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"Perkembangan industri telekomunikasi semakin meningkat pesat demikian juga industri penyewaan menara telekomunikasi sebagai industri pendukung. PT XYZ sebagai salah satu pelaku dan bahkan sebagai pelopor dalam industri penyewaan menara telekomunikasi di Indonesia harus mampu memenangkan persaingan dan manjadi yang terbaik dalam industri tersebut sehingga mampu memberikan kinerja yang terbaik dimata pelanggan. Kinerja operasi dan pemeliharaan ditentukan oleh kemampuan team dan kemampuan pelayanan kepada pelanggan sehingga dapat memberikan tingkat kepuasan bagi pelanggan. Untuk memberikan analisa kinerja operasi dan pemeliharaan maka digunakan data yang terkait dengan pelanggan seperti keluhan pelanggan, respond time, waktu penyelesaian keluhan, kepuasan pelanggan, downtime dan biaya untuk melaksanakan operasi dan pemeliharaan serta team yang secara langsung menangani operasi dan pemeliharaan. Data yang digunakan adalah data tahun 2007 dan semester I tahun 2008. Analisa kinerja menggunakan metode maintenance scorecard, yang diawali dengan menentukan KPI (Key Performance Indicator) berdasarkan 6 (enam) perspective didalam maintenance scorecard yaitu productivity, cost efficiency, safety, environment, quality dan learning. Berdasarkan KPI tersebut dilanjutkan dengan melakukan analisa kinerja. Hasil analisa penilaian kinerja berdasarkan berbagai perspektif tersebut secara umum sudah cukup baik seperti perspektif cost efficiency, safety, environment dan learning tetapi dalam perspektif productivity dan quality yang terkait dengan pelayanan pelanggan harus dilakukan tindakan perbaikan karena masih belum sesuai target yang ditetapkan.

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Nowadays, the telecommunication industry is growing rapidly, which also has direct impact to the growth of Tower Leasing Business as a supporting industry in Indonesia. PT. XYZ as a key player and even a pioneer in the Tower Leasing Business, must be able to gain the competitive advantage in the market and be the leader in the industry, hence can provide a quality service to its customer as demanded. The performance of Operation and Maintenance, as one of critical factor for customer satisfaction, is heavily depend upon ability and capability of team, as well as ability to provide an excellent service to customer, to meet their expectation.

In order to conduct performance analysis of Operation & Maintenance, the following data which relate to customer are required, such as : complaints, MTTR (Mean Time to Respond), Mean Time to Repair, customer satisfaction index, Down time per occurrence and cost associated with equipment as well as direct cost of all man power who run the operation & maintenance program.

The data used for this analysis is taken from 2007 and 1st half of 2008. The performance analysis uses Maintenance Scorecard Method, which is started by defining KPI (Key Performance Indicator) based on 6 (six) factors in maintenance scorecard. They are: Productivity, Cost Efficiency, Safety, Environment, Quality and Learning. Once KPI is obtained, then evaluation of performance can start.

The output of performance analysis based on those 6 factors, mostly demonstrate 'above average' point, such as Cost Efficiency, Safety, Environment, and Learning. However, the team still need to do a major improvement program in the area of Productivity and Quality, as the analysis result shows'below average' point."

"Customer-driven supply chains : strategies for lean and agile supply chain design reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors’ experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include, mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced. This methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard."

"Industrial production in high-wage countries like Germany is still at risk. Yet, there are many counter-examples in which producing companies dominate their competitors by not only compensating for their specific disadvantages in terms of factor costs (e.g. wages, energy, duties and taxes) but rather by minimising waste using synchronising integrativity as well as by obtaining superior adaptivity on alternating conditions. In order to respond to the issue of economic sustainability of industrial production in high-wage countries, the leading production engineering and material research scientists of RWTH Aachen University together with renowned companies have established the Cluster of Excellence “Integrative production technology for high-wage countries”. This compendium comprises the cluster’s scientific results as well as a selection of business and technology cases, in which these results have been successfully implemented into industrial practice in close cooperation with more than 30 companies of the industrial production sector."

