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Sapto Harry Kriswanto
"Persaingan pelayanan jasa kesehatan rumah sakit di Indonesia belakangan ini banyak mengalami perubahan yang disebabkan antara lain, tekanan ekonomi dan politik Indonesia, arus informasi yang berkambang pesat, kesadaran pengguna jasa pelayan akan kebutuhan kesehatan serta bertambahnya rumah sakit baik kepemilikan kelompok maupun perorangan. Tuntunan pelayanan yang berorientasi pada pelanggan menjadi syarat untuk menghadapi persaingan ini.
Dalam upaya untuk pemenuhan tuntutan tersebut maka manajemen rumah sakit sebagai penyedia jasa layanan kesehatan harus selalu berupaya untuk meningkatkan mutu pelayanannya. Menyadari bahwa mutu sangat erat kaitannya dengan nilai-nilai yang dianut baik oleh rumah sakit sebagai penyedia jasa pelayanan maupun pasien sebagai penerima jasa pelayanan kesehatan perlu diteliti mengenai jasa pelayanan kesehatan.
Dalam penelitian digunakan metode servqual untuk mengukur kepuasan pelanggan berdasarkan harapan dan presepsi mereka terhadap mutu pelayanan yang dikembangkan oleh parasuraman ( 1985 ) kemudian dilakukan juga penelitian terhadap minat beli Mang.
Dalam penelitian ini desain penelitian yang digunakan cross sectional dengan analisis deskriptif dan merupakan penelitian survey terhadap 384 orang pasien yang dirawat di RS Pertamina Klayan dengan menggunakan kuesioner Parasuraman dkk yang telah disesuaikan dengan kepentingan rumah sakit.
Penelitian ini bertujuan untuk melihat hubungan antara dimensi Servqual dan kepuasan serta minat beli ulang.
Dari hasil penelitian ini menunjukkan bahwa secara keseluruhan pasien RS Pertamina Klayan periode Januari - Maret 2003 merasa puas, dengan dimensi variabel assurance memiliki hubungan yang paling kuat terhadap kepuasan pasien sebesar 0,879 . Sedangkan minat beli ulang yang paling kuat hubungannya dengan kepuasan adalah pelayanan perawat sebesar 0,713.
Berdasarkan penelitian ini, disarankan untuk memperhatikan besamya pengaruh variabel-variabel mutu pelayanan terhadap kepuasan pelanggan yang selanjutnya dapat dibakukan sebagai standar kepuasan pasien dengan metode Servqual. Kemudian perlu dipikirkan informasi yang berasal selain dari pasien, dalam bentuk lain guna meningkatkan minat penggunaan rumah sakit Pertamina Klayan.

Emulation of service activities of health of hospital in Indonesia lately experiencing of many caused change for example, economic pressure and Indonesia politics, information current which is too fast, awareness of service user of steward of requirement of health will and also increasing good hospital it's ownership of individualness and also group. Service manual which orienting to customer/ client become condition to face this emulation.
In the effort for the accomplishment of the demand hence hospital management as organization of health service have to always cope to increase quality of its service. Realizing that quality very hand in glove its bearing with embraced values either by hospital as organization of health service of patient and also service as receiver of health service require to check to health service.
In research used by method of servqual to measure satisfaction of [customer/ client] pursuant to and expectation of perceive their to quality of service developed by Parasuraman ( 1985 ) and then conducted also research to enthusiasm re-buying.
In this research used by design sectional cross with descriptive analysis and represent research of survey to 384 patient people which taking care of in Pertamina Klayan Hospital by using Parasuraman et.al questioner which have been adapted for importance of hospital.
This research aim to see of relation between dimension of Servqual and satisfaction and also enthusiasm re-buying.
From result of this research indicate that as a whole patient of Pertamina Klayan Hospital period of January- March 2003 licking lips, with variable dimension of assurance have strongest relation to satisfaction of patient equal to 0,879 or 87,9%. While enthusiasm buy to repeat strongest of its relation with satisfaction is nursing services equal to 0,713 or 71,3%.
Pursuant to this research, is suggested to pay attention the level of influence of variables quality of service to satisfaction of [customer that later on can be settled as standard satisfaction of patient with method of servqual. Later then require to be thought of information coming apart from patient, in the other of utilize to improve enthusiasm usage of hospital of Pertamina KIayan Hospital.
