Ditemukan 1 dokumen yang sesuai dengan query
Agus Pramusinto, author
Abstract. This paper discusses complaint handling mechanisms local leaders use for effective leadership. In a democratic government, public policy formulation is supposed to represent the interests of the citizens through a democratic political process. However, the involvement of the citizens is also needed during the public service delivery. A...
2013
PDF
Artikel Jurnal Universitas Indonesia Library
