Ditemukan 50 dokumen yang sesuai dengan query
Monica Retno Indah Novidya Lestari, author
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
S5328
UI - Skripsi Open Universitas Indonesia Library
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2000
S5078
UI - Skripsi (Membership) Universitas Indonesia Library
Tasya Adisti Susilo, author
Seiring perkembangan teknologi komunikasi, dunia public relations bertransformasi menuju arah yang lebih dinamis dan cepat. Memanfaatkan kelebihan platform digital dan menggunakan media sosial seperti Twitter, public relations officer (PRO) saat ini seolah difasilitasi untuk bisa berkreasi dalam melaksanakan perannya di perusahaan. Penelitian ini bertujuan untuk mengetahui aktivitas sebuah akun Twitter...
Depok: Universitas Indonesia, 2012
S-Pdf
UI - Skripsi (Open) Universitas Indonesia Library
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Fluss, Donna, author
To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and...
New York: American Management Association, 2005
e20441814
eBooks Universitas Indonesia Library
Sartain, Libby, author
Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization?s population. They bridge the gaps between the individual and the collective, the person and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work,...
New York: [American Management Association, ], 2003
e20438104
eBooks Universitas Indonesia Library
Irene Nataprawira, author
Tujuan dari penelitian ini adalah untuk menggambarkan strategi customer relations Panti Sosial Sasana Tresna Werdha V Jelambar Jakarta Barat melalui pendekatan model communicative competence. Keterbatasan lansia di periode usia lanjutnya menuntut penulis untuk menggunakan model communicative competence sebagai acuan dalam membuat strategi customer relations. Penelitian ini menggunakan metode wawancara mendalam...
Depok: Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
S-Pdf
UI - Skripsi (Open) Universitas Indonesia Library
Farber, Barry J., author
Irvine, California: Entrepreneur Press, 2013
658.85 FAR s
Buku Teks Universitas Indonesia Library
Bacon, Terry R., 1947-
The "Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop: a carefully plotted opening game, with all internal values, policies, practices and behaviors fully aligned to make the most of resources and capabilities; a smart and efficient middle...
New York: American Management Association, 2004
e20438402
eBooks Universitas Indonesia Library
Goldman, Jeremy, author
If you're not social, it's like you're not even there. That's how critical social media marketing has become. Businesses everywhere are struggling to adapt, but transitioning from traditional marketing to online engagement is fraught with questions, such as: How much is a Facebook "like" worth? How can you effectively engage...
New York: [American Management Association, ], 2013
e20436948
eBooks Universitas Indonesia Library
