terhadap Bank meningkat dari 82% pada 2009 menjadi 87% pada 2014. Dengan begitu, Bank Nobu memiliki kesempatan untuk meningkatkan image sebagai bank yang dapat dipercaya dengan baik oleh masyarakatThreatsAdanya kompetitor, salah satunya Bank Bukopin, yang sudah lebih dikenal oleh masyarakat sehingga Bank Nobu kalah saing dengan bank kompetitor tersebut.Media Sosial milik bank yang menjadi kompetitor dari Bank Nobu, salah satunya Bank Bukopin, lebih aktif dalam melakukan interaksi dengan khalayak sasarannya dibanding dengan Bank Nobu.Pernyataan MasalahKurang dikenalnya image Bank Nobu sebagai bank yang terpercaya dan berkualitas, sehingga masih banyak khalayak sasarannya yang belum mengenali Bank Nobu.Usulan ProgramProgram special event dengan tema Nobu Banking Expo, yang terdiri dari tiga kegiatan :Talkshow Peran Aktif Perbankan dalam Mendorong Perkembangan Industri Bisnis Kreatif dalam Mewujudkan Ekonomi BerdikariAmazing Banking RaceYouth Banking CompetitionTujuan ProgramMembentuk citra dan mendapatkan publisitas terkait Bank Nobu dari media sebagai bank yang terpercaya dan berkualitas.Memberikan informasi dan mengedukasi khalayak sasaran mengenai Bank Nobu melalui kegiatan yang akan dilakukanKhalayak SasaranKhalayak Sasaran PrimerSecara geografisMasyarakat yang berdomisili di daerah Jakarta, Bogor, Depok, dan TangerangSecara demografis- Laki-laki dan perempuan usia 21-45 tahun- Sudah berkeluarga ataupun belum berkeluarga- SES A dan B, dengan tingkat penegeluaran Rp 1.500.000,- sampai Rp 3.000.000,-Secara PsikografisMemiliki ketertarikan di bidang ekonomi dan perbankanMemiliki ketertarikan di bidang industri bisnis ekonomi kreatifSenang melakukan kegiatan-kegiatan baru yang menantangKhalayak Sasaran SekunderSecara GeografisMasyarakat yang berdomisili di daerah Jakarta, Bogor, Depok, dan TangerangSecara Demografis- Laki-laki dan perempuan usia 17-20 tahun- SES A dan B, dengan tingkat penegeluaran Rp 1.500.000,- sampai Rp 3.000.000,-Secara PsikografisMemiliki ketertarikan di bidang ekonomi dan perbankanMemiliki ketertarikan di bidang industri bisnis ekonomi kreatifSenang melakukan kegiatan-kegiatan baru yang menantangPesan KunciBest Quality Bank That You Can Trust. AnggaranRp 218.850.000,-EvaluasiTahapan evaluasi yang digunakan adalah:1. Tahap Input2. Tahap Output3. Tahap OutcomesSetiap tahap memiliki tolak ukur dan instrumen masing-masing.

