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"Dengan terjadinya fenomena pandemi akibat virus Covid 19 dan semakin berkembangnya zaman, teknologi pemasaran dan penjualan secara online semakin banyak diterapkan oleh UKM, khususnya di Indonesia. Teknologi online yang kerap digunakan oleh UKM dalam hal ini adalah media sosial sebagai platform yang membantu UKM menjalankan strategi usahanya. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari faktor-faktor yang akan membantu Usaha Kecil dan Menengah (UKM) untuk mengadopsi Media Sosial sebagai alat pemasarannya. Selain itu, selanjutnya akan diteliti dampak dari adopsi media sosial terhadap UKM tersebut. Adopsi media sosial oleh UKM memiliki dampak yang cukup besar terhadap peningkatan hasil usaha UKM. Sebuah model teoritis telah dikembangkan dengan bantuan teori yang diambil dari model TAM dan UTAUT2 untuk mengeksplorasi dampaknya terhadap adopsi media sosial sebagai alat pemasaran. Selanjutnya juga diidentifikasi dampaknya terhadap peningkatan penjualan, tingkat hubungan dengan pelanggan, mengidentifikasi kebutuhan pelanggan sampai dengan kreativitas karyawan melalui variabel impact on business sebagai bentuk analisis pada pertumbuhan bisnis. Model teoritis tersebut telah divalidasi secara empiris menggunakan survei terhadap 30 UKM dan selanjutnya dianalisis lebih lanjut pada 165 UKM untuk mengetahui jawaban penelitian yang perlu dicapai. Hasil penelitian ini menyoroti bahwa persepsi kegunaan yang dirasakan, persepsi kemudahan penggunaan dan faktor biaya yang dirasakan secara berpengaruh secara signifikan terhadap adopsi media sosial oleh UKM. Sedangkan, kondisi fasilitas dan kompatibilitas memiliki dampak yang tidak signifikan terhadap penggunaan SMM oleh UKM. Adopsi media sosial sebagai alat pemasaran pada UKM tersebut selanjutnya diketahui berpengaruh secara signifikan terhadap pertumbuhan bisnis.

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With the Covid 19 pandemic and the development of the times, online marketing and sales technology is increasingly being applied by SMEs, especially in Indonesia. Online technology that is often used by SMEs in this case is social media marketing that is applied by SMEs to carry out their business strategy. The purpose of this study is to determine the influence of the factors that will help Small and Medium Enterprises (SMEs) to adopt Social Media as a marketing tool. In addition, it will further examine the impact of social media adoption on these SMEs. The adoption of social media by SMEs has a considerable impact on improving SME business results. A theoretical model has been developed with the help of theories taken from the TAM and UTAUT2 models to explore their impact on the adoption of social media as a marketing tool. Furthermore, it also identified its impact on increasing sales, connect with customers, identifying customer needs and employee creativity through the impact on business variable as a form of analysis on business growth. The theoretical model has been empirically validated using a survey of 30 SMEs and then further analyzed on 165 SMEs to find out the research answers that need to be achieved. The results of this study highlight that perceived usefulness, ease of use and cost significantly influence the adoption of social media by SMEs. Meanwhile, the facility conditions and compatibility has no significant impact on the use of Social Media Marketing by SMEs. Adoption of social media as a marketing tool for SMEs is known to have a significant effect on business growth."

