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"Penelitian ini mengenai komunikasi korporat dengan program transformasi PT Pertamina (Persero) sebagai objek penelitian. Tujuan penelitian untuk menggambarkan tentang proses perumusan dan implementasi Strategic Vision kaitannya dengan Corporate Brand PT Pertamina (Persero) pada Pogram Transformasi 2006-2016; menggambarkan tentang keterkaitan antara Corporate Culture dengan Corporate Brand PT Pertamina (Persero) pada Pogram Transformasi 2006-2016; menganalisis tentang keterkaitan secara kualitatif antara Corporate Image dengan Crporate Brand PT Pertamina (Persero) pada Pogram Transformasi 2006-2016. Paradigma penelitian interpretatif, metode penelitian kualitatif. Data bersifat primer melalui wawancara mendalam, dan observasi; serta data sekunder dengan studi kepustakaan. Teknis analisis data menggunakan teori ?segitiga? corporate branding dari Hatch & Schultz (2001). Hasil penelitian menunjukkan masih terjadi gap antara Vision & Culture, tampak dari tema fundamental maupun bisnis PT Pertamina (Persero) yang belum terpenuhi, masih terdapat gap antara Vision & Image, apa yang diinginkan dalam visi PT Pertamina (Persero) dipersepsikan berbeda oleh stakeholders dari luar perusahaan, baik di dalam maupun di luar negeri. Sedangkan antara Image & Culture, gap-nya tidak terlalu lebar, bahkan semakin menyempit jaraknya, karena tata-nilai PT Pertamina (Persero) cenderung kuat, integrated, disosialisasikan kepada pekerja secara sistematis, berkesinambungan dan menyeluruh mulai dari Pusat hingga ke unit-unit daerah.

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This study was about corporate communication with transformation program of PT Pertamina (Persero) as the study object. This study aimed to describe about the formulation process and implementation of Strategic Vision related to the corporate brand of PT Pertamina (Persero) at Transformation Program 2006-2015; describe about the relation between Corporate Culture and Corporate Brand of PT Pertamina (Persero) at Transformation Program 2006-2015; analyze about the qualitative relation between Corporate Image and Corporate Brand of PT Pertamina (Persero) at Transformation Program 2006-2016.

The paradigm of this study was interpretative, and this study used qualitative research method. The primary data was obtained through deep interview, and observation; and the secondary data was obtained through literature study. Data analysis technique used the triangle corporate branding theory from Hatch & Schultz (2001).

The results showed that there was still a gap between Vision & Culture,it was shown from the fundamental and business theme of PT Pertamina (Persero) which hadn?t been fulfilled. There was still a gap between Vision & Image, what was wanted in the vision of PT Pertamina (Persero) was differently perceived by stakeholders outside the company, in national and international level. There was a not-too-wide gap between Image & Culture, the distance became narrower, because the value system at PT Pertamina (Persero) tended to be strong, integrated, and socialized systematically to all employees, continuous, and thorough starting from the central to the regions."

"Tesis ini bertujuan untuk mengetahui apakah Corporate Social Responsibility berpengaruh terhadap Corporate Image dan Repurchase Intention BMT serta untuk mengetahui hubungan antara Corporate Image dan Repurchase Intention tersebut. Sampelnya adalah nasabah dari BMT yang dimanipulasi dengan narasi CSR dan yang tidak dimanipulasi. Penelitian ini menggunakan pendekatan structured approach yang dikategorikan sebagai penelitian kuantitatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini termasuk dalam kategori accidental sampling menggunakan non-random/non-probability sampling dengan 110 responden. Metode pengumpulan data menggunakan metode survey yang menggunakan kuesioner dengan skala likert. Metode Analisis data yang digunakan adalah uji beda rata-rata dua populasi dengan independent sample t-test dan Mann Whitney-U menggunakan bantuan perangkat lunak SPSS versi 18. Hasil penelitian adalah Corporate Social Rensponsibility CSR terbukti mampu meningkatkan Corporate Image BMT secara langsung dan Repurchase Intention produk/jasa BMT secara langsung maupun tidak langsung. Keberadaan CSR di BMT terbukti mampu meningkatkan citra yang sudah dibangun BMT serta meningkatkan pembelian kembali produk/jasa BMT.