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ABSTRACTEXECUTIVE SUMMARYCompany ProfilePT Bank National Nobu Tbk, which will be referred as Bank Nobu, is one of the banks in the Indonesian banking industry which now comes with a new display concept and as a manifestation of a renewed vision and mission. With a passion to be able to provide a real contribution to the economy in the country, Bank Nobu trying to create added value for society at large. Through strategic steps undertaken, the Bank Nobu want to sharpen the particular competence in the field of commercial and consumer banking by selecting market segmentation in small and medium enterprises which proved to be a strong foundation in the Indonesian economy. With high integrity, Bank Nobu want to strengthen and expand its network of partnerships with excellent service and the opening of branch offices in strategic locations throughout Indonesia. The trust of customers and business partners will be able to bring the Bank Nobu at a respectable position in the banking world, especially in terms of assets, market share, and breadth of the network, not only in the local perspective but also from the point of view of regional and global.Situation AnalysisStrengthsHaving sufficient financial resourcesIt has a branch office location's in a shopping center so they can be closer to the community.Bank Nobu has never had financial problems or non-financial, both with customers and investors, so that the Bank Nobu does not have a negative image in the eyes of customers and investors.Has a 30-60 second ad spots on television channel News One (Holding Company Lippo Group).WeaknessesLess familiar image as a bank Bank Nobu reliable and quality, so that people are not too familiar with Bank Nobu.Bank Nobu had only perform a low-cost marketing making it less able to attract potential new customers to choose Nobu Bank as the bank of choice.Never organize events involving the target audience so that the name of Bank Nobu less known by the target audience.Bank Nobu too focused on the development of the network so that the publications and activities undertaken prmosi be less than the maximum.Management of social media are less intensive, so the lack of interaction between the Bank Nobu with the target audience.OpportunityBased on the data obtained from the "Edelman Trust Barometer 2014: Annual Global Study", indicates that the level of public trust towards the Bank Indonesia increased from 82% in 2009 to 87% in 2014. Thus, the Bank Nobu has a chance to improve the bank's image as can be trusted by the publicThreatsThe presence of competitors, one of them is Bank Bukopin, which is already known by the public so that the Bank Nobu less competitive with the bank's competitors.Social Media-owned banks become competitors of the Bank Nobu, one of them is Bank Bukopin, more active in the interaction with the target audience than the Bank Nobu.Problem StatementBank Nobu's less familiar image as a reliable and high quality bank, so there are still many target audience who do not recognize Bank NobuProgram Special event's program with the theme of Nobu Banking Expo, which consists of three activities:Talkshow ?Peran Aktif Perbankan dalam Mendorong Perkembangan Industri Bisnis Kreatif dalam Mewujudkan Ekonomi Berdikari?Amazing Banking RaceYouth Banking CompetitionProgram?s GoalEstablish the image and get publicity related of Bank Nobu from media as a trusted and high quality bank.Provide information and educate target audiences about Bank Nobu through the program.Target AudiencePrimary TargetGeographicallyPeople who live in the area of Jakarta, Bogor, Depok, and TangerangDemographically- Men and women aged 21-45 years- Already married or not married- SES A and B, with the level of expenditure Rp 1.500.000, - up to Rp 3.000.000, -Psychographically- Have an interest in economics and banking- Have an interest in the business industry creative economy- Happy to undertake new activities that challengeSecondary TargetGeographicallyPeople who live in the area of Jakarta, Bogor, Depok, and TangerangDemographicallyMen and women aged 17-20 yearsSES A and B, with the level of expenditure Rp 1.500.000, - up to Rp 3.000.000, -PsychographicallyHave an interest in economics and bankingHave an interest in the business industry creative economyHappy to undertake new activities that challengeKey Message ?Best Quality Bank That You Can Trust?. Total BudgetRp 218.850.000,-Evaluation MethodsStages of evaluation used is:1. Input Phase2. Output Phase3. Outcomes PhaseEach stage has a yardstick