Ditemukan 50 dokumen yang sesuai dengan query
Stinnett, Bill, author
Jakarta: Elex Media Komputindo, 2005
658.83 Sti t
Buku Teks Universitas Indonesia Library
Thousand Oaks: Sage Publications, Inc., 2001
659 PUB
Buku Teks Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
S4897
UI - Skripsi (Membership) Universitas Indonesia Library
Fliehman, Deborah G.
Singapore: ASQC Quality Press, 1994
658.812 FLI c
Buku Teks Universitas Indonesia Library
Metz, Adam, 1991-, author
New York: McGraw-Hill, 2012
658.812 MET s
Buku Teks Universitas Indonesia Library
[This book brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and...
New York: [Springer, ], 2012
e20396505
eBooks Universitas Indonesia Library
Horrell, Edward, author
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.
Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up...
New York: American Management Association, 2006
e20441561
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each...
New York: American Management Association, 2006
e20441574
eBooks Universitas Indonesia Library
Ricardo, author
ABSTRAK
Dunia public relations mengalami perkembangan seiring berkembangnya teknologi menuju arah yang lebih dinamis dan cepat. Memanfaatkan platform digital dan menggunakan media sosial seperti Twitter, praktisi public relations saat ini seolah difasilitasi untuk dapat berkreasi dalam melaksanakan perannya di perusahaan. Para praktisi public relations menggunakan model yang diungkapkan Grunig dalam menjalankan...
2017
MK-Pdf
UI - Makalah dan Kertas Kerja Universitas Indonesia Library
Joseph, Jim, 1963- , author
The decision to pay money for a product or service is often based on more than just the product or service itself. Consumers care deeply about the overall experience of the buying process: They respond to the marketing message, the advertising, the sales approach, the website, the interaction with company...
New York: American Management Association, 2010
e20440633
eBooks Universitas Indonesia Library
