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Ditemukan 6312 dokumen yang sesuai dengan query
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Miller, Brian Cole, author
Every group can benefit from team-building exercises. But sometimes it's not practical to embark on a full-scale training initiative. Now, supervisors, managers, and team leaders have 50 team-building activities to choose from, all of which can be implemented with no special facilities, big expense, or previous training experience...
New York: [American Management Association, ], 2004
e20438137
eBooks  Universitas Indonesia Library
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Miller, Brian Cole, author
Contrary to popular opinion, brainstorming isn't magic. Truly productive brainstorming sessions are dependent on the ability of the leader to create the right environment and let his or her people's ideas flow. Filled with clear, concise guidance and quick, easily implemented techniques, this book provides supervisors, managers, and team leaders...
New York: [American Management Association, ], 2012
e20437176
eBooks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
Let?s face it, dealing with customers isn?t easy. They aren?t always right?or even pleasant?but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult...
New York: American Management Association, 2012
e20437157
eBooks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...
New York: American Management Association, 2012
e20436774
eBooks  Universitas Indonesia Library
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Falcone, Paul, author
As a manager, you aren't truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and "2600 Phrases for Setting Effective Performance Goals" is there to lend a hand. A natural follow-up to the bestselling "2600 Phrases for...
New York: [American Management Association, ], 2012
e20436692
eBooks  Universitas Indonesia Library
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Stein, Sherman K., author
New York: McGraw-Hill, 2001
510 STE h
Buku Teks  Universitas Indonesia Library
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Weber, Larry, author
New Jersey: John Wiley & Sons Inc., 2009
658.8 WEB m
Buku Teks  Universitas Indonesia Library
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Foonberg, Jay G.
Chicago: The American Bar Association, 1976
340 FOO h
Buku Teks  Universitas Indonesia Library
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Mason, Joseph G.
San Francisco: McGraw-Hill, 1971
658 MAS h
Buku Teks  Universitas Indonesia Library
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Goodson, Scott, 1963-, author
New Delhi: McGraw-Hill, 2012
658.802 GOO u
Buku Teks  Universitas Indonesia Library