and instruments respectively, EXECUTIVE SUMMARY Company ProfilePT Bank National Nobu Tbk, which will be referred as Bank Nobu, is one of the banks in the Indonesian banking industry which now comes with a new display concept and as a manifestation of a renewed vision and mission. With a passion to be able to provide a real contribution to the economy in the country, Bank Nobu trying to create added value for society at large. Through strategic steps undertaken, the Bank Nobu want to sharpen the particular competence in the field of commercial and consumer banking by selecting market segmentation in small and medium enterprises which proved to be a strong foundation in the Indonesian economy. With high integrity, Bank Nobu want to strengthen and expand its network of partnerships with excellent service and the opening of branch offices in strategic locations throughout Indonesia. The trust of customers and business partners will be able to bring the Bank Nobu at a respectable position in the banking world, especially in terms of assets, market share, and breadth of the network, not only in the local perspective but also from the point of view of regional and global.Situation AnalysisStrengthsHaving sufficient financial resourcesIt has a branch office location’s in a shopping center so they can be closer to the community.Bank Nobu has never had financial problems or non-financial, both with customers and investors, so that the Bank Nobu does not have a negative image in the eyes of customers and investors.Has a 30-60 second ad spots on television channel News One (Holding Company Lippo Group).WeaknessesLess familiar image as a bank Bank Nobu reliable and quality, so that people are not too familiar with Bank Nobu.Bank Nobu had only perform a low-cost marketing making it less able to attract potential new customers to choose Nobu Bank as the bank of choice.Never organize events involving the target audience so that the name of Bank Nobu less known by the target audience.Bank Nobu too focused on the development of the network so that the publications and activities undertaken prmosi be less than the maximum.Management of social media are less intensive, so the lack of interaction between the Bank Nobu with the target audience.OpportunityBased on the data obtained from the "Edelman Trust Barometer 2014: Annual Global Study", indicates that the level of public trust towards the Bank Indonesia increased from 82% in 2009 to 87% in 2014. Thus, the Bank Nobu has a chance to improve the bank's image as can be trusted by the publicThreatsThe presence of competitors, one of them is Bank Bukopin, which is already known by the public so that the Bank Nobu less competitive with the bank's competitors.Social Media-owned banks become competitors of the Bank Nobu, one of them is Bank Bukopin, more active in the interaction with the target audience than the Bank Nobu.Problem StatementBank Nobu’s less familiar image as a reliable and high quality bank, so there are still many target audience who do not recognize Bank NobuProgram Special event’s program with the theme of Nobu Banking Expo, which consists of three activities:Talkshow “Peran Aktif Perbankan dalam Mendorong Perkembangan Industri Bisnis Kreatif dalam Mewujudkan Ekonomi Berdikari”Amazing Banking RaceYouth Banking CompetitionProgram’s GoalEstablish the image and get publicity related of Bank Nobu from media as a trusted and high quality bank.Provide information and educate target audiences about Bank Nobu through the program.Target AudiencePrimary TargetGeographicallyPeople who live in the area of Jakarta, Bogor, Depok, and TangerangDemographically- Men and women aged 21-45 years- Already married or not married- SES A and B, with the level of expenditure Rp 1.500.000, - up to Rp 3.000.000, -Psychographically- Have an interest in economics and banking- Have an interest in the business industry creative economy- Happy to undertake new activities that challengeSecondary TargetGeographicallyPeople who live in the area of Jakarta, Bogor, Depok, and TangerangDemographicallyMen and women aged 17-20 yearsSES A and B, with the level of expenditure Rp 1.500.000, - up to Rp 3.000.000, -PsychographicallyHave an interest in economics and bankingHave an interest in the business industry creative economyHappy to undertake new activities that challengeKey Message “Best Quality Bank That You Can Trust”. Total BudgetRp 218.850.000,-Evaluation MethodsStages of evaluation used is:1. Input Phase2. Output Phase3. Outcomes PhaseEach stage has a yardstick and instruments respectively]"

