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Hasil Pencarian

Ditemukan 1 dokumen yang sesuai dengan query
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Mutiyarsih, author
Minat pemanfaatan kembali unit rawat jalan ditinjau dari kepuasan dan persepsi biaya di Unit Rawat Jalan Rumah Sakit Jantung dan Pembuluh Darah Harapan Kita Tahun 2006 = Re-exploiting enthusiasm of outpatient unit based on satisfaction and cost perception of outpatient unit at coroner and venous hospital of Harapan Kita
Patient satisfaction is one of indicators to measure efficacy of hospital service and giving feedback for the side of management, because service satisfaction will give positive effect of hospital promotion. Background of this research is the existence of trend increasing customer complain both indirect and direct (suggestion box) which are...
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008
T31587
UI - Tesis (Open)  Universitas Indonesia Library