Hasil Pencarian  ::  Simpan CSV :: Kembali

"Perkembangan teknologi informasi yang sangat cepat membawa perkembangan jaman menjadi serba digital. Pesatnya teknologi informasi, membawa suatu institusi atau organisasi memanfaatkan suatu teknologi informasi yang tidak dapat dipisahkan dari layanan proses bisnis untuk meningkatkan efisiensi dan efektivitas dalam menjalankan aktivitas dan mencapai tujuan bisnisnya. Dalam menggunakan layanan teknologi informasi ini tidak terlepas dari kelemahan dan permasalahan seperti terjadinya insiden yang yang dapat mengakibatkan buruknya layanan teknologi informasi dan dapat mengancam keberlangsungan bisnis suatu organisasi. Untuk meminimalisir ancaman availability layanan bisnis yang didukung oleh teknologi informasi, pengelolaan layanan teknologi informasi yang baik menjadi hal yang penting untuk dipertimbangkan agar menghasilkan kualitas layanan yang baik. Satuan Kerja XYZ merupakan satuan kerja yang bertugas untuk mengelola TI di Institusi X yang bergerak di bidang keuangan dan perbankan yang memiliki tim pengelolaan insiden dalam menjaga kualitas layanan TI nya. Dalam operasionalnya Satuan Kerja XYZ memiliki berbagai insiden yang berdampak besar pada ketersediaan layanan sistem pembayaran yang disediakannya untuk pihak internal dan eksternal. Sejauh ini belum diketahui apakah tim pengelolaan insiden di Satuan Kerja XYZ sudah berjalan dengan baik serta apakah hal yang perlu dilakukan seharusnya sudah diimplementasikan oleh Satuan Kerja XYZ. Berdasarkan permasalahan tersebut, diperlukannya assessment terhadap Incident Management yang berjalan di Satuan Kerja XYZ. Oleh karena itu, kegiatan penelitian ini yaitu melakukan assessment Incident Management menggunakan OGC Self-Assessment Tools serta memberikan usulan perbaikan atas kekurangan yang didapatkan dari hasil assessment. Hasil penelitian menunjukkan bahwa hasil Assessment Incident Management menggunakan OGC Self-Assessment Tools di Satuan Kerja XYZ yaitu mencapai Level 3.

---

The development of information technology is very fast bringing the development of the era to become completely digital. The rapid development of information technology brings an institution or organization to use information technology that cannot be separated from business process services to increase efficiency and effectiveness in carrying out activities and achieving its business goals. In using information technology services, it is inseparable from weaknesses and problems such as incidents that can result in poor information technology services and can threaten the business continuity of an organization. To minimize the threat to the availability of business services that are supported by information technology, good management of information technology services is an important thing to consider in order to produce good service quality. The XYZ Work Unit is a work unit in charge of managing IT at Institution X which is engaged in finance and banking which has an incident management team to maintain the quality of its IT services. In its operations, the XYZ Work Unit had various incidents that had a major impact on the availability of the payment system services it provided to internal and external parties. So far, it is not known whether the incident management team at XYZ Work Unit is running well and whether the things that need to be done should have been implemented by XYZ Work Unit. Based on these problems, an assessment of Incident Management running in XYZ Work Unit is required. Therefore, this research activity is to conduct an Incident Management assessment using the OGC Self-Assessment Tools and provide suggestions for correcting the deficiencies that are obtained from the assessment results. The results showed that the results of the Incident Management Assessment using OGC Self-Assessment Tools in the XYZ Work Unit reached Level 3."

