Ditemukan 50 dokumen yang sesuai dengan query
Lucas, Robert W., author
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and...
New York: American Management Association, 2001
e20440433
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Burrows III, Robert P., author
Customer demands for individual attention and specialized products are transforming commerce at every stage - including the supply chain. Today's highstakes economy requires dynamic, market-savvy sales and operations planning (S&OP) to keep pace with accelerating service demands and response times. It's not as daunting as it sounds with the tools,...
New York: [American Management Association, ], 2012
e20437442
eBooks Universitas Indonesia Library
Davis, Kevin T., author
The biggest mistake you're making in your sales career right now is equating a faster pitch with a faster close. Believe it or not, you will actually experience greater success if you slow down. Slow Down, Sell Faster! shows you how to stop jumping the gun and work with your...
New York: [American Management Association;, ], 2011
e20437199
eBooks Universitas Indonesia Library
Toister, Jeff, author
Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel...
New York: [American Management Association;;;, ], 2013
e20437197
eBooks Universitas Indonesia Library
Taylor, Jim, author
Based on unprecedented research, "The New Elite" took a behind-the-scenes look at America's most powerful and influential class what motivates them, how they think, where they shop, and how they really spend their money. In this practical and fascinating follow up, the authors reveal how salespeople and marketers can hone...
New York: American Management Association;, 2011
e20437195
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Let?s face it, dealing with customers isn?t easy. They aren?t always right?or even pleasant?but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult...
New York: American Management Association, 2012
e20437157
eBooks Universitas Indonesia Library
Bleeke, Nancy, author
Introduces sales professionals to the collaborative conversation skills they need to capture the buyer's attention and secure business. This book shows readers how to: prepare for an effective sales call ; identify sales opportunities and the factors that drive buyers to act ; and more...
New York: [American Management Association, ], 2013
e20436771
eBooks Universitas Indonesia Library
Mirza S. Mashudi, author
Jumlah komunitas kendaraan roda dua saat ini semakin meningkat, namun komunitas-komunitas hanya sedikit memperoleh dukungan dari pihak produsen. Hal ini sangat berbeda dengan yang dilakukan oleh produsen Harley Davidson yang mempergunakan komunitas pelanggan untuk meningkatkan keterlibatan konsumen terhadap produk dan Ioyalitas pelanggan.
Penelitian ini bertujuan untuk mengetahui aktivitas pelanggan dalam komunitas...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
T22264
UI - Tesis (Membership) Universitas Indonesia Library
Zulhardiansyah Dwitama, author
Customer relations adalah salah satu alat dari public relations yang dapat membentuk kepercayaan pelanggan pada merek (brand trust) SPBU Pertamina di era persaingan pasar bebas yang ditandai dengan masuknya SPBU asing ke Indonesia. Penelitian ini bertujuan untuk melihat pengaruh customer relations terhadap brand trust SPBU Pertamina termasuk melihat dimensi dari...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
S-Pdf
UI - Skripsi (Open) Universitas Indonesia Library
