Ditemukan 2 dokumen yang sesuai dengan query
Markus Hartono, author
The fulfilment of customers’ emotional needs (Kansei in Japanese) tends to be highly expected, especially in growing industries such as the service industry. Recent research shows that emotion is just as important as cognition in service-related encounters. Thus, service providers should not overlook the significant roles of both emotional and...
Depok: Faculty of Engineering, Universitas Indonesia, 2016
UI-IJTECH 7:1 (2016)
Artikel Jurnal Universitas Indonesia Library
Markus Hartono, author
In the period of 2004 to 2014 there was a significant growth of employment in the logistics sector in Indonesia. This reflects a rapid rise in the need for logistics activities to support outsourcing. Because there is strong competition in the sector, logistics services should be able to deliver both...
Depok: Faculty of Engineering, Universitas Indonesia, 2017
UI-IJTECH 8:6 (2017)
Artikel Jurnal Universitas Indonesia Library
