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Crawley, John

PART I: UNDERSTANDING MEDIATION: The potential of mediation -- The cost and value of conflict -- The mediation approach -- PART II: MEDIATION IN ACTION: A map of the process -- Working with the parties separately -- A joint mediation session -- Moving on -- Mediating a high-conflict situation --...

London: Nicholas Brealy, 2007

658.4 CRA m

Buku Teks  Universitas Indonesia Library

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