Ditemukan 1 dokumen yang sesuai dengan query
Curtin, Steve, author
Reveals three elements common to all exceptional service experiences. This title makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, and more...
New York: [American Management Association, ], 2013
e20436815
eBooks Universitas Indonesia Library