"Penelitian ini akan melihat pengaruh konsep diri terhadap kepuasan kerja karyawan di industri media yang dikatakan memiliki reputasi menarik, namun tingkat turnovernya cukup tinggi. Berdasarkan latar belakang tersebut maka yang akan dilihat apakah konsep diri berpengaruh terhadap kepuasan kerja dan bagaimanakah kontribusi aspek-aspek konsep diri terhadap kepuasan kerja di perusahaan media X. Hasil menunjukkan bahwa konsep diri berpengaruh terhadap kepuasan kerja di perusahaan media X. Dalam penelitian ini ditemukan bahwa hasil gambaran konsep diri responden rendah, dan berpengaruh terhadap kepuasan kerja yang juga rendah. Aspek konsep diri yang berpengaruh terhadap kepuasan kerja adalah aspek harga diri dan keyakinan diri. Untuk aspek keyakinan diri, pengaruh memiliki bentuk berbanding terbalik (koefesien regresi negatif). Sedangkan aspek integrasi diri dan aspek kritik diri tidak berpengaruh terhadap kepuasan kerja. Setelah diketahui, hasil dari penelitian ini nantinya akan menjadi dasar untuk usulan intervensi Program Pengembangan Konsep Diri.

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This study will look at the influence of self-concept on job satisfaction in the media industry which is said to have a reputation for exciting, but the turnover level is high enough. Based on this background then this study want to look whether the self concept have influence on job satisfaction and how do these self concept?s aspects contribute to job satisfaction in X media company. The results of this study indicate that self concept affects job satisfaction in the X media company.

In this study it was found that the image of self concept the respondents is low, and the effect on job satisfaction is also low. Aspects of self concept which affects job satisfaction are self-esteem and self-certainty. For the aspect of self-certainty, the effect is inversely proportional to shape (negative regression coefficient). While aspects of the self-integration and self-criticism aspect had no effect on job satisfaction. Once known, the results of this study will later be the basis for the intervention proposed that is Self Concept Development Program."

"PT X is the biggest multinational shipping company in the world currently. PT X has service network which covers 6 continents with 325 local offices spreading in 110 countries and has around 10.000 employees around the world. It has been operating more than 250 vessels with total capacity about 800.000 TEUs.In Indonesia this company was established in 1958 and today Jakarta is the head office with three other branches in Semarang, Surabaya, and Medan and has employed more than 250 employees. The business strategy of this company is becoming a market leader in the shipping industry that forces the company to construct a new strategy called cost leadership that affects employees.At the present time PT X is facing a very serious problem which is high level turnover particularly in its sales department. From exit interview it has been known that almost 46% of the resigning employees decided to leave the company because they can get better offer in remuneration and benefits. Other reasons for leaving the company are better job opportunities, wish to pursue studies, fatigue, family, and other personal reasons. Sixty percent of the resigning employees come from the sales department.Turnover will impact the overall work performance, cost, time and difficulty in hiring professional workers. All these factors will cause high cost that the company anticipates by making a program to retain employees and increase productivity by providing:1. Attractive compensation and benefits package2. Reward and recognition programsCompensation is given to maintain and increase employees' motivation which in turn will increase employees' productivity. The writer is giving three suggestions in order to restructure the compensation design that would motivate employees:1. Reorganize the compensation design which concentrates on the annual gross base as a hygiene factor that hopefully could resolve issues in the sales department.2. Restructure the compensation design which focuses on pay for performance in the variable pay. This design will not interrupt with the cost effective strategy the company is using.3. Restructure the compensation design that concentrates on the fixed pay and variable pay with the aim of motivating the employees to achieve the liner target and logistics target and could retain potential employees.The writer recommends that the best option for PT X is the second suggestion as the most feasible in achieving an effective and competitive strategy to retain high potential employees. Hopefully this suggestion could reduce turnover and boost productivity, thus maintaining professional employees as valuable assets."

"Pendahuluan : Obesitas merupakan suatu kondisi adanya penumpukan lemak yang berlebihan atau abnormal. Obesitas dapat menimbulkan beberapa penyakit seperti diabetes mellitus, hipertensi, penyakit jantung koroner dan stroke. Beberapa studi mengaitkan antara konsumsi minuman mengandung alkohol dengan obesitas. Penelitian ini bertujuan untuk mengetahui hubungan konsumsi minuman bir dan faktor risiko lainya dengan prevalensi obesitas pada pekerja bagian penjualan sebuah perusahaan yang memproduksi dan menjual minuman bir. Metode penelitian : Penelitian ini menggunakan disain potong lintang dengan analisis perbandingan. Data primer diperoleh melalui pengukuran antopometri dan kwesioner sedangkan data sekunder diperoleh dari hasil pemeriksaan kesehatan berkala pada tahun 2014. Jumlah responden 51 orang yang diperoleh dengan menggunakan metode perhitungan sampel. Hasil penelitian : Dari 51 responden penelitian didapatkan prevalensi obesitas adalah 64,7 %. Terbukti adanya hubungan yang bermakna antara konsumsi minuman bir lebih dari 285 ml per hari dengan timbulnya obesitas dengan risiko 7 kali lebih besar terjadi obesitas dibandingkan dengan responden yang mengonsumi bir sama dengan dan kurang dari 285 ml perhari (p= 0,003; OR = 7,00 ; 95 % CI = 1,86-26,36). Faktor resiko utama dari prevalensi obesitas pada responden adalah faktor genetik (p=0,000; OR = 13,00; CI95%= 3,24-52,18).

