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"True project success is dependent on more than simply whether it's delivered on time and under budget. The real question is whether a project provides value for the organization. This powerful book gives project managers step-by-step guidance on how to establish the value of a project, identify value drivers and key performance metrics and then track and report them, organize a team for accountability, and much more. This is an essential book for every project manager."

"This book will help you to not only answer this question, but also prove your findings. Walking you through the process of assessing if and how well students and library users are learning from educational resources, two expert academic library experts team up to provide An Action Plan for Outcomes Assessment in Your Library. This comprehensive plan, the first of its kind and specifically for librarians, provides data collection tools for measuring both learning and research outcomes that link outcomes to user satisfaction. After all, it is the users who will benefit from learning, and so their experiences are integral to the way libraries measure their services and performance."

"Provides an approach for objectively measuring success in coaching, allowing you to develop effective and efficient coaching programmes and to demonstrate the return on investment of these programmes."