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Depok: Universitas Indonesia, 2003
T12943
UI - Tesis Membership  Universitas Indonesia Library
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Rifqi Adrian Kriswanto
"Based on the writer experience in the Financial Bureau of the Ministry of Law and Human Right, the Officials, work performance is found to be still very low as shoure by the facts as follow ; no discipline in working hours, late arrival or early departure, leaving office space during working hours without clear reasons, slowness in work accomplishment, frequent absence of workdays, talking more with other officials rather than completion of work. The role of office leader in combining and making all resources Boned by the Financial Bureau of the Ministry of Law and Human Right is not yet full optimum. This situation al also suspected as the consequence of several factors such as low work satisfaction and low work compensation an the part of official (workers).
The goal this research is the identification of how close the leadership style and compensation award correlation with the work Satisfaction on the part of the Financial Bureau official the Ministry of Low and Human Right. The purposes of this research are for knowledge development and contribution correlated with officials satisfaction.
The Research methodology used is the explanatory survey through verificatively descriptive Research nature. The data collection method consists of observation, interview, and questionnaire-fof validity test, the writer uses the technique of split half. The analysis for data measurement uses correlation coefficience.
The validity and reliability tests of the instruments show that the result is significant, meaning that all instruments are acceptable and thrust worthy. The statistical analysis using correlation coefficience reveals that the correlation between the leadership style and the work satisfaction is 0.425, while the correlation between compensation and work satisfaction of the officials is 0.530.
The result of the hypotesis test shows that leadership style and compensation have significant correlation with the work satisfaction of the officials, both partially and simultanlously. Leadership style together with compensation correlates significantly with the work satisfaction of the officials of the Financial Bureau of the Ministry of Low and Human Right. Compensation has bigger individual corelation than leadership style with work satisfaction, meaning that the work satisfaction of the officials is triggered by compensation awarded by the Financial Bureau of the Ministry of Low and the Human Right."
Depok: Universitas Indonesia, 2005
T22530
UI - Tesis Membership  Universitas Indonesia Library
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Nugroho Kriswanto
"Besarnya bukaan ventilasi pada suatu ruangan berpengaruh terhadap besarnya bahaya yang mungkin timbul saat terjadi kebakaran. Dalam hal ini ventilasi menjadi tempat masuknya udara ke dalam ruangan yang berfungsi sebagai oksidizer pada proses kebakaran. Besarnya bukaan ventilasi memiliki pengaruh terhadap karakteristik api yang muncul, hal ini dapat diindikasikan dari besarnya laju pembakaran (burning rate) [Kawagoe & Sekine, 1963). Laju produksi kalor suatu benda dapat diukur berdasarkan besarnya konsumsi oksigen yang dibutuhkan saat benda tersebut terbakar. Metode pengukuran ini berdasarkan pada prinsip dasar bahwa panas yang dilepaskan per unit oksigen yang dibutuhkan adalah kurang lebih sama untuk bahan bakar organik umum yang sering ditemui sebagai bahan bakar dalam kebakaran, yaitu 13,1 kJ/gram O2 [Hugget, 1980). Makalah ini membahas hasil penelitian yang dilakukan berupa pengaruh besarnya ventilasi pada kasus kebakaran yang terjadi di dalam ruangan (room fires) dengan berdasarkan prinsip pengukuran laju produksi kalor. Peralatan eksperimental yang digunakan adalah kalorimeter api skala laboratorium, yang terdiri dari conical heater dengan daya 4000 Watt yang digunakan pada tegangan 220 Volt, load cell, sistem pengambilan sampel gas buang, sistem gas buang yang telah dilengkapi berbagai alat ukur, sistem pengukuran dan kontrol temperatur, sistem pengukuran tekanan, dudukan sampel, sistem pembatas pemasukan udara ke dalam ruang tempat sampel terbakar, dan sistem akuisisi data. Selain mendapatkan data laju produksi kalor, dalam penelitian ini juga didapatkan data laju penurunan massa. Berdasarkan hasil data penelitian serta analisa yang dilakukan, dapat diperoleh adanya pola yang menunjukan kemiripan pada tiap besar bukaan ventilasi dan besar frekuensi blower. Secara umum perbedaan yang terjadi terdapat pada nilai-nilai puncak HRR dan laju penurunan massa, lamanya sampel terbakar, dan delay waktu antara peak pertama dan kedua HRR yang secara umum berhubungan dengan kecukupan udara yang masuk ke dalam ruangan dan heat loss yang terjadi. Kegiatan dan hasil-hasil lainnya dari penelitian ini akan dijelaskan lebih lanjut pada makalah lengkap.