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Introduction : Obesity is a complex disorder involving an excessive amount of body fat. It will increases the risk of diseases and health problems such as heart disease, diabetes and high blood pressure. Some study find that there are relation between alcohol consumption with obesity. This research objective is to determine the relation between beer consumption and other risk factor with obesity prevalence among Sales worker on the company that produce and sell beer.

Research methodology : This research are using cross?sectional with comparative method. The primary data are taken from weight and height measurement and questioner, the secondary data are taken from 2014 Medical Checkup. Total sample is 51.

Research result :Obesity prevalence is 64,7 %. There is correlation between beer consumption more than 285 ml per day with obesity and the risk is 7 times higher compare to respondent who consumed beer 285 ml per day and less ( p= 0,003; OR = 7,00 ; 95 % CI = 1,86-26,36).The main obesity risk factor is genetic Your browser security settings don't permit the editor to automatically execute copying operations. Please use the keyboard for that (p= 0,000 ; OR 13,00; CI95% =3,24-52,18"

"Kondisi ketenagakerjaan Indonesia didominasi oleh tenaga kerja berstatus sebagai buruh/karyawan/pegawai yaitu sebesar 36,37%. Tenaga kerja (karyawan) merupakan aset bagi perusahaan, yang mana memiliki peran krusial dalam pencapaian tujuan bisnis perusahaan. Perusahaan tentu mengharapkan kinerja yang maksimal dari karyawannya. Untuk mencapai hal ini, perusahaan perlu memberikan perhatian lebih sehingga karyawan memiliki motivasi tinggi dalam menyelesaikan tugas dan tanggung jawab pekerjaannya. Reward menjadi salah satu cara dalam memotivasi karyawan, karena dapat menjadi alat untuk memenuhi kebutuhan dan meningkatkan kesejahteraan pekerja sehingga mampu meningkatkan kepuasan kerjanya. Penelitian ini memberikan gambaran terkait bentuk dan sistem pemberian reward, serta melihat bagaimana reward dapat mempertahankan motivasi kerja karyawan di PT X. Adapun penelitian menggunakan pendekatan kualitatif dengan jenis deskriptif. Teknik pengumpulan data pada penelitian ini dilakukan dengan melakukan wawancara mendalam dan studi dokumen, sedangkan pemilihan informan dilakukan dengan menggunakan teknik purposive sampling dengan jumlah informan sebanyak tujuh orang karyawan di PT X. Penelitian ini dilakukan pada Oktober 2022 hingga Juni 2023. Pertama, hasil penelitian menunjukan bahwa karyawan PT X telah memperoleh reward  dalam bentuk finansial (gaji pokok, insentif, THR, lembur, tip konsumen, uang makan, transport, bonus tahunan, dan extra bonus, jaminan kesehatan, ketenagakerjaan, pensiun, fleksibilitas jadwal kerja, liburan, cuti kerja, dan transportasi) dan non finansial  (pekerjaan menarik dan menantang, tanggung jawab, dan feedback, hubungan dekat dengan rekan kerja dan atasan, keadilan, keamanan karir, kesempatan belajar dan berkembang, komunikasi terbuka dan pengawasan kompeten) dengan pemberiannya menggunakan sistem waktu dan hasil (output). Kedua, karyawan PT X mampu mempertahankan motivasi kerjanya melalui pemberian reward yang dilihat dari terpenuhinya kebutuhan secara fisiologis, keamanan, sosial, harga diri, dan aktualisasi diri.