"Dengan semakin ketatnya persaingan di e-marketplace C2C, penyedia platform harus mencari dan menemukan cara untuk menjaga hubungan dengan pelanggan. Penelitian ini membahas faktor-faktor yang mempengaruhi loyalitas pelanggan pada e-commerce. Objek penelitian ini yaitu tiga perusahaan penyedia e-marketplace C2C di Indonesia. Pada penelitian ini digunakan metode SEM Structural Equation Modeling dengan indikator yang ditentukan berdasarkan literatur dan pendapat ahli dan melibatkan 350 responden untuk setiap perusahaan. Penelitian ini membuktikan bahwa faktor kepuasan pelanggan selalu mempengaruhi loyalitas pelanggan. Berdasarkan efek totalnya, faktor kepercayaan paling berpengaruh terhadap loyalitas pelanggan TK. Faktor ekspektasi pelangganpaling mempengaruhi loyalitas pelanggan BL. Faktor kepuasan pelanggan paling mempengaruhi loyalitas pelanggan EV.

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The escalation of e commerce competition nowadays force platform providers seek and find ways to maintain relationships with their customers. The research discusses the factors that affect customer loyalty in e commerce. The object of this study is three providers of C2C e marketplace in Indonesia. In this study SEM Structural Equation Modeling was used by involving 350 respondents for each company and expert opinion to determine the indicators.

This study proves that the customer satisfaction factor always affects customer loyalty. Based on the total effect, trust affect customer loyalty significantly in TK. Meanwhile, customer expectation affect customer loyalty significantly in BL. Customer satisfaction proved to be factors that significanttly effect customer loyalty in EV."

"Di era pembangunan saat ini, pelaksanaan proyek konstruksi dan infrastuktur sedang marak, yang menuntut perusahaan dalam industri untuk meningkatkan kinerjanya. Dalam upaya meningkatkan kinerja dan menciptakan efisiensi pada perusahaan di industri konstruksi dan infrastruktur khususnya BUMN, pemerintah Indonesia mengeluarkan kebijakan untuk dilakukannya implementasi Enterprise Resource Planning (ERP). Tujuan dari Penelitian ini adalah untuk melakukan evaluasi hasil implementasi Enterprise Resource Planning terhadap peningkatan kinerja proses bisnis pada salah satu BUMN konstruksi dan Infrastruktur. Analisis Peta Proses Bisnis sebelum dan setelah Implementasi ERP, dan Survey dilakukan untuk mengevaluasi kinerja dari proses bisnis pengelolaan biaya usaha di perusahaan hasil implementasi ERP. Kriteria Evaluasi dikembangkan berdasarkan empat dimensi kinerja proses bisnis yaitu waktu, biaya, kualitas dan fleksibilitas. Hasil analisis proses bisnis dan survei mengindikasikan bahwa implementasi ERP telah memberikan dampak positif terhadap kinerja proses bisnis, namun ditemukan adanya kelemahan yang dirasakan user dalam implementasinya. Melalui penelitian ini, peluang perbaikan teridentifikasi untuk membantu perusahaan membuat keputusan dalam mengimplementasikan ERP dengan lebih baik

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In this development era, many construction & infrastructure projects are being held all over the world, that requires company in the industry to improve their performances. Furthermore, in an effort to increase performances and finally create efficiency, The Indonesian Government issues policy that directs the construction & infrastructure companies especially State-Owned Enterprise’s (SOE’s) to implement Enterprise Resource Planning (ERP). The purpose of this research is to evaluate the results of ERP implementation towards the business process performances improvement in one of the constructions & infrastructure SOE which has a crucial role in the establishment of the Trans Sumatera Toll Road Megaproject in Indonesia. Analysis of business process before and after implementation is carried out as well as the survey to evaluate the performances of expenditure management business process in the company after the ERP implementation. The evaluation criteria are developed based on the four dimensions of Business Process Performance, which is time, cost, quality and flexibility. The results from the study indicate that ERP Implementation has given positive effect toward business process performance improvement, while there are still some weak points in the implementation. Due to this research, opportunities for improvement are identified to support company in making decision for better ERP implementation."