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This thesis aims to find out whether csr influence Corporate Image and Repurchase Intention of BMT as well as to find out relation between the Corporate Image and the Repurchase Intention. The research location is BMT in Jakarta. The samples are customers of BMT who being manipulated with narrative about csr and who not being manipulated. This study used a structured approach that categorized as quantitative research. The sampling technique used in this study is included in the category of accidental sampling using non random non probability sampling with 110 respondents. Methods of data collection using survey method and using a questionnaire with Likert scale. The data analysis method used the average difference of two populations with independent sample t test and Mann Whitney U using SPSS version 18. Results of the study is Corporate Social Responsibility CSR shown to improve Corporate Image of BMT directly and Repurchase Intention products services of BMT directly and indirectly. The existence of CSR in BMT is proven to improve the image that has been built by BMT and increase the repurchase of products services of BMT."

"Penelitian ini menguji pengaruh corporate identity dan corporate image dalam membentuk corporate reputation Badan Standardisasi Nasional dengan melakukan survei pada seratus orang yang merupakan stakeholders Badan Standardisasi Nasional. Hasil analisis jalur model intervening menunjukkan bahwa corporate identity BSN berpengaruh positif dan signifikan terhadap corporate reputation BSN. Corporate image BSN juga berpengaruh positif dan signifikan terhadap corporate reputation BSN. Lalu corporate identity berpengaruh positif dan signifikan terhadap corporate image. Sedangkan pengaruh corporate identity terhadap corporate reputation melalui corporate image menunjukkan bahwa fungsi variable intervening (corporate image) cukup berpengaruh, karena menambah besar pengaruh langsung. Di sini berarti posisi corporate identity maupun corporate image merupakan prakondisi atau prasyarat terjadinya corporate reputation

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This research tested the impact of corporate identity and corporate image in shaping corporate reputation of the National Standardization Agency of Indonesia (BSN) by surveying a sample of 100 stakeholders member of the National Standardization Agency of Indonesia. As the result of path analysis and simple regression showed that the Corporate Identity of BSN had positive and significant impact to the Corporate Reputation of BSN. Corporate Image BSN also had positive and significant impact to the Corporate Reputation BSN. Then the Corporate Identity also had positive and significant impact to the Corporate Image. Corporate Identity to Corporate Reputation toward Corporate Image showed that it had intervening function that positive and significant. It means that Corporate identity and corporate image is a pre condition of corporate reputation. "

"Corporate Social Responsibility merupakan sebuah konsep mengenai perilaku etis perusahaan terhadap semua stakeholders, bukan hanya stockholder. Dalam penelitian lainnya dijelaskan bahwa corporate social responsibility bukan merupakan “marketing gimmick” tapi sebuah cara pertanggungjawaban perusahaan dengan menggunakan iklan atau cara lainnya agar dapat memainkan peran perusahaan dalam menciptakan perilaku yang berkesinambungan, dan memberikan kontribusi yang sangat besar terhadap konsumen, stakeholder dan perusahaan (Mannet and Suddir, 2011). Perusahaan yang dapat menjalankan corporate social responsibility dan berhasil dalam memberikan informasi kepada konsumen, maka citra perusahaan tersebut akan meningkat yang selanjutnya akan mempengaruhi perilaku konsumen dan pengambilan keputusan konsumen (Griffing, 2002). Ketika perusahaan menyampaikan informasi, maka belum tentu konsumen dapat memahami informasi atau inisiatif yang disampaikan oleh perusahaan, karena konsumen akan melakukan penyaringan informasi yang diterima. Apabila konsumen mendeteksi adanya kemungkinan resiko dari suatu aktivitas perusahaan, walaupun perusahaan dapat memenuhi program corporate social responsibility maka hubungan positif antara perusahaan dan corporate image perusahaan menjadi terganggu (Chiu & Lung Shu, 2012).Atas dasar penjelasan di atas, penelitian ini akan menganalisa mengenai pengaruh corporate social responsibility terhadap corporate image sebuah perusahaan, dimana hubungan keduanya dievaluasi berdasarkan persepsi terhadap resiko dari inisiatif dan aktivitas perusahaan, serta tingkat kepercayaan konsumen terhadap informasi yang diberikan oleh perusahaan.Penelitian ini bertujuan untuk memberikan bukti empiris mengenai hubungan antara corporate social responsibility dengan corporate image yang pada prosesnya dipengaruhi oleh persepsi resiko (perception of risk) dan tingkat kepercayaan pada informasi (trust of information)

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Corporate Social Responsibility is a concept of corporate ethical behavior towards all stakeholders, not just stockholders. In another study explained that corporate social responsibility is not only a "marketing gimmick" but a way of corporate responsibility by using advertising or other means so that the company can play a role in creating a sustainable behavior, and contribute greatly to consumers, stakeholders and companies (Mannet and Suddir, 2011).Companies that run corporate social responsibility and succeed in providing information to consumer will increase the image of the company which in turn will effect consumer behavior and consumer decision making (Griffing, 2002). When companies deliver information, consumers may not necessarily understand the information submitted by the company, because consumers will sort the information received. When consumers detect any possible risk of an activity, although the company can fulfill corporate social responsibility program that a positive relationship between the company and the company's corporate image becomes impaired (Lung Chiu & Shu, 2012).

