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Ditemukan 7345 dokumen yang sesuai dengan query
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Furjanic, Sheila W., author
"Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn...unless, of course, the trainer uses this insightful new book. Turning Training into Learning provides a specific, tested method for making sure training equals...
New York: [American Management Association, ], 2000
e20438340
eBooks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks  Universitas Indonesia Library
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Evenson, Ren`ee, author
New York: Amacom, 2005
658.8 EVE c
Buku Teks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
New York: Amacom, 2012
658.31245 EVE c
Buku Teks  Universitas Indonesia Library
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Evenson, Renee, 1951-, author
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees...
New York: American Management Association, 2012
e20436774
eBooks  Universitas Indonesia Library
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New Landark, Scotland: Geddes & Grosset, 2003
R 423.1 DIC
Buku Referensi  Universitas Indonesia Library
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Labin, Jenn, author
This book has addressed a lot of best practice and methods for coping with real-world constraints on training projects. We have covered everything from dealing stakeholders and subject matter experts (SMEs) to targeting analysis and evaluation. The path of an instructional designer is never a smooth one, with leisurely amounts...
Alexandria, VA: American Society for Training & Development, 2010
e20440820
eBooks  Universitas Indonesia Library
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Nelson, Dave, author
Great companies save money every day, now every organization can realise "The Incredible Payback"! The authors of the acclaimed "The Purchasing Machine" deliver an eye-opening look at the power of supply management, presenting success stories from best-of-the-best procurement organizations like Honda, Delphi, John Deere, and others. This book presents an...
New York: [American Management Association, ], 2005
e20438441
eBooks  Universitas Indonesia Library
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