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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
cover
Brown, Stanley A., author
Total Quality Service: how organization use it to create a competitive advantage
Canada: Prentice-Hall, 1992
658.812 BRO t
Buku Teks  Universitas Indonesia Library
cover
Brown, Stanley A., author
Creating the service culture
Ontario: Prentice-Hall, 1990
685.812 BRO c
Buku Teks  Universitas Indonesia Library