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Raihan Sadila
"Consolidate Global Service is a financial advisory company that operates in Australia. This report will discuss how fraudulent activities conducted by executive management are exposed. Investigator gas identified several red flag symptoms and methodology to further investigate this case

Consolidated Global Service adalah perusahaan yang bergerak dalam bidang keuangan di Australia. Laporan ini akan membahas bagaimana penipuan dan kecurangan oleh manajemen eksekutif perusahaan dapat diungkap. Investigator telah mengidentifikasi indikasi dan metodologi untuk mendalami kasus tersebut."
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
MK-pdf
UI - Makalah dan Kertas Kerja  Universitas Indonesia Library
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Riznaldi Akbar
"This study examines the validity of governmental supports and policies; and financing for entrepreneurs in the context of global entrepreneurial activities. Our studies are based on the rich datasets of the Global Entrepreneurship Monitor (GEM) database covering 108 countries from 2001 to 2014. In this study, we examine whether countries with more favorable policies and supports towards entrepreneurship and availability of financing for entrepreneurs would result in the higher country’s entrepreneurial activities. We use total early-stage entrepreneurial activity (TEA), a percentage of 18 - 64 year old population who are either a nascent entrepreneur or an owner manager of a new business, as our dependent variable to represent country’s entrepreneurial activities. There are two main explanatory variables used in the study: governmental supports and financing for entrepreneurs. The governmental supports represents the extent to which public policies support entrepreneurship as a relevant economic issue, while financing for entrepreneurs indicates the availability of financial resources for small and medium enterprises (SMEs) including grants and subsidies. We also include three control variables of basic school entrepreneurial education and training; physical and services infrastructure; and cultural and social norms to test the significance of these factors to the country’s entrepreneurial activities. This study adopts panel regression model augmented with control variables. Our results suggest that there is no evident that government supports and financing for entrepreneurs have significant contribution for country’s entrepreneurial activities. It could be explained that entrepreneurial activities are more flourished in a country that has not set entrepreneurship as relevant economic issues as it might be the case for many emerging countries. The availability of formal financial resources also has a negative contribution to country’s entrepreneurial activities. It could be interpreted that in some countries many new start-ups and entrepreneurs seem to have a greater reliance to informal financing of 4Fs (Founders, Family, Friends and Foolhardy investors) instead of formal channels such as government grant and subsidies, venture capital or strategic partners. We also found that only social and cultural norm values which encourage actions leading to new business and entrepreneurships have a significant contribution in stimulating country’s entrepreneurship activities. However, there is no evident that psychical and services infrastructure; and entrepreneurial education and training at basic school is significantly affecting entrepreneurships in a country."
Buiness School Universitas Pelita Harapan,
338 DEREMA 11:1 (2016)
Artikel Jurnal  Universitas Indonesia Library
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Ng, Eng Juan
Singapore : Talisman , 2001
657.3 NGE c
Buku Teks SO  Universitas Indonesia Library
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Siti Arina Safarina
"[ABSTRAK
Industri perawatan pesawat terbang sedang berada pada momentum yang
sangat penting untuk digarap. Prospek dan peluang bisnis industri ini terbuka lebar,
contohnya dengan akan diberlakukannya ASEAN open sky. Namun, hal ini juga
memberikan indikasi bahwa persaingan antara AMO akan semakin tajam dan headto-
head diantara AMO lintas negara bahkan regional. Untuk menangkap peluang
tersebut, AMO harus mampu memahami kustomernya dan memberikan pelayanan
berkualitas berdasarkan pemahaman tersebut. Perhatian manajemen AMO terhadap
Perceived Value dan Service Quality diperlukan, mulai dari penawaran kepada
kustomer hingga proses evaluasi oleh kustomer.
Penelitian ini berusaha untuk mengidentifikasiperceived value dan indikatorindikator
service quality yang ditawarkan oleh AMO kepada pemegang keputusan
hingga ke perwakilan dari kustomer yang merasakan langsung pelayanan yang
diberikan. Dari penelitian terhadap service quality tersebut, teridentifikasi gap lain
yang perlu ditambahkan di dalam model service quality klasik. Gap tersebut adalah
bahwa pada industri B2B, kemungkinan besar akan terjadi kesenjangan di dalam
organisasi konsumen tersebut, yakni antara pengambil keputusan dengan yang
langsung merasakan proses ataupun hasil dari pelayanan jasa tersebut.