"Bisnis digital kerap menggunakan pemasaran media sosial karena berbagai alasan seperti untuk mengevaluasi target pasar, membangun keterikatan antara konsumen dan bisnis atau stakeholders. Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor apa saja yang dapat membantu Usaha Kecil dan Menengah (UKM) Indonesia untuk mengadopsi mekanisme Pemasaran Media Sosial untuk meningkatkan kinerja usahanya. Penerapan pemasaran media sosial terhadap UKM memiliki dampak yang cukup besar terhadap peningkatan hasil bisnis. Model teori Technology Acceptance Model (TAM) dan Unified Theory of Acceptance and Use of Technology (UTAUT) dengan beberapa improvisasi diimplementasikan dalam makalah penelitian ini, dengan menggunakan variabel Perceived Usefulness, Perceived Ease of use, Compatibility, Facilitating Condition, dan Cost dalam pengimplementasian Social Media Marketing terhadap berbagai indikator kinerja bisnis di Indonesia. Makalah penelitian ini telah divalidasi secara empiris menggunakan survei berupa kuesioner terhadap 172 pengusaha dan selanjutnya dilakukan analisis dengan menggunakan PLS-SEM di SMARTPLS 3.2.9. Hasil dari makalah penelitian ini akan terdiri dari perhitungan statistik (uji validitas dan reliabilitas & uji hipotesis) bahwa Perceive Usefulness, Perceived ease of use, dan Compatibility berpengaruh positif terhadap pemasaran media sosial (SMM) kecuali facilitating conditions tidak memberikan dampak positif terhadap pemasaran media sosial (SMM). Selain itu, pemasaran media sosial sangat berdampak positif terhadap perkembangan bisnis UMKM di Indonesia.

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Digital business are often using social media marketing for various reasons such as to evaluate the target market or even their stakeholders. The purpose of this study is to identify which factors that can help Small and Medium Enterprise (SMEs) of Indonesia to adopt Social Media Marketing mechanism to increase their business performance. The adoption of social media marketing towards SMEs has considerable impact on the improvement of the business result. A theoretical model of Technology Acceptance Model (TAM) and Unified Theory of Acceptance and use of Technology (UTAUT) with some improvisation is implemented in this research paper, using variable Perceived Usefulness, Perceived ease of use, Compatibility, Facilitating Conditions, and Cost in Social Media Marketing towards various indicator of business performance in Indonesia. This research paper has been validated empirically using a survey in a form of questionnaire of 172 entrepreneurs and subsequent analysis have been carried out using PLS-SEM in SMARTPLS 3.2.9. The result of this research paper will be consist of statistical calculation (validity and reliability test & hypotheses testing) that Perceived usefulness, Perceived ease of use, and compatibility have a positive impact towards social media marketing (SMM) except Facilitating Conditions does not give a positive impact towards social media marketing (SMM). Furthermore, social media marketing extremely give a positive impact towards the development of SMEs in Indonesia."

"Adopsi perbankan digital telah meningkat di Indonesia, menekankan perlunya mengidentifikasi variabel yang mempengaruhi behavior intention pelanggan untuk menggunakan produk perbankan digital. Makalah ini menyelidiki dampak pemasaran bank digital di media sosial, yang telah menjadi platform penting untuk keterlibatan pelanggan. Selain itu, penelitian ini menganalisis pengaruh manfaat dari grup konglomerat terhadap adopsi pelanggan, dengan fokus pada Allo Bank - bagian dari grup konglomerat CT Corp. Selain faktor-faktor tersebut, studi ini dilengkapi dengan tiga variable untuk memberikan studi komprehensif, yaitu Theory of Planned Behavior, Technology Acceptance Model, dan The Unified Theory of Acceptance and Use of Technology.Penelitian ini mengumpulkan data dari sampel 262 responden yang sudah menjadi pengguna Allo Bank. Data yang dikumpulkan meliputi informasi tentang 12 variabel laten. Teknik pemodelan SmartPLS digunakan untuk menganalisis data, memberikan alat yang efektif untuk mengevaluasi hubungan antara variabel dan menghasilkan wawasan tentang adopsi produk perbankan digital. Temuan penelitian ini menunjukkan bahwa semua hipotesis berpengaruh secara signifikan. Wawasan yang diperoleh dari penelitian ini dapat menginformasikan pengembangan inisiatif pemasaran yang ditargetkan, sehingga meningkatkan adopsi layanan perbankan digital dan berkontribusi pada pertumbuhan ekonomi digital. Studi ini adalah yang pertama kali mengeksplorasi dampak manfaat dari grup konglomerat serta pengaruh pemasaran media sosial terhadap adopsi bank digital di Indonesia dan mengintegrasi variable Theory of Planned Behavior, Technology Acceptance Model, dan Unified Theory of Acceptance and Use of Technology

