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Ditemukan 2736 dokumen yang sesuai dengan query
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Lucas, Robert W., author
[place of publication not identified]: [publisher not identified], [date of publication not identified]
658.812 Luc c
Buku Teks  Universitas Indonesia Library
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Fitzsimmons, James A., author
Boston: 2004
658FITS001
Multimedia  Universitas Indonesia Library
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Denton, D. Keith, author
New York: McGraw-Hill, 1992
R 658 DEN s
Buku Referensi  Universitas Indonesia Library
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"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service...
New York: American Management Association, 1998
e20440863
eBooks  Universitas Indonesia Library
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Anderson, Kristin, author
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a...
New York: American Management Association, 1992
e20440816
eBooks  Universitas Indonesia Library
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New York: McGroww-Hill, 1978
610.73 NUR
Buku Teks  Universitas Indonesia Library
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Gilbert, Wilfred C.
Washington: The Library of Congress, 1952
328.37 Gil l
Buku Teks  Universitas Indonesia Library
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Joseph, William, author
New York: McGraw-Hill, 1983
658 JOS p (2)
Buku Teks  Universitas Indonesia Library
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Chicago, Illinois: University of Chicago Press, 1945
351.09 CIV
Buku Teks  Universitas Indonesia Library
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Kasmir, author
Jakarta: RajaGrafindo Persada, 2005
658.8 KAS e
Buku Teks  Universitas Indonesia Library