"Perkembangan teknologi informasi yang sangat cepat membawa perkembangan jaman menjadi serba digital. Pesatnya teknologi informasi, membawa suatu institusi atau organisasi memanfaatkan suatu teknologi informasi yang tidak dapat dipisahkan dari layanan proses bisnis untuk meningkatkan efisiensi dan efektivitas dalam menjalankan aktivitas dan mencapai tujuan bisnisnya. Dalam menggunakan layanan teknologi informasi ini tidak terlepas dari kelemahan dan permasalahan seperti terjadinya insiden yang yang dapat mengakibatkan buruknya layanan teknologi informasi dan dapat mengancam keberlangsungan bisnis suatu organisasi. Untuk meminimalisir ancaman availability layanan bisnis yang didukung oleh teknologi informasi, pengelolaan layanan teknologi informasi yang baik menjadi hal yang penting untuk dipertimbangkan agar menghasilkan kualitas layanan yang baik. Satuan Kerja XYZ merupakan satuan kerja yang bertugas untuk mengelola TI di Institusi X yang bergerak di bidang keuangan dan perbankan yang memiliki tim pengelolaan insiden dalam menjaga kualitas layanan TI nya. Dalam operasionalnya Satuan Kerja XYZ memiliki berbagai insiden yang berdampak besar pada ketersediaan layanan sistem pembayaran yang disediakannya untuk pihak internal dan eksternal. Sejauh ini belum diketahui apakah tim pengelolaan insiden di Satuan Kerja XYZ sudah berjalan dengan baik serta apakah hal yang perlu dilakukan seharusnya sudah diimplementasikan oleh Satuan Kerja XYZ. Berdasarkan permasalahan tersebut, diperlukannya assessment terhadap Incident Management yang berjalan di Satuan Kerja XYZ. Oleh karena itu, kegiatan penelitian ini yaitu melakukan assessment Incident Management menggunakan OGC Self-Assessment Tools serta memberikan usulan perbaikan atas kekurangan yang didapatkan dari hasil assessment.

---

The development of information technology is very fast bringing the development of the era to become completely digital. The rapid development of information technology brings an institution or organization to use information technology that cannot be separated from business process services to increase efficiency and effectiveness in carrying out activities and achieving its business goals. In using information technology services, it is inseparable from weaknesses and problems such as incidents that can result in poor information technology services and can threaten the business continuity of an organization. To minimize the threat to the availability of business services that are supported by information technology, good management of information technology services is an important thing to consider in order to produce good service quality. The XYZ Work Unit is a work unit in charge of managing IT at Institution X which is engaged in finance and banking which has an incident management team to maintain the quality of its IT services. In its operations, the XYZ Work Unit had various incidents that had a major impact on the availability of the payment system services it provided to internal and external parties. So far, it is not known whether the incident management team at XYZ Work Unit is running well and whether the things that need to be done should have been implemented by XYZ Work Unit. Based on these problems, an assessment of Incident Management running in XYZ Work Unit is required. Therefore, this research activity is to conduct an Incident Management assessment using the OGC Self-Assessment Tools and provide suggestions for correcting the deficiencies that are obtained from the assessment results."

"PT XYZ adalah salah satu perusahaan yang bergerak di bidang Fast Moving Consumer Goods (FMCG) di Indonesia. Saat ini departemen manajemen Sistem Informasi PT XYZ memiliki lebih dari 80 jenis layanan Teknologi Informasi (TI) yang beroperasi. Jumlah layanan yang cukup banyak memerlukan pengelolaan manajemen layanan TI yang baik. Permasalahan ditandai dengan tidak tercapainya SLA penyelesaian incident sejak tahun 2020 hingga 2021. Dari 24 bulan data yang didapatkan, hanya tujuh bulan saja yang persentase SLA bulanannya dapat tercapai. Penelitian ini memetakan permasalahan ke dalam tiga proses dalam kerangka kerja ITIL v3 2011 yaitu incident management, change management, dan problem management. Analisis data menggunakan metode mixed method yaitu kuantitif dengan melakukan evaluasi menggunakan OGC self-assessment tools dan kualitatif dengan melakukan studi pustaka, wawancara, dan observasi untuk memperdalam pengetahuan dari jawaban evaluasi yang didapatkan. Berdasarkan hasil dari penelitian ini, kondisi manajemen layanan TI di PT XYZ saat ini yaitu Incident Management berada pada level 2-Process Capability, Change Management pada level 2.5-Internal Integration, dan Problem Management pada level 1.5-Management Intent. Hal ini menunjukan evaluasi manajemen layanan TI saat ini kurang memuaskan dan mempengaruhi kualitas layanan TI yang diberikan. Oleh karena itu penelitian ini juga merancang analisis rekomendasi sebagai saran dalam meningkatkan kualitas manajemen layanan TI.