Proses untuk mengidentifikasi indikator-indikator apa yang dianggap penting
oleh kustomer cukup sulit. Sebagai bahan masukan untuk perancangan awal sistem
service quality bagi AMO, penelitian ini berusaha menginvestigasi indiktor-indikator
yang memiliki kemungkinan dampak yang signifikan terhadap terjadinya gap pada
layanan jasa yang diberikan dan relasinya dengan tingkat kepentingan dimensidimensi
service quality.
Satu set kuesioner disusun untuk membentuk manajemen pelayanan kualitas
yang solid di dalam tubuh AMO. Kuesioner tersebut terdiri dari:
 Kuesioner untuk mengidentifikasi kesenjangan yang terjadi diantara
organisasi pembeli. Sekaligus, kuesioner untuk mengidentifikasi
kesenjangan antara ekspektasi konsumen dengan persepsinya.
 Kuesioner untuk mengidentifikasi kesenjangan antara persepsi
manajemen AMO terhadap ekspektasi konsumen dibandingkan
dengan apa ekspektasi kustomer sebenarnya.
 Kuesioner untuk mengidentifikasi penyebab terjadinya perbedaan
persepsi antara manajemen AMO dengan ekspektasi kosumen. Kuesioner untuk mengidentifikasi apakah ada formalitas standard
pelayanan yang disusun oleh manajemen AMO.
 Kuesioner untuk mengidentifikasi formalitas standard pelayanan
dijalankan oleh seluruh karyawan dalam organisasi AMO.
 Kuesioner untuk mengidentifikasi apakah terjadi kesenjangan antara
pelayanan yang diberikan dengan janji yang dikomunikasikan.
 Kuesioner penunjang lain yang telah disusun oleh peneliti
sebelumnya, yakni, untuk mengidentifikasi gap yang terjadi pada
front-liner, contohnya gap pada employee empowerment.
Relationship quality sama pentingnya dengan service quality dalam
memberikan dampak terhadap kepuasan konsumen pada industri yang membutuhkan
trust. Kuesioner yang dirancang oleh Durvasula et.al dapat dimanfaatkan untuk
melengkapi program peningkatan kepuasan konsumen.

ABSTRACT
Aircraft maintenance industry is on the truth of moment to grap. Business
prospects and opportunities of this industry is now widely opened, for example,
ASEAN open sky policy which would be enacted this year. However, it also
indicates that the competition among the AMO?s will be sharper and AMO?s might
be faced head-to-head across country and regional. In order to capture these
opportunities, AMO should understand the customers and be able to provide quality
services consistently with their wants and needs. AMO management must be paid
attention to service quality demanden by them, from the offering process to them
until the evaluation process by them.
This aim of this study is to identify perceived quality and the indicators of
service quality offered by AMO. These indicators are identified from the decision
maker to the customer?s representatives of who directly evaluated the services
provided. This study identified an additional gap to the classical model of service
quality. There is a gap in B2B organization, which is between the decision makers
and who directly evaluated the processes/results of theservices.
Process for identifying indicators importantly considered by customers is
quite difficult. In order to designed the tools for management of service quality (a
aset of questionnaires), this study investigates the factors that significantly impacted
on service qulity and its dimension. In order to form an integrated management of
service quality of AMO, a set of questionnaires are developed, consisted of:
 Questionnaire to identify gaps in the buyer organization, among
team of decision makers, or between the decision maker and the
customer?s representatives who directly evaluated the services
provided.
 Questionnaire to identify the gaps between consumer expectations
and consumer perceptions.
 Questionnaire to identify gaps between management perceptions
against consumer expectations, if compared to what customers
expected.
 Questionnaire to identify the causes of perception differences
between management and consumer expectations.
 Questionnaire to identify if there are formalizatons of service
standards prepared by AMO management Questionnaire to identify if the service standards /procedures are
executed by employees in AMO organization.
