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""The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues, enabling managers and human resources professionals to: * Save time, money, and trouble * Increase employee productivity, satisfaction, and retention * Attract and hire the best candidates while avoiding the inferior ones* * Handle tough issues like sexual harassment, Internet and e-mail usage, performance problems, and more -- fairly, sensitively, and legally. The HR Answer Book is an easy-to-use problem solver that can be read cover-to-cover or as a quick reference in specific situations. An appendix of tools, templates, and lists of additional resources completes this excellent and valuable guide.""

"Organizing a team to get IT projects done on time and on budget requires more than just the usual project management know-how. Using a proven approach that examines the project life cycle and works in conjunction with the methods recommended by the Project Management Institute, "Effective IT Project Management" provides readers with a system that keeps the big picture in view while dividing tasks into manageable chunks. Taking readers step-by-step through the entire project, "Effective IT Project Management" is a complete blueprint for using teamwork to achieve IT project success."

"Is there one factor that allows some manufacturing companies to succeed while others fail? With production a level playing field, with anyone able to purchase the same equipment and facilities, hire and train the same qualified people, and purchase the same raw materials required to make a product?why is it that some companies are consistently more competitive?"

"The "Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop: a carefully plotted opening game, with all internal values, policies, practices and behaviors fully aligned to make the most of resources and capabilities; a smart and efficient middle game, in which the company builds and strengthens its position with the customer, thereby outflanking competitors; and a confident and smooth endgame that assures a successful relationship and lays the groundwork for equally successful future games."

"One of the world's top business consultants and personal success experts, Brian Tracy has devoted 25 years to studying and compiling the best time management practices ever discovered. In Time Power, he reveals a comprehensive, step-by-step system for readers who want to take control of their time and use it to maximize results both at work and in their personal life.People from all walks of life have used this proven system to double or triple their productivity, not to mention increasing their income by as much as 1,000 percent-sometimes in just a few days or weeks."

"A refreshing change from the same old worn-out techniques, "Maximum Influence" presents the life-changing skills and techniques that will help you fulfill all your hopes and dreams! What makes the difference between knowing what you want - and actually getting it? Whether it's wealth, professional success, or stronger relationships, "Maximum Influence" can you help make it real. Combining scientific research and real-world studies, this is the first and only complete catalog of proven techniques for persuasion, influence, and motivation."

"No individual holds a larger or more direct stake in company outcomes than the CEO. Based on extensive interviews with CEOs and other key stakeholders in a myriad of companies, this book reflects executive perception of training and development and their critical importance in the pursuit of corporate objectives."

"Companies depend on the ability of managers to fulfill organizational vision and meet crucial objectives. But without a firm grasp of critical management competencies, new managers' own futures -- as well as the company's -- can be at serious risk. What Every New Manager Needs to Know gives readers the skills they need to excel in their new responsibilities, such as managing the relationship between individual and team performance, making key people decisions like hiring, coaching and evaluating, developing budgets, and mastering the skills of project management. The book explores the key roles managers must take on in different situations, and answers fundamental questions like: * What does it mean to be a manager? * What work can be delegated to others? * When is it -- and isn't it -- appropriate to take on an active leadership role? Featuring examples and stories, What Every New Manager Needs to Know shows newly appointed managers how to think outside the cubicle and excel in their new roles."

""Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others."

"Breakthrough innovation is a prerequisite for success in almost any organization, yet the actual management of innovation has only recently begun to receive the attention it deserves. Here, innovation thought leader Elaine Dundon offers a ""how-to"" prescription for building creative and strategic innovation skills at all levels of an organization (rather than focusing on decision-making levels only) -- and explains how to produce measurable results that translate directly to the bottom line."