---

XYZ is one of the companies engaged in the Fast-Moving Consumer Goods (FMCG) in Indonesia. Currently, XYZ’s Information System Management Department has more than 80 types of Information Technology (IT) services in their business operation. Many services require good IT service management. The problem was marked with the failed achievement of incident resolution SLAs from 2020 to 2021. Within 24 months, the monthly SLA percentage was only achieved seven times. This study maps the problems into three processes based on ITIL v3 2011 framework: Incident Management, Change Management, and Problem Management. The Data analysis used a mixed-method method, a quantitative method by using OGC self-assessment tools and qualitative methods by conducting literature studies, interviews, and observations to deepen knowledge from the evaluation answers obtained. Based on the results of this study, the current condition of IT service management at XYZ are Incident Management at level 2-Process Capability, Change Management at level 2.5-Internal Integration, and Problem Management at level 1.5-Management Intent. The result shows that the current IT service management is unsatisfactory and affects the quality of the IT services provided. Therefore, this study also designed an analysis of recommendations to be used as a reference in improving the quality of IT service management.

"

"IT Service Management ITSM merupakan salah satu komponen yang dapat memberikan keunggulan kompetitif bagi perusahaan khususnya perusahaan yang bergerak dibidang jasa telekomunikasi, dimana komponenen ini menjadi pondasi dasar dalam ketersediaan layanan bisnis. Di tahun 2017 khususnya sepanjang satu tahun ke depan demi mencapai sasaran jangka panjang, yakni Continue to Win dengan triple double digit growth yakni revenue, EBITDA, dan net profit. Penelitian ini bertujuan untuk mengevaluasi manajemen layanan teknologi informasi khususnya dalam ruang lingkup operasional layanan di PT Telkomsel dalam rangka tercapainya target perseroan. Untuk evaluasi meggunakan kerangka kerja ITIL V3 2011 dan COBIT 5 dengan pendekatan kualitatif dan metode studi kasus. Sedangkan metode untuk memberikan rekomendasi aktivitas menggunakan kerangka kerja COBIT 5. Hasil penelitian ini berupa hasil evaluasi dan rekomendasi yang perlu dilakukan untuk mengoptimalkan kondisi manajemen operasional layanan yang ada di PT Telkomsel sehingga memenuhi ekspektasi pihak pemangku kepentingan.Setelah dilakukan proses evaluasi yang dilakukan di pada manajemen insiden, permintaan layanan, dan manajemen masalah diketahui bahwa Telkomsel sudah mengimplementasikan sesuai best practice dari ITIL V3 2011 Berdasarkan ITIL Service Support Self Assessment pada Incident Management dapat memperoleh nilai minimal sebagai syarat untuk level 1, 1.5, 2, 3, 3.5, dan 4. Sedangkan pada Problem Management level 1, 1.5, 2, dan 3. Untuk evaluasi proses COBIT 5 terpilih, Telkomsel memiliki tingkat kapabilitas 3 established pada proses DSS01 Manage Operation dan DSS02 Manage Incident serta tingkat kapabilitas 2 managed pada proses DSS03 Manage Problem dan DSS06 Manage Business Process. Prioritas pertama DSS02 Manage Incidents and Service Request, kemudian prioritas kedua pada proses DSS01 Manage Operations, prioritas ketiga DSS03 Manage Problems, dan prioritas terkahir pada proses DSS06 Manage Business Process. Penentuan KPI penelitian ini diperoleh dari outcome masing-masing tujuan proses sehingga ketercapaian tujuan dapat diukur. Key Performace Indicator pada penelitian juga bersifat lagging. Sedangkan untuk rekomendasi aktivitas didapatkan dari process practice masing-masing process sesuai panduan dari COBIT 5.