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The adoption of digital banking has seen an increase in Indonesia, emphasizing the need to identify the variables that influence customers' behavioral intention to use digital banking products. This paper investigates the impact of digital bank marketing on social media, which has become a crucial platform for customer engagement. Furthermore, the research analyzes the influence of conglomerate group benefits on customer adoption, focusing on Allo Bank - a part of CT Corp conglomerate group. In addition to these factors, the study applies three established theories, namely the Theory of Planned Behavior, Technology Acceptance Model, and the Unified Theory of Acceptance and Use of Technology, to gain a comprehensive understanding of customers' adoption of digital banking in Indonesia. This study gathered data from a sample of 262 respondents who were existing users of Allo Bank. The data collected included information on 12 latent variables. The SmartPLS modelling technique was employed to analyze the data, providing an effective tool for evaluating the relationships between the variables and generating insights into the adoption of digital banking products. This study's findings have a signficant influence on each hypthesis. The insights gained from this research can inform the development of targeted marketing initiatives, thus enhancing the adoption of digital banking services and contributing to the growth of the digital economy. This study is the first to explore the impact of conglomerate group benefits on customer adoption and desire to use digital banking products and the influence of social media marketing on the adoption of digital banks in Indonesia while integratis the variables of Theory of Planned Behavior, Technology Acceptance Model, and Unified Theory of Acceptance and Use of Technology."

"Saat ini, perkembangan teknologi telah menciptakan cara baru bagi perusahaan untuk berinteraksi dan terus-menerus melibatkan konsumennya. Pemasaran Media Sosial adalah salah satu bentuk Pemasaran Digital di mana perusahaan dapat menerapkan dan melibatkan konsumennya melalui pendekatan yang didorong oleh perusahaan. Mengingat hal ini, masih ada kekurangan penelitian untuk meneliti peran yang dimainkan Media Sosial dalam membangkitkan tanggapan konsumen tertentu khususnya niat pilihan merek dalam Industri Smartphone. Oleh karena itu, penelitian ini bertujuan untuk memberikan wawasan lebih lanjut dan pengembangan konteks umum tentang bagaimana Pemasaran Media Sosial (Twitter, Facebook, Instagram, Youtube) dapat mempengaruhi niat pilihan merek seseorang yang dimediasi oleh tingkat nilai konsumen dalam merek atau Ekuitas Merek Samsung dan Apple pengguna karena mereka adalah merek serupa yang menjual smartphone dengan harga yang relatif premium dibandingkan dengan para pesaingnya. Untuk melakukannya, model penelitian dirancang dari kombinasi dua jurnal di mana dimensi tambahan ekuitas merek dimasukkan dalam penelitian dan minat spesifik dari variabel laten Loyalitas Merek (Bentuk Respons Konsumen) diperiksa dan hasilnya yaitu Niat Pilihan Merek. Penelitian ini mengumpulkan 160 responden untuk masing-masing merek Samsung dan Apple, dimana penulis hanya bertujuan untuk memberikan gambaran umum apakah model tersebut dapat diterapkan pada konteks tersebut dan setiap merek secara individual. Oleh karena itu, setelah mengolah data melalui pendekatan Model Persamaan Struktural menggunakan SmartPLS penulis telah menemukan bahwa untuk kedua merek ada dampak positif yang signifikan dari Upaya Pemasaran Media Sosial dalam membangkitkan loyalitas merek dan niat pilihan merek hasilnya; dengan efek tidak langsung yang lebih tinggi ketika mempertimbangkan peran Ekuitas Merek terhadap Loyalitas Merek

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Nowadays, developments in technology has created new ways for firms to interact and constantly engage its consumers. Social Media Marketing are notably one of the forms of Digital Marketing to which firms may implement and engage its consumers through a firm driven approach. In light of this, there is still a lack of research to examine the role that Social Media plays in evoking certain consumer responses specifically brand choice intention within the Smartphone Industry. Therefore, this study aims to provide further insight and general context development into how Social Media Marketing (Twitter, Facebook, Instagram, Youtube) may affect ones brand choice intention mediated by the level of consumer value in the brand or Brand Equity of Samsung and Apple users as they are notably similar brands which sell smartphones at a relatively premium price compared to its rivals. To do so, a research model was devised from the combination of two journals wherein ad additional dimension of brand equity is incorporated in the study and that specific interest of the latent variable Brand Loyalty(Form of Consumer Response) is examined and its outcome that is Brand Choice Intention. This research compiled 160 respondents for each brands Samsung and Apple, wherein the writer had simply aimed to provide a general overview of whether the model may be applied to such context and each brand individually. Hence, having processed the data through a Structural Equation Model approach using SmartPLS the writer had found that for both brands there is a significant positive impact of Social Media Marketing Efforts on evoking ones brand loyalty and its outcome brand choice intention; with a higher indirect effect when considering the role Brand Equity has on Brand Loyalty.