Based on those theories, this research will analyze the influence of corporate social responsibility to company corporate image, where the relationship is evaluated based on the perception of risk from the initiatives and activities of the company, as well as the trust level of consumer in the information provided by the company.The aim of this research is to provide empirical evidence on the relationship between corporate social responsibility and corporate image where in the process influenced by perception of risk and the level of reliance on the information (trust of information)"

"Di tengah persaingan bisnis yang semakin ketat antarsesama mal atau dengan, para pelaku usaha sektor mal dituntut untuk dapat terus berpikir kreatif dan berinovasi, salah satunya dengan memperhatikan atribut mal dan juga citra dari mal (corporate image) sebagai sebuah merek serta pengaruhnya terhadap kepuasan pelanggan. Terdapat empat butir tujuan penelitian ini, yaitu untuk mengetahui pengaruh brand attribute terhadap brand image, pengaruh brand attribute terhadap kepuasan pelanggan, pengaruh brand image terhadap kepuasan pelanggan, dan pengaruh brand attribute terhadap kepuasan pelanggan melalui brand image Mal Grand Indonesia. Survei dilakukan terhadap 100 orang responden, lalu data diolah menggunakan analisis jalur (path analysis). Penelitian ini menemukan terdapat pengaruh signifikan dari brand attribute terhadap brand image, antara brand attribute terhadap kepuasan pelanggan, antara brand image terhadap kepuasan pelanggan, serta antara brand attribute terhadap kepuasan pelanggan melalui brand image mal. Dengan demikian, brand attribute dan brand image (corporate brand) secara terpisah dan secara bersamaan memiliki pengaruh signifikan terhadap kepuasan pelanggan yang mengunjungi mal. Saran akademis dari hasil penelitian ini, yaitu penelitian lebih lanjut mengenai faktor lain yang mempengaruhi kepuasan pelanggan, serta replikasi penelitian terhadap subjek atau brand yang berbeda. Sementara saran praktis, pelaku industri diharapkan dapat mempertahankan dan meningkatkan corporate brand image agar tercipta kepercayaan dan loyalitas dari pelanggan.

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In the midst of increasingly fierce business competition between malls or with e-commerce, mall sector business doers are required to be able to continually think creatively and always innovate, one of which is by paying attention to the attributes as well as the image of the mall (corporate image) as a brand and its influence on customer satisfaction. There are four objectives in this study, namely to determine the influence of brand attributes on brand image, influence of brand attributes on customer satisfaction, influence of brand image on customer satisfaction, and the influence of brand attributes on customer satisfaction through the brand image of Grand Indonesia Mall. The survey was conducted on 100 respondents, then the data was processed using path analysis. This study found that there was a significant influence between brand attributes on brand image, between brand attributes on customer satisfaction, between brand image on customer satisfaction, and between brand attributes on customer satisfaction through the brand image of the mall. Thus, brand attribute and brand image (corporate image) partially and simultaneously have a significant influence on the satisfaction of customers who visit the mall. Based on the results of this study, academic suggestions are further research on other factors that may affect customer satisfaction, as well as research replication on different subjects or brands. As for the practical suggestions, the industry doers are expected to always maintain and improve corporate brand image in order to create trust and loyalty from customers."