---

IT Service Management (ITSM) is one component that can provide competitive advantage for companies, especially companies engaged in telecommunications services, where this component becomes the basic foundation in the availability of business services. In 2017 especially during the next one year to achieve long term goals, namely Continue to Win with triple double digit growth ie revenue, EBITDA, and net profit. These targets become quite challenging given the signs of the end of the glory of legacy services more real. Based on the situation, Telkomsel has set the theme Building Digital Indonesia as the corporate theme. The above corporate theme reflects Telkomsel 39 s commitment to initiate digital initiatives with a new mindset for the growth of Telkomsel 39 s business in the future.

This research aims to evaluate the IT Service Management, especially in the scope of service operations in PT Telkomsel in order to achieve the target company. For evaluation use the ITIL V3 2011 and COBIT 5 frameworks with qualitative approaches and case study methods. While the method for giving activity recommendation using COBIT framework 5.

The result of this research are the result of evaluation and recommendation that need to be done to optimize the operational management condition of service in PT Telkomsel so as to fulfill stakeholder 39 s expectation. After the evaluation process is done in on incident management, service request, and problem management. Telkomsel has implemented best practice from ITIL V3 2011 and Based on ITIL Service Support Self Assessment on Incident Management can obtain minimum value as a requirement for level 1, 1.5, 2, 3, 3.5, and 4. While at Problem Management level 1, 1.5, 2, and 3.

For evaluation of COBIT 5 process, Telkomsel has 3 established capability in process DSS01 Manage Operation and DSS02 Manage Incident and capability level 2 managed on process DSS03 Manage Problem and DSS06 Manage Business Process. The first priority is the DSS02 Manage Incidents and Service Request, second priority in the DSS01 Manage Operations process, the third priority of DSS03 Manage Problems, and the last priority in the DSS06 Manage Business Process process. The KPI determination of this research is obtained from the outcome of each process objective so that the achievement of the objectives can be measured. KPIs in the study are also lagging. While for activity recommendation got from process practice each process according to guide from COBIT 5."

"Manajemen Insiden merupakan bagian yang diperlukan dalam pengelolaan layanan IT. Penerapan manajemen insiden dapat meningkatkan layanan dan membantu mencapai tujuan organisasi. Insiden IT dapat menjadi referensi dan dapat membentuk pola yang dapat dipelajari sehingga dapat dijadikan prediksi sebuah insiden di masa datang. Riset ini membandingkan beberapa teknik awal machine learning (Random Forest, SVM, Multi Layer Perceptron) dengan beberapa teknik terbaru machine learning (RNN, LSTM, GRU) untuk memprediksi insiden IT. Kami menggunakan dataset ITSM data insiden. Grid search akan mencari kombinasi parameter terbaik hingga didapatkan optimal model. Cross-validation sebagai evaluasi teknik digunakan untuk menguji kinerja optimal model. Kami menggunakan 5-fold dan 10-fold cross-validation digunakan untuk mengevaluasi kinerja model dengan membagi dataset menjadi data pelatihan dan data uji. Hasil perbandingan menunjukkan bahwa akurasi tertinggi sebesar 98,866% yang dihasilkan oleh teknik machine learning LSTM pada 5-fold dan 10-fold cross-validation, SVM mempunyai akurasi terendah sebesar 97,837% yang dihasilkan oleh teknik machine learning SVM pada 5-fold dan 10-fold cross-validation.

