Ditemukan 49 dokumen yang sesuai dengan query
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2000
S5078
UI - Skripsi Membership Universitas Indonesia Library
Irene Nataprawira
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Tujuan dari penelitian ini adalah untuk menggambarkan strategi customer relations Panti Sosial Sasana Tresna Werdha V Jelambar Jakarta Barat melalui pendekatan model communicative competence. Keterbatasan lansia di periode usia lanjutnya menuntut penulis untuk menggunakan model communicative competence sebagai acuan dalam membuat strategi customer relations. Penelitian ini menggunakan metode wawancara mendalam dengan strategi penelitian studi kasus. Hasil penelitian ini menunjukan bahwa pekerja telah melaksanakan aspek-aspek dalam model communicative competence melalui kemampuannya membaca situasi, berperan dan menetapkan ...
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Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
S-Pdf
UI - Skripsi Open Universitas Indonesia Library
Tasya Adisti Susilo
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Seiring perkembangan teknologi komunikasi, dunia public relations bertransformasi menuju arah yang lebih dinamis dan cepat. Memanfaatkan kelebihan platform digital dan menggunakan media sosial seperti Twitter, public relations officer (PRO) saat ini seolah difasilitasi untuk bisa berkreasi dalam melaksanakan perannya di perusahaan. Penelitian ini bertujuan untuk mengetahui aktivitas sebuah akun Twitter milik perusahaan perbankan yaitu Bank BNI 46 sebagai wujud pelaksanaan customer relations. Bank BNI 46 dipilih karena menjadi pelopor pengguna social media dan memiliki akun ...
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Depok: Universitas Indonesia, 2012
S-Pdf
UI - Skripsi Open Universitas Indonesia Library
Sartain, Libby
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Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization?s population. They bridge the gaps between the individual and the collective, the person and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work, though driven by corporate goals, is graced by a sense of purpose, a profound generosity, and a love for what they do and the constituencies ...
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New York: [American Management Association, ], 2003
e20438104
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-
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Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel ...
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New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Fluss, Donna
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To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The real-time contact center is a practical guide to building a ...
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New York: American Management Association, 2005
e20441814
eBooks Universitas Indonesia Library
Farber, Barry J.
Irvine, California: Entrepreneur Press, 2013
658.85 FAR s
Buku Teks Universitas Indonesia Library
Bacon, Terry R., 1947-
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The "Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop: a carefully plotted opening game, with all internal values, policies, practices and behaviors fully aligned to make the most of resources and capabilities; a smart and efficient middle game, in which the company builds and strengthens its position with the customer, thereby outflanking competitors; and a confident and smooth endgame that assures a ...
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New York: American Management Association, 2004
e20438402
eBooks Universitas Indonesia Library
Goldman, Jeremy
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If you're not social, it's like you're not even there. That's how critical social media marketing has become. Businesses everywhere are struggling to adapt, but transitioning from traditional marketing to online engagement is fraught with questions, such as: How much is a Facebook "like" worth? How can you effectively engage online influencers? What are the best dashboards for monitoring multiple social channels simutaneously? How do you keep it all going around the clock? For more ...
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New York: [American Management Association, ], 2013
e20436948
eBooks Universitas Indonesia Library