"Dalam tesis ini membahas pengaruh antara Lima dimensi factor dengan variabel Corporate Image serta pengaruh antara Corporate Image dengan Trust. Corporate Image dapat diukur melalui beberapa dirnensi yaitu Corporate Identity Reputation, Tangible Cues, Level of service dan Contact Personel. Corporate Identity, Reputatiora Tangible Cues, Level of Service dan Contact Personal menipakan anteseden dari Trust. Corporate Image merupakan mediator antara variable corporate Identity, Reputation Tangible Cues, Level of Service, Contact Personal dan Trust (kepercayaan). Penelitian ini dilakukan pada nasabah Bank BNI yang berada di wilayah Jakarta. Data yang terkumpul sebanyak 208 responden berasal dari nasabah Bank BNI. Pengolahan data dilakukan dengan metode SEM (Structural Equation Modelling) menggunakan lisrel 8.51 dengan metode estimasi Maximum Likehood. Hasil Pengolahan data memmjukkan bahwa varibel Corporate Identity, Reputation, Tangible Cues dan Contact Personal mempimyai pengaruh positif terhadap corporate Image. Serta Lebih laqiut Corporate Image mempengaruhi Trust. Namun ada variabel dari faktor tidak mempengaruhi Corporate Image dan trust yaitu level of service. Implikasi mauajerial dari tesis ini adalah meningkatkan reputasi manajemen, mcihperbanyak intensitas pengenalan kepada public, serta secara konsisten dan berkesinambungan memberikan pelatihnn kepada karyawan Bank BN1.

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Corporate Identity, Reputation, Tangible Cues, Level of service and Contact Personal are anteseden #om Trust. When Corporate Image mediator between urrvariable corporate identity, Reputation, Tangible Cues, Level of Service, Contact Personal and Trust.

Corporate Image measured with some dimension are Corporate Identity, Reputation, Tangible Cues, Level of Service and Contact Personal. In this research _bcus with relational to five dimension factor signyicant corporate image and relation between Corporate Image with Trust.

This Research focus on customer BNI in Jakarta, with collect data ji-om responden to 208 responder: The responden come _#om customer bank BNI The simulated done with Method SEM (Structural Equation Modelling) with use LISREL 8.51 estimated Maximum Likehood.

This result show on customer Bank BNI that varuible Corporate Identity, Reputation, Tangible Cues and Contact Personal have posittf impact or significant to corporate Image. Further Coqrorate Image signyicant with trust. One Variable that level of service disignyicant with corporate Image."

"Tesis ini membahas mengenai reposisi perusahaan dan pembangunan kembali citra perusahaan penerbangan Mandala Airlines yang dilakukan melalui strategi komunikasi oleh Public Relations. Dalam jangka waktu satu tahun, pemsahaan telah berhasil menciptakan citra baru perusahaan sebagai maskapai generasi modem dengan standar keselamatan penerbangan intemasional. Penelitian ini adalah penelirian kualitalif dengan desain deskriptifi Penelitian dilakukan dengan teknik wawancara menclalam dan dukungan dokumentasi. Hasil penelitian menggambarkan bahwa reposisi perusahaan harus segera diikuti dengan pelaksanaan strategi komunikasi yang tepat dan proaktif, unluk keberhasiian membangun citra barunya.

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The focus of this study is compa.ny’s repositioning and rebuilding of the new image of Mandala Airlines, with Public Relation strategy. In one year time, the company has succeded in creating its new image as a modem generation fleet with intemational safety Standard. This research is qualitative descriptive interpretive. The data were collected by means of deep interview and other documents. The research describe that the positioning strategy of a company should be followed by a good communication strategy to develop its new image."

"Skripsi ini membahas hubungan antara komponen servicescape, image perception dan behavioral intention pada studi kasus Warunk Upnormal. Penelitian ini menggunakan metode conclusive descriptive dan cross-sectional. Teknik sampling yang digunakan adalah non-probability sampling yaitu convenience sampling, kemudian kuisioner disebar kepada 182 responden. Responden penelitian ini adalah pelanggan Warunk Upnormal yang digolongkan sebagai generasi milenial, yaitu yang berusia 18-37 di tahun 2018 dengan syarat pernah menongkrong di Warunk Upnormal pada tahun 2018 sebanyak minimal dua kali dengan waktu singgah minimal 30 menit. Data diolah dengan menggunakan metode Structural Equation Modelling. Hasil penelitian ini menunjukkan bahwa substantive staging of servicescape dan communicative staging of servicescape memiliki pengaruh positif terhadap perceived overall image. Kemudian perceived overall image memiliki pengaruh positif terhadap customer satisfaction. Dan di sisi lain, customer satisfaction juga memiliki pengaruh positif terhadap revisiting intention dan word-of-mouth intention.