---

Incident Management is a part of managing IT services. The application of Incident Management can improve services and help achieve organizational goals. IT incidents could be a reference and can be learned so that they can be used as predictions of future incidents. This research compares the factors that cause incidents by using some initial machine learning techniques (Random forest, SVM, Multilayer perceptron) and compared with the latest machine learning techniques (RNN, LSTM, GRU) to predict IT incidents. We use the ITSM incident dataset. Grid search will find the best parameter combination until the optimal model is obtained, subsequently cross-validation as an evaluation technique is used to test the optimal performance of the model. We use 5-fold and 10-fold cross-validation to evaluate the performance of the model by dividing the dataset into training data and test data. The results of the comparison show that the highest accuracy of 98,866% produced by LSTM machine learning techniques at 5-fold and 10-fold cross-validation, SVM has the lowest accuracy of 97.837% produced by machine learning SVM at 5-fold and 10-fold cross-validation."

"In distance education system, the learning process should be assessed using a self-learning instrument for the reason to measure learning competency. So, it should not be measured by the instructors feeling. In practicing writing III course, students are demanded to practice writing, whereas measuring the writing competency is needed to identify the progress of writing practice. To meet this need, this study attempts to develop a self-assessment instrument through an Instructional System Design Method. To assess the writing III course the instrument was developed through 5 steps: (a) analyzing material of writing III courses by which module writing III was used as area of study, (b) developing the blue print of the manual, (c) deciding the purpose of the manual (d) developing the manual guidance/directory and (e) developing exercises and the answers key. The quality of the writing self-assessment instrument was analyzed by experts and tutors of the writing III course. A thirty (30) students coming from English Language Departement of Teacher Traning Universitas Terbuka registered in 2008. 1 were chosen to write their comments about the instrument. Data was collected using close and open questionaires and was analysed through three (3) stages: reducing , categorizing and defining/interpreting. It was revealed that the quality of the manual self-assessment fulfilled the seven criteria of writing assessment, namely good format, good appearance, simple language, easy to use, usefull, innovative and brief content."

"ABSTRAKTesis ini membahas penggunaan self-assessment sebagai alat penilaian di kelas kemahiran berbicara bahasa Inggris. Tujuan tesis ini adalah mencari tahu apakah self-assessment merupakan alat penilaian yang dapat meningkatkan proses pembelajaran dan memberikan kesempatan penilaian yang lebih adil. Penelitian ini adalah penelitian kualitatif. Data diperoleh dari hasil wawancara, kuesioner, catatan lapangan, skor mahasiswa dan pengajar terhadap performa berbicara mahasiswa. Hasil penelitian menunjukkan bahwa self-assessment membantu mahasiswa menyadari kemampuannya dalam kemahiran berbicara. Hal itu kemudian mendorong mereka untuk meningkatkan pembelajaran kemahiran berbicara mereka. Mahasiswa juga menyatakan bahwa self-assessment dapat menciptakan penilaian yang lebih adil karena mereka terlibat dalam proses penilaian. Dalam penelitian ini, mahasiswa cenderung memberikan nilai yang lebih rendah dibandingkan dosennya. Oleh karena itu anggapan bahwa pembelajar cenderung melebih-lebihkan nilai mereka ketika melakukan self-assessment tidak terbukti dalam penelitian ini. Dengan demikian, menggabungkan hasil self-assessment pembelajar dengan penilaian dari pengajar akan bermanfaat bagi proses pembelajaran mahasiswa dan juga pemberian nilai yang adil.

---

ABSTRACTThis thesis discusses the use of self-assessment in a Speaking class. The aims of this thesis is to explore the possibility of using self-assessment as a tool to enhance learning and to open the opportunity of fair scoring. This is a qualitative study. Data was collected from interviews, questionnaires, field notes, and the students’ and teacher’s scores of the students’ speaking ability. The research findings show that self-assessment helped learners be more aware of their speaking skill. This helped them enhanced their learning. Moreover, students admitted that their involvement in the assessment of their own speaking performance can create a fairer scoring practice. Students tended to give lower scores than the teacher. The arguments that students tend to be very generous when they do the self-assessment of their speaking ability is not true in this study. Therefore, integrating the results of the student self-assessment with the teacher assessment will be beneficial for student learning and for fair scoring practice."