The size of ventilation opening in a compartment plays a role in the level of danger that may occur in fire hazard. In this case, ventilation is considered to be the place for air coming from outside to play its role as an oxidizer in the combustion process. Indication that shows ventilation opening plays role in a combustion process can be seen from the fact that it influenced the rate of burning [Kawagoe & Sekine, 1963]. Heat release rate of a burn material can be measured by the amount of oxygen consumption during the combustion process. This measuring method as based on the fact that the heat released per unit oxygen in a combustion process has the same value for an organic fuel that usually play role as fuel in combustion, which is 13,1 kJ/gram 02 [Hugget, I980]. This paper present the result of an experiment that proof the role of ventilation in compartment/room fires based on the principal of heat release rate. The equipments used during the experiment is the fire calorimeter that consist of a 4000W conical heater, load cell, exhaust gas sampling sistem that has been fully equipped with many measuring device, temperature control and measuring system. pressure measuring device system, sample holder, ventilation system with opening variable, and data acquisition system. Beside getting the heat release rate, this experiment also give the value of mass loss rate during the sample's combustion process. Based on the data collected and further analysis, this experiment result many similar pattern on the graph from variable opening and blower frequency. In general, the difference of each graph are the peak value of heat release rate and mass loss rate, burning period, and the delay time between the first and the second peak of heat release rate that related with the amount of oxygen entering the compartment and the heat loss that occur. Other activities and results from this experiment is clearly explained in the full paper."
Depok: Fakultas Teknik Universitas Indonesia, 2005
S37776
UI - Skripsi Membership  Universitas Indonesia Library
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Agung Kriswanto
Jakarta: Perpustakaan Nasional Republik Indonesia, 2012
899.222 AGU g
Buku Teks  Universitas Indonesia Library
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Agung Kriswanto
Jakarta: Perpustakaan Nasional, 2013
091 AGU u
Buku Teks SO  Universitas Indonesia Library
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Hutauruk, Jonathan Kriswanto
"[ABSTRAK
Logam tantalum dan niobium merupakan logam yang sumbernya termasuk ke dalam kategori critical in mid term. Terak timah merupakan limbah yang dapat dijadikan sebagai sumber cadangan kedua. Dalam penelitian ini akan dilihat pengaruh pemanggangan pada 700 oC serta pengaruh variasi konsentrasi larutan NaOH dan HCl sebagai larutan lindi, sampel terak timah yang digunakan berasal dari Indonesia dengan kadar 0,33% Ta2O5 dan 0,64% Nb2O5. Pengujian XRF digunakan untuk melihat perubahan kadar Ta2O5 dan Nb2O5 setelah proses pemanggangan dan pelindian. Hasil pemanggangan didapatkan distribusi massa terbanyak pada ukuran mesh +100 dan terjadi peningkatan kadar Ta2O5 dan Nb2O5 berturut-turut meningkat sebanyak 21,1% dan 37,5%. Kadar yang dihasilkan dari pelindian dengan 4 M NaOH meningkat sebanyak 3,48 dan 1,75 kali lipat dari Ta2O5 dan Nb2O5 awal. Secara keseluruhan rangkaian penelitian khususnya setelah pelindian HCl memperoleh peningkatan kadar mencapai 1,51% Ta2O5 pada 1 M HCl dan 1,41% Nb2O5 pada 4 M HCl.
