Ditemukan 2 dokumen yang sesuai dengan query
Goulston, Mark, author
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience...
New York: American Management Association, 2010
e20448844
eBooks Universitas Indonesia Library
Goulston, Mark, author
People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up - and even if they do comply, lingering resentment undermines the relationship ...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get...
New York: [American Management Association, ], 2013
e20437180
eBooks Universitas Indonesia Library