"Halitosis merupakan masalah medico-social yang mempengaruhi citra dan kepercayaan diri seseorang serta masyarakat. Kemampuan seseorang untuk mengetahui bahwa dirinya memiliki halitosis dan sejauh mana bau tersebut mengganggu khalayak ramai belum diketahui, sehingga diperlukan informasi mengenai gambaran perceived needs halitosis dengan metode self-assessment. Sampel penelitian didapat dengan menyebar angket formulir ekektronik dan didapatkan 1253 responden mahasiswa S1 Universitas Indonesia. Hasil uji Chi Square menunjukan terdapat perbedaan responden dengan bau mulut dan tanpa bau mulut berdasarkan karakteristik, persepsi waktu terjadinya bau mulut, menjaga kebersihan gigi dan mulut, serta persepsi keadaan rongga mulut memiliki perbedaan yang signifikan dengan halitosis, sedangkan penyakit sistemik dan kebiasaan selfcare tidak ada perbedaan yang signifikan.

---

Halitosis is a medico-social problem that affects the confidence of a person and community. The information of perceived needs halitosis by using self-assessment methods is necessary to know the effect of someone?s perception about halitosis and how far it affects community. Samples were obtained by distributing e-form questionnaire and there were 1253 respondents from undergraduate students of Universitas Indonesia. Chi Square test shows that there are significant differences in respondents with or without halitosis based on these characteristic, perception of halitosis occurring time, oral hygiene, and perception of oral health, however systemic diseases and self care habit don't have significant differences."

"Tesis ini merupakan sebuah studi kasus yang membahas pengaruh swaasesmen pada kesadaran metakognitif dalam kasus pemilihan strategi membaca. Tujuan tesis ini adalah untuk mengungkapkan peran swaasesmen dalam meningkatkan kesadaran metakognitif pemelajar bahasa Inggris dalam kasus pemilihan strategi membaca. Penelitian ini adalah penelitian kualitatif. Data diperoleh dari hasil kuesioner dan skor pemelajar pada tes membaca. Penelitian ini berdasarkan teori metakognitif yang dirumuskan Flavel (1976), dimensi metakognitif Schraw (1998), konsep swaasesmen dan pemelajaran reflektif dengan menggunakan model belajar KWL (known, want, learnt) serta kuesioner yang mengukur kesadaran metakognitif dalam pemilihan strategi membaca yang dirumuskan Mokhtari dan Reichard (2002). Temuan penelitian menunjukkan bahwa swaasesmen meningkatkan kesadaran metakognitif pemelajar dalam pemilihan strategi membaca. Selain itu, swaasesmen juga membantu pemelajar menyadari kemampuan dan kelemahan pemelajaran mereka sehingga mereka dapat mendorong diri mereka sendiri untuk menemukan cara belajar yang dapat meningkatkan keberhasilan pemelajaran mereka. Swaasesmen juga mengarahkan pemelajar pada kegiatan konstruksi pemahaman dan kegiatan membaca yang lebih terarah melalui tahap pra- membaca, kala membaca dan paska membaca yang sistematis.

---

This thesis is a case study that discusses the influence of self assessment on metacognitive awareness of reading strategies selections. The purpose of this thesis is to find out whether the self-assessment can raise awareness on the selection of learners metacognitive reading strategies. This study is a qualitative research. Data was obtained from the questionnaire, and learners in reading test scores.

This study is based on the theory of metacognitive proposed by Flavell (1976), the dimensions of metacognitive proposed by Schraw (1998), the concept self-assessment and learning reflective by using a model of learning known as KWL (known, want, learned) and questionnaires to measure awareness of metacognitive in the selection of reading strategies formulated by Mokhtari and Reichard (2002).

The research findings show that self assessment can raise awareness in the selection of learners metacognitive reading strategies on reading text in English subject. In addition, self-assessment also helps learners realize their learning abilities and weaknesses so that they can push themselves to find their own way of learning that can improve the success of their learning. Self assessment also directs learners on construction of reading comprehension activities and reading activities itself be more targeted through the stages of pre-reading, whilst reading and after reading stage systematically."