Ditemukan 1 dokumen yang sesuai dengan query
Giere, Nancy M., author
Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organizations goals and objectives. It discusses how to hire for attitude and...
Alexandria, VA: [American Society for Training & Development Press, American Society for Training & Development Press], 2000
e20435432
eBooks Universitas Indonesia Library