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"ABSTRAKCGV Cinemas Indonesia merupakan merek yang bergerak di industri jasa pertunjukkan film yang sebelumnya dikenal sebagai BlitzMegaplex. Penelitian ini menjelaskan pengaruh social media marketing efforts terhadap ekuitas merek dengan melakukan studi pada khalayak media sosial CGV Cinemas Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan survei dengan penyebaran kuesioner secara online yang berdasarkan teknik convenience sampling terhadap 100 orang sampel. Analisis regresi linier memperlihatkan bahwa social media marketing efforts dapat memprediksi ekuitas merek secara signifikan. Dimensi yang berpengaruh secara signifikan terhadap ekuitas merek adalah trendiness dan customization. Sementara, dimensi entertainment, interaction dan word of mouth disisihkan karena terbukti tidak berpengaruh secara signifikan.

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ABSTRACTCGV Cinemas Indonesia, formerly known as BlitzMegaplex, is a brand that rsquo s involved in the exhibition or cinema business. This research focuses on finding the influence of social media marketing efforts on brand equity within the social media target audience of CGV Cinemas Indonesia. This quantitative research uses survey by distributing online questionnaire to 100 samples using convenience sampling technique. A linear regression analysis shows that social media marketing efforts can predict brand equity significantly. There are two dimensions that have significant impact on brand equity which are trendiness and customization. Entertainment, interaction and word of mouth are excluded, as the three dimensions are proven to not having significant impact on brand equity."

"Seiring dengan meningkatnya tantangan dalam pembentukan consumer brand engagement melalui media sosial, penggunaan media sosial Instagram untuk mencari konten dan informasi terkait suatu merek terus meningkat di Indonesia. Hal ini menjadi jendela peluang bagi bisnis yang dianggap sebagai gaya hidup untuk memanfaatkan pemasaran media sosial sebagai alat untuk mengembangkan consumer engagement dan brand knowledge. Penelitian kuantitatif ini ditujukan untuk menganalisis pengaruh pemasaran media sosial terhadap consumer-brand engagement, dan menganalisa lebih lanjut mengenai pengaruh consumer-brand engagement terhadap brand knowledge yaitu brand awareness dan brand image pada merek Skincare di Indonesia. Sebanyak 304 responden yang merupakan pengguna Instagram dan pelanggan Scarlett dikumpulkan menggunakan purposive sampling method, dan dianalisis menggunakan Partial Least Squares – Structural Equation Modelling (PLS-SEM). Hasil penelitian ini mengungkapkan bahwa elemen electronic word of mouth, trendiness, dan entertainment di dalam pemasaran media sosial Scarlett merupakan kunci utama untuk mempengaruhi consumer brand engagement, dimana consumer brand engagement juga mempengaruhi brand knowledge.

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Along with the increasing challenge of forming consumer brand engagement through social media, the use of Instagram as a social media to seek brand-related contents and information has been increasing in Indonesia. This becomes a window of opportunity for businesses that are perceived as a lifestyle to utilize social media marketing as a tool to develop consumer engagement and brand knowledge. This quantitative study is aimed to analyse the effectiveness of social media marketing elements on consumer brand engagement, and further analyse the effectiveness of consumer brand engagement on brand knowledge in the context of Skincare brands in Indonesia. A total of 304 respondents are gathered who are Instagram users and Scarlett customers using a purposive sampling method, which is then further analysed with Partial Least Squares – Structural Equation Modelling (PLS-SEM). The result reveals that electronic word of mouth, trendiness, and entertainment element in Scarlett’s social media marketing are the key predictors influencing the consumer brand engagement, in return enhancing the brand knowledge."

