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"Master scheduling is the heartbeat of every manufacturing and distribution process. Done correctly it can save firms thousands of dollars and, at the same time, increase customer service and productivity. This book will help organizations establish rules of engagement and set the stage for maximum effectiveness of both Lean strategies and Six Sigma in the scheduling process. This book will draw on the author's extensive experience to describe the need for cooperation with the demand side of the organization and establish rules of engagement for high-performance results. It is a must-read for materials managers, productions supervisors and operations management executives. Donald H. Sheldon is currently president of the DHSheldon & Associates consulting firm in New York and is the author of the new book, Achieving Inventory Accuracy."