Ditemukan 1 dokumen yang sesuai dengan query
Bernadus Nugroho, author
The concept of TQM and BPR focuses on process improvement and the implementation of process vision may take several years. Therefore,the commitment of the senior management is important to motivate the managers and employees who would make the changes work and curb their impatience during the long course of process...
1996
BBJI-II-4Des1996-49
Artikel Jurnal Universitas Indonesia Library