 Questionnaire to identify the gaps between the service delivery and
the promises that has been communicated by AMO.
 Other supporting questionnaires that had been developed by
previous researchers, to identify the gaps that occurs in the frontliner,
for example is the gap of employee empowerment.
In industry requiring trustworthiness, relationship quality is the same
important as service quality for customer satisfaction. Questionnaire of relationship
quality that developed by Durvasula et.al. can be utilized as well to improve
customer satisfaction, Aircraft maintenance industry is on the truth of moment to grap. Business
prospects and opportunities of this industry is now widely opened, for example,
ASEAN open sky policy which would be enacted this year. However, it also
indicates that the competition among the AMO’s will be sharper and AMO’s might
be faced head-to-head across country and regional. In order to capture these
opportunities, AMO should understand the customers and be able to provide quality
services consistently with their wants and needs. AMO management must be paid
attention to service quality demanden by them, from the offering process to them
until the evaluation process by them.
This aim of this study is to identify perceived quality and the indicators of
service quality offered by AMO. These indicators are identified from the decision
maker to the customer’s representatives of who directly evaluated the services
provided. This study identified an additional gap to the classical model of service
quality. There is a gap in B2B organization, which is between the decision makers
and who directly evaluated the processes/results of theservices.
Process for identifying indicators importantly considered by customers is
quite difficult. In order to designed the tools for management of service quality (a
aset of questionnaires), this study investigates the factors that significantly impacted
on service qulity and its dimension. In order to form an integrated management of
service quality of AMO, a set of questionnaires are developed, consisted of:
 Questionnaire to identify gaps in the buyer organization, among
team of decision makers, or between the decision maker and the
customer’s representatives who directly evaluated the services
provided.
 Questionnaire to identify the gaps between consumer expectations
and consumer perceptions.
 Questionnaire to identify gaps between management perceptions
against consumer expectations, if compared to what customers
expected.
 Questionnaire to identify the causes of perception differences
between management and consumer expectations.
 Questionnaire to identify if there are formalizatons of service
standards prepared by AMO management Questionnaire to identify if the service standards /procedures are
executed by employees in AMO organization.
 Questionnaire to identify the gaps between the service delivery and
the promises that has been communicated by AMO.
 Other supporting questionnaires that had been developed by
previous researchers, to identify the gaps that occurs in the frontliner,
for example is the gap of employee empowerment.
In industry requiring trustworthiness, relationship quality is the same
important as service quality for customer satisfaction. Questionnaire of relationship
quality that developed by Durvasula et.al. can be utilized as well to improve
customer satisfaction]"
2015
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Belcher, Finley E.
Homewood: Illinois Richard D. Irwin , 1983
657.3 BEL b
Buku Teks SO  Universitas Indonesia Library
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Windu Asih Dewayani
"Organisasi tidak akan ada tanpa komunikasi. Komunikasi yang efektif dapat dilakukan bila terdapat keterbukaan dan kepercayaan antara karyawan dan perusahaan. Hal ini bisa terjadi bila komunikasi dilakukan dengan 2 arah dari perusahaan ke karyawan dan sebaliknya. Apabila kepada karyawan diberikan informasi yang memang dibutuhkan oleh mereka, mereka akan bersemangat melaksanakan pekerjaannya, bahkan lebih jauh lagi mereka bersedia berkorban untuk perusahaan, mereka akan terus berusaha untuk mencapai tujuan yang telah ditetapkan perusahaan. Program komunikasi internal yang baik akan membuat karyawan memahami strategi dan visi perusahaan sehingga tujuan perusahaan dapat tercapai.
PT. PGI sebagai perusahaan lokal yang telah berdiri selama 20 tahun dan bergerak di bidang usaha ritel restoran kurang menyadari hal ini. Kondisi perusahaan yang tidak terlalu bagus dimuali sejak tahun 2003 membuat perusahaan mengalami kerugian. Salah satu strategi yang dijalankan yaitu efisiensi. Kondisi dan strategi ini tidak dikomunikasikan ke karyawan namun karyawan merasakan dampaknya sehingga ketidakpuasan karyawan terjadi terutama dalam hal kompensasi dan komunikasi. Hal ini menyebabkan tingginya turn over karyawan dan target-target perusahaan tidak tercapai. Perbaikan dalam hal kompensasi sulit untuk dilakukan karena kondisi perusahaan yang tidak memungkinkan sehingga memperbaiki program internal komunikasi menjadi jawaban dari permasalahan yang ada."
