Ditemukan 444 dokumen yang sesuai dengan query
New York: American Management Association, 1957
658.3 LEA
Buku Teks Universitas Indonesia Library
New York: American Management Association, 1961
658.8 AME m
Buku Teks Universitas Indonesia Library
Page, Susan
New York: American Management Association, 2016
658.51 PAG p
Buku Teks Universitas Indonesia Library
Toporek, Adam
"
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. This book answers the call by providing customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Chapters show readers how to: achieve the mindset required for hero-class service; understand ...
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New York: AMACOM American Management Association, 2015
658.812 TOP b
Buku Teks Universitas Indonesia Library
Albrecht, Karl, 1941-
New York : American Management Association, 2003
658.4 ALB p
Buku Teks Universitas Indonesia Library
Burke, Michelle Marie, Author
"
A primary, concise guide to the basics of training for managers, supervisors, team leaders, or anyone who needs to learn to train. The focus is on the critical elements of training, so that readers can learn the basics in just a few hours. Real-world examples make the lessons clear ...
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New York: American Management Association, 1997
e20440798
eBooks Universitas Indonesia Library
Arthur, Diane
"
The author, an HR specialist herself, has created the first and only "course" in writing tailored to the special needs of HR professionals. Section One helps the reader build a foundation of general skills. Section Two invites the reader to examine more than 100 samples of specific HR documents ...
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New York: American Management Association, 1997
e20440797
eBooks Universitas Indonesia Library
Simmons, Annette
"
"Power, position, property. That's been the name of the game throughout human history. And the urge to gain new territory -- or keep what's already been acquired -- certainly shows up in our daily work lives. The workplace, in fact, is ablaze with battles over information, relationships, and authority -- and everyone is fighting for psychological survival. These turf wars are some of the most productivity- and morale-squashing activities that employees engage in. Territorial Games ...
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New York: American Management Association;;, 1998
e20440796
eBooks Universitas Indonesia Library
Tingley, Judith C.
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"Are you hesitant to speak up at work? Do you come across too stridently? Are you afraid to say no? Do people tune you out when you talk? If you want to get people to listen to what you say -- and do what you want -- assertive communication should be your goal, says Judith Tingley. And the book explains not only why you should communicate more assertively in business, but also how to do ...
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New York: American Management Association;;, 1996
e20440793
eBooks Universitas Indonesia Library
Lauchman, Richard
"
Good writing is good business. Simple, straightforward writing saves time, creates good relationships, and prevents expensive misunderstandings. But why is it so hard to achieve? This incisive guide suggests ways to think about writing -- what it should look and sound like, as well as what it should accomplish -- that can simplify how writers choose to express their ideas. It examines the reasons why many businesspeople with good skills tend to write strange, needlessly ...
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New York: American Management Association;;, 1993
e20440791
eBooks Universitas Indonesia Library