"Environmental design is becoming an increasingly significant agenda for many manufacturing companies and yet there is no standard to their approaches, strategies or their levels of execution. Applying design for environment (DfE) methodologies to develop a more sustainable supply chain has formed procedures and techniques which allow designers to integrate these methods with environmental supply chain management. Design for environment as a tool for the development of a sustainable supply chain aims to define relevant target specifications for a product throughout its life cycle, from conception and design to the end of its operating life.Be considering this new approach to the supply chain, environmental responsiveness can work in tandem with sounds business management. The usual focus on suppliers, manufacturers and customers is expanded in design for environment as a Tool for the Development of a Sustainable Supply Chain to include stakeholders such as government bodies and recycling companies. The influence of these additional groups is analyzed alongside concepts such as, product life cycle development aimed at environmental impact minimization, supplier selection and management based on environmental criteria, andmarketing and communication choices which increase the value of environmentally sensitive products.By including several case studies alongside theoretical topics, Design for environment as a tool for the development of a sustainable supply chains acts as a foundation for professionals across the supply chain, from industrial designers to marketing and sales departments, who are involved in environmental issues."

"Outsourcing in manufacturing : the knowledge dimension explains in detail how a manager can acquire, create, transfer and use knowledge that optimizes their outsourcing decisions and improves the changes of marketplace success. This book gives examples of the key decisions that needs to be taken by managers regarding effective outsourcing. Decisions are divided around the structural and infrastructural aspects of outsourcing and the key knowledge that needs to be managed to support good decisions. The book contains illustrations and examples of key processes throughout and concludes with a section dedicated to case studies. These case studies represent a variety of manufacturing system types and sizes focused on supply chain integration, and which deploy various manufacturing paradigms including craft, mass, lean, adaptive, and sustainable manufacturing. This book covers many theoretical and practical examples of critical outsourcing decisions, their knowledge aspects and how knowledge challenges can be dealt with in a systematic way. It provides a key resource for students, lecturers and industry managers looking to solidify their understanding and application of outsourcing decision making strategies."

"This book provides a framework for governing policy implementation by various stakeholders during the delivery of infrastructure projects. This framework relies on the tenets of the Viable Systems Model (VSM), a systems cybernetic model that enjoys a high level of acceptance in organizational analysis. The book presents a step-by-step guide for the multi-level governance of implementation during project delivery. Although the book focuses on the context of local content development policy and construction projects (infrastructure), it is presented in a manner that allows it to be adapted to other policies and sectors. "

"This book presents the proceedings of the 3rd International Joint Conference – ICIEOM-ADINGOR-IISE-AIM-ASEM (IJC2017) “XXIII International Conference on Industrial Engineering and Operations Management”, “International ADINGOR Conference 2017”, “International IISE Conference 2017”, “International AIM Conference 2017” and “International ASEM Conference 2017”, which took place at UPV (Universitat Politècnica de València) from July 6th to 7th, 2017.
This joint conference is the result of an agreement between ABEPRO (Associação Brasileira de Engenharia de Produção), ADINGOR (Asociación para el Desarrollo de la Ingeniería de Organización), IISE (Institute of Industrial and Systems Engineers), AIM (European Academy for Industrial Management) and ASEM (American Society for Engineering Management).Consisting of papers on new global perspectives on industrial engineering and management, the book offers an interdisciplinary view of industrial engineering and management. The topics covered include: strategy and entrepreneurship, quality and product management, modelling and simulation, knowledge and project management, logistics, as well as production, information and service systems."

"The book features research papers presented at the International Conference on Computer Networks and Inventive Communication Technologies (ICCNCT 2018), offering significant contributions from researchers and practitioners in academia and industry. The topics covered include computer networks, network protocols and wireless networks, data communication technologies, and network security. Covering the main core and specialized issues in the areas of next-generation wireless network design, control, and management, as well as in the areas of protection, assurance, and trust in information security practices, these proceedings are a valuable resource, for researchers, instructors, students, scientists, engineers, managers, and industry practitioners."