ABSTRACT
The source of tantalum and niobium were known include as critical in mid term. The tin slag is a waste which could be a secondary resource. This research to found the effect of 700 oC roasting and concentration variable of NaOH and HCl solution as leaching reagent, the sample used Indonesian tin slag which have initial grade 0.33% Ta2O5 dan 0.64% Nb2O5.The change of Ta2O5 and Nb2O5 grades were determined by XRF test after roasting and leaching. The highest mass distribution on +100 mesh as the roasting result and the grades were increased 21.1% and 37.5% for Ta2O5 and Nb2O5. The results of leaching 4 M NaOH were increased of about 3.48 and 1.75 times from initial grade. From the whole of results, especially after HCl leaching were increased to 1.51% Ta2O5 on 1 M HCl and 1.41% Nb2O5 on 4 M HCl.
;The source of tantalum and niobium were known include as critical in mid term. The tin slag is a waste which could be a secondary resource. This research to found the effect of 700 oC roasting and concentration variable of NaOH and HCl solution as leaching reagent, the sample used Indonesian tin slag which have initial grade 0.33% Ta2O5 dan 0.64% Nb2O5.The change of Ta2O5 and Nb2O5 grades were determined by XRF test after roasting and leaching. The highest mass distribution on +100 mesh as the roasting result and the grades were increased 21.1% and 37.5% for Ta2O5 and Nb2O5. The results of leaching 4 M NaOH were increased of about 3.48 and 1.75 times from initial grade. From the whole of results, especially after HCl leaching were increased to 1.51% Ta2O5 on 1 M HCl and 1.41% Nb2O5 on 4 M HCl.
, The source of tantalum and niobium were known include as critical in mid term. The tin slag is a waste which could be a secondary resource. This research to found the effect of 700 oC roasting and concentration variable of NaOH and HCl solution as leaching reagent, the sample used Indonesian tin slag which have initial grade 0.33% Ta2O5 dan 0.64% Nb2O5.The change of Ta2O5 and Nb2O5 grades were determined by XRF test after roasting and leaching. The highest mass distribution on +100 mesh as the roasting result and the grades were increased 21.1% and 37.5% for Ta2O5 and Nb2O5. The results of leaching 4 M NaOH were increased of about 3.48 and 1.75 times from initial grade. From the whole of results, especially after HCl leaching were increased to 1.51% Ta2O5 on 1 M HCl and 1.41% Nb2O5 on 4 M HCl.
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Fakultas Teknik Universitas Indonesia, 2015
S62254
UI - Skripsi Membership  Universitas Indonesia Library
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Agung Kriswanto
"Bismaprawa adalah sebuah codex unicus berasal dari koleksi naskah Merapi-Merbabu yang ditulis sekitar tahun 1669 M. Penelitian ini bertujuan menyajikan Bismaprawa sebagai codex unicus ke dalam edisi teks dan mengeksplorasi aspek kebahasaan untuk menentukan ragama bahasa Bismaprawa serta memperlihatkan intertekstualitas Bismaprawa dengan Adiparwa. Metode yang digunakan dalam penelitian ini dibedakan menjadi dua yaitu metode dalam rangka edisi teks dan metode dalam rangka analisis teks. Edisi teks codex unicus dilakukan dengan menyajikan teks dalam edisi diplomatik dan edisi kritik disertai terjemahan.
Analisis aspek kebahasaan Bismaprawa menunjukkan bahwa bahasa Bismaprawa adalah bahasa Jawa Kuno dengan ragam Merapi-Merbabu, tempat Bismaprawa ditulis. Bahasa Jawa Kuno ragam Merapi-Merbabu menunjukkan ciri-ciri bahasa Jawa Kuno yang mendapat pengaruh bahasa Jawa. Analisis aspek intertekstualitas Bismaprawa dengan Adiparwa dilakukan berdasarkan tokoh dan tempat serta peristiwa. Analisis tersebut menunjukkan bahwa meskipun Bismaprawa bersumber pada Adiparwa, namun beberapa tokoh dan tempat maupun peristiwa tidak ditemukan dalam Adiparwa. Dengan demikian intertekstualitas Bismaprawa dengan Adiparwa melahirkan penciptaan kembali dengan memunculkan unsur baru yang tidak ditemukan dalam teks sumber.
Kesimpulan penelitian ini adalah bahwa untuk menangani naskah codex unicus seperti Bismaprawa memerlukan dua tahap edisi yaitu diplomatik dan kritik. Penciptaan teks Bismaprawa dapat dipandang sebagai upaya pembaca sekaligus penulis dalam rangka menafsirkan Adiparwa sebagai teks sumber. Usaha penafsiran dengan munculnya unsur baru dianggap mewakili sebuah tradisi pewarisan teks yang hidup sesuai dengan situasi masyarakat pendukungnya.

