Hasil Pencarian  ::  Kembali

Hasil Pencarian

Ditemukan 6179 dokumen yang sesuai dengan query
cover
Rosen, Bob, 1955-, author
Summary: "A provocative, personal approach to leadership based on in-depth research with hundreds of executives around the worldConfronted by disruptive change and economic turbulence, many of today's leaders find themselves ill-equipped to manage the hazards they now face. They must contend with chronic uncertainty, cynical employees, and personal burnout. Most are...
San Francisco: Jossey-Bass, 2014
658.409 2 ROS g (1)
Buku Teks  Universitas Indonesia Library
cover
Cooper, Alfred M., author
New York: McGraw-Hill, 1952
658.312 4 COO h
Buku Teks  Universitas Indonesia Library
cover
Cooper, Alfred M., author
New York, N.Y.: McGraw-Hill, 1958
658.3 COO h
Buku Teks  Universitas Indonesia Library
cover
Cooper, Alfred M., author
New York, N.Y. : McGraw-Hill, 1963
658.302 4 COO h
Buku Teks  Universitas Indonesia Library
cover
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks  Universitas Indonesia Library
cover
Evenson, Ren`ee, author
New York: Amacom, 2005
658.8 EVE c
Buku Teks  Universitas Indonesia Library
cover
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks  Universitas Indonesia Library
cover
Stanley, Colleen, author
Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional...
New York: [American Management Association, ], 2013
e20436850
eBooks  Universitas Indonesia Library
cover
Kumar, Jagdish, author
Singapore: S.S. Mubarak and Brothers, 1996
658.402 KUM h
Buku Teks  Universitas Indonesia Library
cover
Carter, Gregg Lee, author
Gain control of tough conflict situations and transform them into a productive force in your organization. How to manage conflict in the organization, second edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts?and...
New York: [American Management Association, ], 2006
e20437012
eBooks  Universitas Indonesia Library
<<   1 2 3 4 5 6 7 8 9 10   >>