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Jones, Mark David
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Based on years of extensive experience working with Disney and other leading Fortune 500 companies, Jones and Kober present the World Class Excellence Model, a groundbreaking new operational model that enables organizations to achieve sustainable results by creating a culture of excellence for internal customers (employees) while building brand with highly satisfied, loyal external customers ...
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Alexandria, Virginia: American Society for Training & Development, 2010
e20441064
eBooks Universitas Indonesia Library