"Selama beberapa tahun terakhir, Populartitas K-Pop semakin menanjak, dari yang dulu hanya merupakan sebuah subkultur di Internet, sekarang telah menjadi sensasi global. Menanjaknya popularitas K-Pop itu dikarenakan strategi marketing mereka yang secara efektif dapat memperbesar jumlah penggemarnya dan mempengaruhi sikap pembelian para penggemar. Maka dari itu penelitian ini dilakukan untuk menganalisis pengaruh social media marketing dan content marketing terhadap berkembangnya perilaku impulsive buying di kalangan fans K-Pop dengan menggunakan brand loyalty dan celebrity worship sebagai variabel mediasinya. Penelitian ini menggunakan non-probability sampling dan menggunakan 324 responden agar peneliti dapat mendapatkan data yang valid dan terpercaya mengenai perilaku pembelian impulsif dan apa yang mempengaruhinya. Data yang terkumpul kemudian dianalisis menggunakan PLS-SEM dimana hasil dari analisa tersebut dapat disimpulkan bahwa social media marketing dan content marketing tidak memiliki pengaruh langsung yang signifikan terhadap impulsive buying. Namun, content marketing dapat mempengaruhi perilaku pembelian impulsif melalui variabel mediasi brand loyalty. Maka dari itu, hal utama yang mempengaruhi impulse buying adalah adanya rasa kesetiaan kepada suatu brand yang dimana perilaku tersebut dipengaruhi oleh strategi content marketing.

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For the last few years, K-Pop have been growing in popularity, from once being only a subculture within the Internet, now have become a global sensation. This growth in popularity is attributed to the extensive marketing operation that these K-Pop production companies have done and in response not only that their fanbase are getting bigger but also influencing their purchasing behavior. This research is conducted to analyze the effect of social media marketing and content marketing towards its effect for the development of impulse buying among K-Pop fanbase with the use of brand loyalty and celebrity worship as its mediating variable. This research manages to get 324 respondents by the use of non-probability sampling, in order to get a reliable and valid data regarding impulse buying behavior and what affects it. The data collected then analyze using PLS-SEM where it is concluded that both social media marketing and content marketing does not have a significant direct effect towards impulse buying. However, content marketing does affect impulse buying behavior through the mediating variable of brand loyalty. Therefore, impulse buying is mainly affected by brand loyalty which in itself is influenced by marketer’s content marketing effort."

"Many business industries are experiencing a downfall due to COVID-19 pandemic that has hit the whole world since early 2020. Destination and travel industries that rely on offline interaction not able to do their daily businesses. The development of social media to execute marketing activities, one of which using TikTok as one of the rising social media, The Ministry of Tourism and Creative Economy of Indonesia make @Indonesia.Travel’s account on TikTok as a promotion channel in digital platform. This research is aimed to analyze the mediation effect of social identification, perceived value, and satisfaction towards @indonesia.travel’s social media marketing activities, which further influenced continuance intention, participation intention, and purchase intention of the audience. Online questionnaires were spread and collected 231 respondent data which analyzed using PLS-SEM. The results of this research supported the positive and direct influence between @indonesia.travel’s social media marketing activities towards social identification, perceived value, and satisfactions. Lastly, social media marketing activities of @indonesia.travel generate positive influence to three types of audiences intention including continuance intention, participation intention, and purchase intention.

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Many business industries are experiencing a downfall due to COVID-19 pandemic that has hit the whole world since early 2020. Destination and travel industries that rely on offline interaction not able to do their daily businesses. The development of social media to execute marketing activities, one of which using TikTok as one of the rising social media, The Ministry of Tourism and Creative Economy of Indonesia make @Indonesia.Travel’s account on TikTok as a promotion channel in digital platform. This research is aimed to analyze the mediation effect of social identification, perceived value, and satisfaction towards @indonesia.travel’s social media marketing activities, which further influenced continuance intention, participation intention, and purchase intention of the audience. Online questionnaires were spread and collected 231 respondent data which analyzed using PLS-SEM. The results of this research supported the positive and direct influence between @indonesia.travel’s social media marketing activities towards social identification, perceived value, and satisfactions. Lastly, social media marketing activities of @indonesia.travel generate positive influence to three types of audiences intention including continuance intention, participation intention, and purchase intention. "

