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"Terrorist attacks. Data assaults. Natural catastrophes. Disease outbreaks. Recent years have taught us that not only was 9/11 not just a single, horrible occurrence, but that events of many types can - and statistically will - hit organizations of every size, threatening to disrupt and potentially even destroy those that are not fully prepared. This revised edition, filled with up-to-the-minute thinking and the latest legal and technological updates, provides readers with practical tools and ready-to-use instructions for assessing risk; clearly documenting recovery procedures; assembling a disaster team; testing and debugging every step; protecting material resources; and recovering vital records. In addition to a CD packed with forms and checklists, the book contains case studies, interviews, and all the practical guidance needed to create the kind of thorough disaster recovery plan every responsible organization must have in place."

"Contains the critical concepts and theories project managers must master. This book includes definitive models, advice and solutions to specific project management dilemmas and illustrates key ideas with case studies."

"A comprehensive reference presenting the critical concepts and theories all project managers must master, "The AMA Handbook of Project Management" compiles essays and advice from the field's top professionals. Compatible with the most recent edition of the Project Management Body of Knowledge[registered] and featuring new data on the Project Management Office, the completely revised third edition shows readers how to: establish project goals; implement planning on both the strategic and operational levels; manage the project life cycle and meet objectives; budget the project; handle the transition from project idea to project reality; and manage political and resource issues. Packed with research-based information and advice from experienced practitioners as well as new information on agile project management, Six Sigma projects, the use of social media, and the alignment of strategy and projects, this guide is a vital resource for everyone involved in project tasks."

"There is no more stressful and traumatic experience than coping with the death of a loved one. There are various stages of grief and loss, which often take months or even years for many people to overcome. But with the right guidance, readers can learn to lessen the pain and live happy lives. "Solace" provides soothing comfort and hope for those who are suffering. As an award-winning bereavement expert, Roberta Temes believe all of us experience and process grief in our own way. Here she helps readers through the stages of grief, tells them when they should worry, helps them consider the pros and cons of bereavement groups and counselors, and shows them how to use visualization to help the healing process. Featuring anecdotes drawn from her bereavement practice so readers may learn from the experiences of others who have also gone through and struggled with loss, "Solace" is also filled with comforting affirmations, quotations and words of encouragement. Dealing with loss is never easy, but this book provides a calming companion to help readers through their mourning and begin enjoying life again."

"The skills needed to conduct all types of business interviews and ensure legal compliance. Here is the book that can turn non-interviewers into good interviewers?and good interviewers into great interviewers. Whether you're a general manager or human resources specialist, the fact is that you do some interviewing (formally or informally) virtually every day. This book will help you sharpen such skills as open-ended questioning, active listening, and reading body language?all essential in a variety of management situations. You?ll learn to apply these techniques to 12 types of business interviews, from hiring and coaching to assessment and termination. You?ll even gain practice in dealing with interviewees who are nervous, aggressive, overly talkative, evasive, or otherwise challenging. "Which questions can and can't I ask? How should I document an interview?" Because such concerns can trip up even the most experienced business interviewer, you?ll find clear guidance on key legal issues and specific do's and do not's dictated by current legislation. Managers will also appreciate the wealth of real-life dialogs that highlight this broad-based and highly useful course. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You?ll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting site selection to influence the results of negotiations. You will learn how to: ? Sway an opponent with timing and association techniques ? Identify an opponent's real but often hidden needs ? Use questions to control the thrust of a discussion ? Employ proven strategies like the "missing man," "straw issues," and "walkout" ploys ? Communicate a position clearly and precisely ? Plan a realistic course of action based on sound preparation and an objective appraisal of resources ? Keep the negotiation process open to reasonableness and flexibility at all times ? Draw on your own skills, experience, and self-discipline to keep the process moving in the direction you want. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company personnel, and more. When all these elements come together to form a seamless experience, the customer is left with a feeling of satisfaction that ultimately builds loyalty. Jim Joseph calls this ideal combination the 'experience effect', and in this book he shows how any business can create one for its brand. Filled with practical advice and real-life examples. Whatever the business, whatever the size, "The Experience Effect" will help companies create a simple yet powerful brand experience that resonates purpose fully, consistently, and continuously with customers."

"Written by one of the top job placement experts in the U.S. - the man Dr. Phil calls on when addressing this important subject, "The Job Search Solution" shows how to stop feeling anxiety and actually take control of the job search process. The book provides a comprehensive system for managing every aspect of the job search, revealing real-world strategies with the inspirational guidance job seekers so desperately need."

"Fair or not, assumptions about our intelligence, abilities, sophistication, performance, and pedigree are routinely made based on the image we project. In "The Image of Success", sought-after career and image coach Lizandra Vega offers job seekers down-to-earth, candid guidance on the ABCs of image Appearance, Behavior, and Communication that often make the difference between a job offer and a rejection. From poorly chosen outfits, to unconscious 'ums' and 'ahs,' to the dreaded 'dead fish' handshake and other faux pas, "The Image of Success" shares hundreds of tips on personal style, body language, etiquette, communication, and more all designed to help candidates avoid common pitfalls and create the kind of consis tent personal image that will convince employers of their inherent value to the organization. The way we look, act, and sound can absolutely make or break anyone in the cut throat world of interviewing. Entertaining and encouraging, yet honest, "The Image of Success" gives readers the edge they need to beat out the competition."

"No matter what industry you're in or what economic conditions you are facing, you can still build a phenomenally successful business. Bestselling business authority Mark Thompson and international success expert Brian Tracy have joined forces on a revolutionary book whose ideas are as inspiring and thought-provoking as they are accessible, practical and proven to deliver results. Now, Build a Great Business! reveals a series of seven powerful principles that will change your business for the better. This fast-moving and engaging book explains how to: Become a great leader - get superior results from everyone around you Attract and keep great people - build peak-performing teams Develop a great business plan - structure your business to maximize every resource Offer a great product or service - identify exactly whatyour market needs Deliver superior customer service - make service your key competitive advantage Create a great marketing plan - position your business as the preeminent provider Perfect your sales process - motivate customers to buy again and again Complete with examples of businesses of all kinds that are applying these methods to achieve remarkable profits in today's economy, Now, Build a Great Business! shows that when you do what the most successful companies do, you too can get extraordinary results."