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"Procurement of public goods/services is a routine of government activity which has most prone to corruption, however with minimum control. It is essential to prioritize the agenda of governance reforms of procurement of public goods/services. Up to now, government has not yet found a proper formulation. Although the regulation outlining this subject is always updated. This paper attempts to examine some elements of the procutement of publics goods/service as an alternative solution to improve the process of procurement of public goods/services in Indonesia. The most important reform is in the pre-procurement cycle (stages of planning). Planning on budget and procurement as well as aspects of integrity and accountability are elements that must be better conducted in the procurement of public goods/services in Indonesia"

"ABSTRAK Bureaucracy in the living of modern state is an implementer institution to reach the goal of the state and governance. Bureaucracy practiced in the world of governance emerges a concept of governance bureaucracy that has become a determinant factor in conducting governance whereas the success of governace is determined by its governance bureaucracy. "

"penelitian ini bertujuan untuk mengetahui rancana aksi pelayanan berkesinambungan di rawat jalan RSUP (Rumah Sakit Umum Pendidikan) Fatmawati guna meningkatkan citra RS Fatmawati. analisis dilakukan secara mikro melalui wawancara pasien, manajemen, serta petugas kesehatan dan secara makro melalui analisis kebijakan. hasil menunjukkan bahwa kesenjangan pada pelayanan rawat jalan terdapat pada kesesuaian kualitas (kecepatan layanan, kelengkapan obat, kenyamanan) dan komunikasi. masalah ketidakpuasan yangh terjadi di RS Fatmawati merupakan pengembangan dari akar yang dirancang dibuat secara makro yaitu memperbaiki sistem rujukan dengan fokus menyeimbangkan peran Uaya Kesehatan Masyarakat (UKM) dan Upaya Kesehatan Perorangan (UKP) dan juga secara mikro melalui perbaikan internal RS."