"Penelitian ini bertujuan untuk menganalisis pengaruh aktivitas pemasaran media sosial terhadap kepuasan konsumen, intensi berperilaku dan komunikasi mulut ke mulut (WOM) pada konsumen Starbucks Coffee di Jakarta. Penelitian ini menggunakan pendekatan kuantitatif. Kuesioner penelitian disebarkan secara online kepada 100 responden yang merupakan konsumen Starbucks Coffee berusia 18-34 tahun, pernah mengunjungi kedai dan mengonsumsi produk Starbucks Coffee di Jakarta minimal sekali dalam enam bulan terakhir dan menjadi pengikut dari Instagram/Twitter Starbucks Indonesia. Teknik analisis yang digunakan adalah regresi linier sederhana dan uji hipotesis (z) dengan menggunakan SPSS 26. Hasil penelitian menunjukkan bahwa terdapat pengaruh kuat antara aktivitas pemasaran media sosial terhadap intensi berperilaku dan komunikasi mulut ke mulut (WOM) serta kepuasan konsumen terhadap intensi berperilaku dan komunikasi mulut ke mulut (WOM). Namun terdapat pengaruh sangat kuat antara aktivitas pemasaran media sosial terhadap kepuasan konsumen dan intensi berperilaku terhadap komunikasi mulut ke mulut (WOM).

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This study aims to analyze the effect of social media marketing activities towards consumer satisfaction, behavior intention and word-of-mouth (WOM) on Starbucks Coffee’s consumers in Jakarta. This study uses a quantitative approach. The research questionnaires were distributed online to 100 respondents who were Starbucks Coffee’s consumers aged 18-34 years, had visited the shop and consumed Starbucks Coffee products in Jakarta at least once in the past six months and became a follower of Starbucks Indonesia Instagram/Twitter. The analysis technique used is simple linear analysis and hypothesis testing (z) using SPSS 26. The results show that there are strong influences between social media marketing activities towards behavior intention and word-of mouth (WOM) and consumer satisfaction towards behavior intention and wordof-mouth (WOM). However, there are very strong influences between social media marketing activities towards consumer satisfaction and behavior intention towards wordof-mouth (WOM)."

"Penelitian ini memiliki tujuan untuk menganalisis pengaruh aktivitas pemasaran media sosial terhadap ekuitas merek dan respons pelanggan gen z pada Instagram Bittersweet by Najla pada masa pandemi COVID-19. Peneliti menggunakan variabel aktivitas pemasaran media sosial sebagai variabel independen, dan variabel ekuitas merek serta respons pelanggan sebagai variabel dependen. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data berupa survei. Jumlah sampel dari penelitian ini sebanyak 200 orang yang berusia 17 sampai 25 tahun yang menggunakan Instagram, mengikuti akun Instagram Bittersweet by Najla, dan pernah membeli dessert box Bittersweet by Najla. Data penelitian dianalisis menggunakan analisis statistik deskriptif dan statistik inferensial yang meliputi analisis regresi linier sederhana dan uji sobel. Hasil penelitian menunjukkan bahwa aktivitas pemasaran media sosial memiliki pengaruh yang positif dan signifikan terhadap ekuitas merek dan respons pelanggan

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This study aims to analyze the effect of social media marketing activities on brand equity and gen z customer response on Bittersweet by Najla’s Instagram during the COVID-19 pandemic. Researcher used social media marketing activity variable as an independent variable, and brand equity and customer responses variable as a dependent variables. This study uses a quantitative approach with data collection techniques in the form of surveys. The number of samples from this study were 200 people aged 17 to 25 who used Instagram, followed the Bittersweet by Najla’s Instagram account, and had bought the Bittersweet by Najla’s dessert box. The research data were analyzed using descriptive statistics analysis and inferential statistics which included simple linear regression analysis and sobel test. The results showed that social media marketing activities had a positive and significant effect on brand equity and customer response"