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Indonesia's employment condition is dominated by workers with the status of laborers/employees/employees, which is 36.37%. Labor (employees) is an asset for the company, which has a crucial role in achieving the company's business goals. The company certainly expects maximum performance from its employees. To achieve this, the company needs to pay more attention so that employees have high motivation in completing their job duties and responsibilities. Reward is one way to motivate employees, because it can be a tool to meet the needs and improve the welfare of workers so as to increase their job satisfaction. This research provides an overview of the form and system of providing rewards, as well as seeing how rewards can maintain employee motivation at PT X. The research used a qualitative approach with a descriptive type. The research used a qualitative approach with a descriptive type. Data collection techniques in this study were carried out by conducting in-depth interviews and document studies, while the selection of informants was carried out using purposive sampling techniques with the number of informants as many as seven employees at PT X. This research was conducted from October 2022 to June 2023. First, the results showed that employees of PT X have obtained rewards in the form of financial (basic salary, incentives, THR, overtime, consumer tips, food allowances, transportation, annual bonuses, and extra bonuses, health insurance, employment, pensions, work schedule flexibility, vacations, work leave, and transportation) and non-financial (interesting and challenging work, responsibility, and feedback, close relationships with coworkers and superiors, fairness, career security, learning and development opportunities, open communication and competent supervision) with its provision using a time and output system. Second, PT X employees are able to maintain their work motivation through the provision of rewards seen from the fulfillment of physiological, security, social, self-esteem, and self-actualization needs."

"ABSTRAKDalam kompetisi perbankan nasional yang semakin meningkat, Bank X harus mempersiapkan sumber daya manusia (SDM) yang handal yang mampu menjalankan fungsi terbaiknya dalam mendukung pencapaian visi, misi, strategi dan target perusahaan. Bank X sebagai lembaga penyedia layanan jasa menjadikan peran Customer Service sebagai ujung tombak pelayanan terhadap pelanggan. Sedemikian pentingnya Customer Service dalam langkah operasional Bank X, maka dirasakan sangat mendesak untuk membangun pelatihan-pelatihan yang berbasis kompetensi. Mencoba menjawab kebutuhan tersebut maka disusun tugas akhir mengenai ?Rancangan Silabus Program Pelatihan Berbasis Kompetensi bagi Customer Service di Bank X?. Dari analisa terhadap program yang dimiliki oleh Bank X, didapatkan hasil bahwa terdapat 3 (tiga) kompetensi yang belum dikembangkan secara optimal yaitu Orientasi Pengembangan Diri, Kemampuan Adaptasi dan Kerjasama Kelompok. Oleh karena itu, disusun silabus pelatihan untuk mengembangkan ketiga kornpetensi tersebut yang berdurasi 16 jam dengan metode kuliah, studi kasus dan simulasi. Diharapkan dengan adanya penelitian ini maka dapat dihasilkan sistem pelatihan berdasarkan kompetensi yang harus dimiliki oleh seorang Customer Service di Bank X."

"ABSTRAKKeselamatan pasien merupakan prinsip dasar dari pelayanan kesehatan yangmemandang bahwa keselamatan merupakan hak bagi setiap pasien dalammenerima pelayanan kesehatan. Penelitian ini menggunakan disainpenelitiancross sectional yang menggunakan pendekatan kuantitatif dengansample 100 tenaga kesehatan. Penelitian ini bertujuan untuk menganalisiskinerja tenaga kesehatan dalam upaya pelaksanaan program keselamatan pasien(patient safety). Hasil penelitian menunjukkan bahwa kinerja tenaga kesehatandalam pelaksanaan program keselamatan pasien (patient safety) antara lainketepatan identifikasi pasien, peningkatan komunikasi yang efektif, peningkatankeamanan obat yang perlu diwaspadai, kepastian tepat-lokasi, tepat-prosedur,tepat-pasien operasi, pengurangan risiko infeksi terkait pelayanan kesehatan danpengurangan risiko pasien jatuh sudah tercapai secara optimal.

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ABSTRACTPatient safety is a fundamental principle of health care that considers that safety isa right for every patient in receiving health care. This study used across-sectionalstudy design that uses a quantitative approachwith a sample of 100 healthprofessionals. This study aims to analyze the performance of health workers in theimplementation of patient safety programs (patient safety). The results showedthat the performance of health workers in the implementation of patient safetyprograms (patient safety), among others, the accuracy of patient identification, anincrease ineffective communication, the increase indrug safety’s supervision,right-certainty of the location, right-procedure, right-surgery patients, the riskreduction healthcare associated infections and patient falls risk reduction has beenachieved optimally."