Bismaprawa is a codex unicus originated from Merapi-Merbabu manuscripts written around 1669 AD. This study aims to present a Bismaprawa as codex unicus into text editions and to explore the aspects of language to specify the language diversity of Bismaprawa and also to demonstrate intertextuality Bismaprawa with Adiparwa. The method used in this research is divided into two methods, that is methods for text edition and methods for text analysis. Codex unicus text edition is done by presenting the text in a diplomatic edition and critical edition with translation.
Analysis of language aspects of Bismaprawa shows that Bismaprawa uses Old Javanese with a variety of Merapi-Merbabu, the place where Bismaprawa was written. Old Javanese on Merapi-Merbabu variety shows characteristics of Old Javanese language under the influence of Java language. Analysis of intertextuality aspects of Bismaprawa with Adiparwa performed by the characters, places and events. The analysis shows that despite Bismaprawa rooted in Adiparwa, but some of characters, places and events are not found in Adiparwa. Thus, intertextuality Bismaprawa with Adiparwa produce re-creation by generating a new element which is not found in the source text.
The conclusion of this study is that to deal with codex unicus manuscript like Bismaprawa require two stages editions, that is diplomatic and criticism editions. The creation of Bismaprawa can be seen as an attempt of reader and writer in order to interpret Adiparwa as the source text. Interpretive effort with the advent of a new element is considered to represent a tradition of text inheritance that remain according to the situation of supporters.
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Depok: Fakultas Ilmu Pengetahuan Budaya Universitas Indonesia, 2016
T46647
UI - Tesis Open  Universitas Indonesia Library
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Astari Dwirani Kriswanto
"Internet dewasa ini berkembang sebagai bagian dari tempat informasi mengenai pariwisata seperti tujuan dan atraksi pariwisata. Banyak dari informasi tersebut disampaikan menjadi online review. Konsumen yang telah melakukan perjalanan ke suatu tempat wisata melakukan evaluasi berdasarkan pengalaman pribadi mereka yang kemudian dibagikan melalui online review di Youtube. Konsumen bergantung pada konten media sosial yang dibuat konsumen lainnya dalam pengambilan keputusan dalam melakukan perjalanan.
Penelitian ini bertujuan untuk menganalisis pengaruh dari online review wisata Pacitan oleh travel vlog Lostpacker di Youtube terhadap visit intention wisatawan. Penelitian ini menggunakan pendekatan kuantitatif yaitu data penelitian dikumpulkan melalui survei, menyebarkan kuesioner kepada 100 responden sesuai dengan kriteria sampel yang ditentukan. Pengolahan data dalam penelitian ini menggunakan metode analisis regresi sederhana.
Hasil dari penelitian ini menunjukkan bahwa seluruh dimensi yang terdapat pada online review yang terdiri dari usefulness of online reviews, review expertise, timeliness of online reviews, volume of online reviews, valence of online reviews, dan comprehensiveness of online reviews berpengaruh terhadap visit intention.

Internet is developing as a part of smart tourism to provide information about destinations and attractions. Many of the information is submitted to online review. Consumers who have traveled to a tourist place do an evaluation basen on their personal experience which is then shared through online reviews on Youtube. Consumers depend on social media content that other consumers make in making travel decision.
The objective of this research is to analyze the effect of online review Pacitan tourism by travel vlogger Lostpacker on Youtube towards tourist visit intention. This research uses quantitative approach that is research data collected through survey, and distributing questionnaires to 100 respondents according to the specified sample criteria. The data is processed by simple linear regression method.
The results of this research presents that all dimensions in online review consist of usefulness of online reviews, review expertise, timeliness of online reviews, volume of online reviews, valence of online reviews, and comprehensiveness of online reviews is influenced towards visit intention.
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Depok: Fakultas Ilmu Administrasi Universitas Indonesia, 2018
S-Pdf
UI - Skripsi Membership  Universitas Indonesia Library
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Agung Kriswanto
Jakarta: Wedatama Widya Sastra, 2009
899.221 33 AGU p
Buku Teks  Universitas Indonesia Library