Depok: Universitas Indonesia, 2005
T18540
UI - Tesis Membership  Universitas Indonesia Library
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Sri Indrawati
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1980
S16465
UI - Skripsi Membership  Universitas Indonesia Library
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Vira, Raghu
Nagpur: Secretary The International Academy of Indian Culture, 1950
R 491.232 VIR c
Buku Referensi  Universitas Indonesia Library
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Ryan Triwardhana
"ABSTRAK<>br>
Kesuksesan suatu perusahaan penyedia jasa konsultasi dapat terhitung dari jumlah proyek konsultasi yang dapat terselesaikan tepat waktu, sesuai anggaran dan dengan kualitas yang diharapkan. Akan tetapi baik kapabilitas dan keahlian yang dimiliki oleh personil setiap perusahaan konsultan berbeda-beda, terdapat proses penyampaian yang terstandar dan ada juga yang masih bergantung ke individu tertentu.Untuk itu dibutuhkan suatu prosedur untuk menstandarkan proses yang menjadi ciri khas perusahaan konsultasi, prosedur ini juga dibutuhkan agar proses penyediaan konsultasi yang disampaikan tidak bergantung sepenuhnya pada suatu individu tertentu.Penelitian ini bertujuan untuk merancang prosedur yang bertujuan meningkatkan kapabilitas penyampaian jasa konsultasi pada perusahaan pemberi jasa konsultasi yaitu PT Equine Global. Untuk keperluan penelitian ini, prosedur yang disusun akan mencakup proses service delivery IT Service Management, yang menjadi portofolio jasa konsultasi yang diandalkan oleh PT Equine Global.Hasil yang diberikan dari penelitian ini adalah sebuah rancangan prosedur terstandar untuk menyampaikan jasa layanan konsultasi kepada klien PT Equine Global. PT Equine Global membutuhkan prosedur ini untuk meningkatkan kualitas dan kapabilitas mereka selaku perusahaan penyedia jasa konsultasi.Untuk mendapatkan sebuah rancangan prosedur yang mencerminkan ciri khas dari PT Equine Global, beserta penyampaian jasa konsultasi ITSM sesuai best practice yang diacu ITIL V3 . Penulis mengambil sudut pandang para ahli ITSM, tim service delivery dan manajemen PT Equine Global untuk mendapatkan ciri khas yang ingin terdapat dalam prosedur yang disusun ini.Hasil ini diharapkan dapat memperbaiki permasalahan kapabilitas yang dialami oleh salah satu unit bisnis PT
Equine Global, yaitu Equine Advisory Services dan menjadi acuan untuk penyusunan prosedur unit bisnis dan layanan lainnya yang diberikan kedepannya nanti.

ABSTRACT<>br>
The success of a consultancy company can be measured on the number of consultancy project which are delivered on time, on budget and based on expected quality. However, both the capability and skills owned by personnel on every consultancy company different from each other, some have standardized procedures to guide them in delivering services to clients, while some still rely on leadership skills owned by certain individuals.For that, procedures as a media to standardize the Business Process is required to deliver service which possess the uniqueness of the consultancy companies. This procedures are also required so that the consultancy services dose not fully depend on certain individuals.This research aim to devise procedures which are used to increase the capability of service delivery on one of consultancy company in Indonesia which is PT Equine Global. For this research purpose, the procedures devised will only cover IT Service management service delivery which becomes a top consultancy service portfolio owned by PT Equine Global.The result of this research will be a standardized procedure which required to deliver consultancy services to the clients of PT Equine Global, since PT Equine Global will require this procedures to increase both of their quality and capability as a consultancy services company.In order to obtain procedures which reflect the identity and uniqueness of PT Equine Global and the delivery of ITSM consultancy services based on ITIL V3. The writer capture the viewpoint and opinion of ITSM experts, service delivery team and management of PT Equine Global to acquire the uniqueness which want to be included within procedures being devised.The result of this research hopefully could improve both the capability and quality being delivered by Equine Advisory Service as one of PT Equine Global Business unit which have capability issue back in 2015. Later the devised procedure hopefully can become references for other PT Equine Global Business units which require procedures to standardize their services."
