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Ditemukan 444 dokumen yang sesuai dengan query
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Thompson, Mark
Now, build a great business!: 7 ways to maximize your profits in any market
" No matter what industry you're in or what economic conditions you are facing, you can still build a phenomenally successful business. Bestselling business authority Mark Thompson and international success expert Brian Tracy have joined forces on a revolutionary book whose ideas are as inspiring and thought-provoking as they are accessible, practical and proven to deliver results. Now, Build a Great Business! reveals a series of seven powerful principles that will change your business for the ... "
New York: American Management Association, 2011
e20440583
eBooks  Universitas Indonesia Library
cover
Tracy, Brian
Negotiation
" Negotiation is an essential element of almost all of our interactions - personally and professionally. This guide helps you learn how to: utilize the six key negotiating styles; harness the power of emotion in hammering out agreements; use time to your advantage; prepare like a pro and enter any negotiation from a position of strength and more. ... "
New York: American Management Association, 2013
e20440578
eBooks  Universitas Indonesia Library
cover
Fitz-enz, Jac
The new HR analytics : predicting the economic value of your company's human capital investments
" In his landmark book, "The ROI of Human Capital", Jac Fitz-enz presented a system of powerful metrics for quantifying the contributions of individual employees to a company's bottom line. "The New HR Analytics" is another such quantum leap, revealing how to predict the value of future human capital investments. Using Fitz-enz's proprietary analytic model, readers learn how to measure and evaluate past and current returns. By combining those results with focused business intelligence and applying ... "
New York: American Management Association, 2010
e20440513
eBooks  Universitas Indonesia Library
cover
Kirkpatrick, James D.
Training on trial: how workplace learning must reinvent itself to remain relevant
" While upbeat lingo abounds about 'complementing strategic objectives' and 'driving productivity', the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom line. The vaunted 'business partnership model' has yet to be realized - and in tough economic times, when the training budget is often the first to be cut, training ... "
New York: American Management Association, 2010
e20440511
eBooks  Universitas Indonesia Library
cover
Allen, William Richard, 1924-
What managers do
" Techniques for better planning, organizing, directing, staffing and controlling. What Managers Do, Fourth Edition breaks your job as a manager down into its components?planning, organizing, staffing, directing, and controlling. As a result, you?ll be able to start every day with a sense of organization and control you never had before. You?ll see how everything you do fits into your overall role as a manager. This insight gives you a firmer grasp of the task at ... "
New York: American Management Association, 1993
e20440494
eBooks  Universitas Indonesia Library
cover
Lucas, Robert W.
How to be a great call center representative
" Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical ... "
New York: American Management Association, 2001
e20440433
eBooks  Universitas Indonesia Library
cover
Tracy, Brian
How the best leaders lead: proven secrets to getting the most out of yourself and others
" In "How the Best Leaders Lead", Brian Tracy reveals the strategies used by top executives and business owners everywhere to achieve astounding results in difficult markets against determined competition. Readers will learn how to set clear goals and objectives for themselves and others, set priorities and focus on key tasks, solve problems faster and make better decisions, determine the ideal leadership style for any situation, motivate their people and develop an exciting future vision for ... "
New York: American Management Association, 2010
e20440430
eBooks  Universitas Indonesia Library
cover
Rothwell, William J., 1951-
Effective succession planning: ensuring leadership continuity and building talent from within
" Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic succession planning program. Updated and expanded to reflect the latest trends and best practices in succession management, the book contains 20 per cent new material, including ... "
New York: American Management Association;, 2010
e20440388
eBooks  Universitas Indonesia Library
cover
Evenson, Renee, 1951-
Customer service training 101: quick and easy techniques that get great results
" Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, ... "
New York: American Management Association, 2011
e20440378
eBooks  Universitas Indonesia Library
cover
Reinhard, Michael
Commercial mortgages 101: everything you need to know to create a winning loan request package
" With real estate prices at their lowest in years and the economy poised for a rebound, it's an opportune time to invest in commercial real estate. But credit and financing issues can still pose challenges that prospective borrowers must overcome in order to get the money and mortgage terms they need. Commercial Mortgages 101 is a step-by-step guide for both real estate investors and mortgage brokers, offering insight, practical tools and a thorough overview of ... "
New York: American Management Association, 2010
e20440372
eBooks  Universitas Indonesia Library
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