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This study discusses the relationship between servicescape, image perception and behavioral intention components in the Warunk Upnormal case study. This study uses descriptive and cross-sectional conclusive methods. The sampling technique used was non-probability sampling, namely convenience sampling, then the questionnaire was distributed to 182 respondents. Respondents of this study are customers of Warunk Upnormal who are classified as millennials, namely those aged 18-37 in 2018 on the condition that they have to hang out at Warunk Upnormal in 2018 at least twice with a minimum of 30 minutes stop time. Data is processed using the Structural Equation Modeling method. The results of this study indicate that substantive staging of servicescape and communicative staging of servicescape has a positive influence on the perceived overall image. Then the perceived overall image has a positive influence on customer satisfaction. And on the other hand, customer satisfaction also has a positive influence on revisiting intention and word-of-mouth intention."

"Aktivitas corporate social responsibility selain dilakukan dalam rangka menjalankan kewajiban dari pemerintah juga dilakukan oleh perusahaan untuk meningkatkan image perusahaan itu sendiri. Penelitian ini bertujuan untuk menganalisis pengaruh corporate social responsibility dan corporate image PT. Indofood Sukses Makmur, Tbk pada penerima Beasiswa Indofood Sukses Makmur (BISMA). Pendekatan penelitian dilakukan secara kuantitatif melalui survei kepada 124 penerima beasiswa Indofood Sukses Makmur (BISMA). Metode pengambilan data dilakukan dengan probability sampling dan teknik stratified random sampling dengan instrumen kuesioner. Data dianalisis menggunakan uji statistik regresi linear sederhana. Hasil penelitian menunjukkan bahwa terdapat pengaruh antara corporate social responsibility terhadap corporate image PT. Indofood Sukses Makmur, Tbk. pada penerima Beasiswa Indofood Sukses Makmur (BISMA), serta tidak terdapat pengaruh pada salah satu dimensi corporate social responsibility yaitu responsibility to environment terhadap corporate image PT. Indofood Sukses Makmur, Tbk. pada penerima Beasiswa Indofood Sukses Makmur (BISMA) batch 9 dan batch 10.

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Corporate social responsibility (CSR) is known not only as an obligation of a company from the government but also as an instrument to maintain and to leverage the corporate image. This study aims to investigate the influence of corporate social responsibility to the corporate image of PT. Indofood Sukses Makmur, Tbk on Beasiswa Indofood Sukses Makmur (BISMA)’s awardees. The method of the research is quantitative through survey to 124 Indofood Sukses Makmur Scholarship (BISMA)’s awardees. The data is taken through probability sampling and stratified random sampling with questionnaire as the research instrument. This study uses linear regression analysis and found that there is a significant influence between corporate social responsibility and one of its dimension (responsibility to environment) has no significant influence towards corporate image of PT. Indofood Sukses Makmur, Tbk. on Beasiswa Indofood Sukses Makmur (BISMA)’s awardees batch 9 and batch 10."

"Penelitian ini bertujuan untuk mengetahui (a) Hubungan antara variabel Independen yaitu Humas dengan variabel dependen yaitu citra perusahaan (b) Hubungan antara Variabel Independen yaitu Publisitas terhadap variabel dependen yaitu citra perusahaan (c) Hubungan antara variabel independen yaitu iklan terhadap variabel dependen yaitu citra perusahaan.Data yang digunakan dalam penelitian adalah data primer dan sekunder, data primer yang digunakan adalah berasal dari data kuesioner sedangkan data sekunder yang dipergunakan adalah data yang didapat dari tinjauan kepustakaan dan data-data lain yang mendukung penelitian.Dengan menggunakan metode statistik non-parametric korelasi rank spearman diperoleh basil bahwa semua variabel independen yang diuji yaitu Variabel Humas, Publisitas dan Iklan mempunyai hubungan positif yang signifikan dengan variabel dependen yaitu citra perusahaan. Dari hasil penelitian juga didapatkan basil bahwa meskipun seluruh variabel independent memiliki hubungan positif yang signifikan terhadap variabel dependen tetapi hasilnya tidak terlalu kuat, sehingga untuk data meningkatkan citra diperlukan kombinasi atau gabungan dari beberapa variabel dan tidak bisa hanya dilakukan dengan satu variabel saja.

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The research is aimed to measure (a) relation between public relation and corporate image (b) relation between publicity and corporate image (c) relation between advertising and corporate image.The database used in this research is primary and secondary data, primary data used in this research is based on questionnaire data, secondary data used in this research is based on data obtained from library research and other data supporting this research.Using non parametric statistic method rank spearman shows that all independent variable in this research: Public Relation, Publicity and advertising have statistically significant positive relation with dependent variable in this research: corporate image. Therefore although all independent variable used in this research have statistically significant positive relation with dependent variable the result is not strong enough."