2017
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
cover
Ryan Triwardhana
"ABSTRAK
Kesuksesan suatu perusahaan penyedia jasa konsultasi dapat terhitung dari jumlah proyek konsultasi yang dapat terselesaikan tepat waktu, sesuai anggaran dan dengan kualitas yang diharapkan. Akan tetapi baik kapabilitas dan keahlian yang dimiliki oleh personil setiap perusahaan konsultan berbeda-beda, terdapat proses penyampaian yang terstandar dan ada juga yang masih bergantung ke individu tertentu.Untuk itu dibutuhkan suatu prosedur untuk menstandarkan proses yang menjadi ciri khas perusahaan konsultasi, prosedur ini juga dibutuhkan agar proses penyediaan konsultasi yang disampaikan tidak bergantung sepenuhnya pada suatu individu tertentu.Penelitian ini bertujuan untuk merancang prosedur yang bertujuan meningkatkan kapabilitas penyampaian jasa konsultasi pada perusahaan pemberi jasa konsultasi yaitu PT Equine Global. Untuk keperluan penelitian ini, prosedur yang disusun akan mencakup proses service delivery IT Service Management, yang menjadi portofolio jasa konsultasi yang diandalkan oleh PT Equine Global. Hasil yang diberikan dari penelitian ini adalah sebuah rancangan prosedur terstandar untuk menyampaikan jasa layanan konsultasi kepada klien PT Equine Global. PT Equine Global membutuhkan prosedur ini untuk meningkatkan kualitas dan kapabilitas mereka selaku perusahaan penyedia jasa konsultasi. Untuk mendapatkan sebuah rancangan prosedur yang mencerminkan ciri khas dari PT Equine Global, beserta penyampaian jasa konsultasi ITSM sesuai best practice yang diacu ITIL V3. Penulis mengambil sudut pandang para ahli ITSM, tim service delivery dan manajemen PT Equine Global untuk mendapatkan ciri khas yang ingin terdapat dalam prosedur yang disusun ini.Hasil ini diharapkan dapat memperbaiki permasalahan kapabilitas yang dialami oleh salah satu unit bisnis PT Equine Global, yaitu Equine Advisory Services dan menjadi acuan untuk penyusunan prosedur unit bisnis dan layanan lainnya yang diberikan kedepannya nanti.

ABSTRACT
The success of a consultancy company can be measured on the number of consultancy project which are delivered on time, on budget and based on expected quality. However, both the capability and skills owned by personnel on every consultancy company different from each other, some have standardized procedures to guide them in delivering services to clients, while some still rely on leadership skills owned by certain individuals.For that, procedures as a media to standardize the Business Process is required to deliver service which possess the uniqueness of the consultancy companies. This procedures are also required so that the consultancy services dose not fully depend on certain individuals.This research aim to devise procedures which are used to increase the capability of service delivery on one of consultancy company in Indonesia which is PT Equine Global. For this research purpose, the procedures devised will only cover IT Service management service delivery which becomes a top consultancy service portfolio owned by PT Equine Global.The result of this research will be a standardized procedure which required to deliver consultancy services to the clients of PT Equine Global, since PT Equine Global will require this procedures to increase both of their quality and capability as a consultancy services company.In order to obtain procedures which reflect the identity and uniqueness of PT Equine Global and the delivery of ITSM consultancy services based on ITIL V3. The writer capture the viewpoint and opinion of ITSM experts, service delivery team and management of PT Equine Global to acquire the uniqueness which want to be included within procedures being devised.The result of this research hopefully could improve both the capability and quality being delivered by Equine Advisory Service as one of PT Equine Global Business unit which have capability issue back in 2015. Later the devised procedure hopefully can become references for other PT Equine Global Business units which require procedures to standardize their services."
Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2017
TA-Pdf
UI - Tugas Akhir  Universitas Indonesia Library
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