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"Kepuasan pasien merupakan salah satu indikator dalam menilai kualitas jasa pelayanan di rumah sakit. Kepuasan pasien merupakan rasio persepsi dengan harapan pasien terhadap pelayanan di poliklinik umum. Kepuasan pasien dapat dipergunakan sebagai umpan balik bagi manajemen dan diperlukan untuk menilai kualitas pelayanan rumah sakit. Unit Kesehatan Pertamina Plaju agar dapat bersaing dengan rumah sakit lain dan menjadi unit operasi yang mandiri serta dapat memberikan pelayanan yang berkesinambungan harus memberikan pelayanan yang berkualitas. Tujuan penelitian ini adalah untuk mengukur tingkat kepuasan pasien terhadap pelayanan di poliklinik umum Pertamina Plaju, mengukur harapan pasien, mengukur persepsi pasien terhadap pelayanan yang diperolehnya, serta melihat hubungan karakteristik pasien dengan kepuasan. Upaya mengukur kepuasan pasien tersebut dengan menggunakan kuesioner dan sebelum dilakukan penelitian, telah diuji coba dan diukur reliabilitas dan validitas secara internal konsistensi. Karakteristik pasien yang dilihat adalah umur, jenis kelamin, statuslgolongan kepegawaian dan pendidikan. Pengukuran kepuasan pasien pada penelitian ini menggunakan kuesioner yang diisi sendiri oleh pasien. Pengukuran kepuasan pasien dilakukan melalui 5 dimensi kepuasan. Penelitian dilakukan secara potong lintang dan diperoleh sampel penelitian sebanyak 190 responden. Analisis data dilakukan secara univariat, bivariat dan multivariat. Untuk kegunaan manajemen setiap dimensi kepuasan dilakukan analisis diagram kartesius. Hasil analisis data didapat rata-rata tingkat kepuasan pasien yang merupakan rasio persepsi dengan harapan pasien terhadap pelayanan di poliklinik umum Pertamina Plaju sebesar 87 %, dimana rasio yang paling rendah 20 % dan yang paling besar 131 %. Rata-rata skor harapan pasien lebih besar dari rata-rata skor persepsi pasien. Proporsi pasien yang puas sebesar 20 % dan proporsi pasien yang tidak puas sebesar 80 %. Dari seluruh karakteristik pasien yang diteliti ternyata karakteristik status/golongan kepegawaian dan pendidikan yang berhubungan dengan kepuasan pada tingkat keyakinan 90 %. Hasil analisis terhadap dimensi kepuasan pasien ternyata pasien puas pada dimensi jaminan/keyakinan (assurance) dan merupakan dimensi penting bagi pasien. Dimensi sarana fisiklbukti langsung (tangibles) merupakan dimensi yang penting bagi pasien tetapi pasien tidak puas pada dimensi Dimensi empati merupakan dimensi yang tidak penting bagi pasien tetapi pasien puas pada dimensi ini. Sedangkan dimensi keandalan pelayanan (reliability) dan dimensi ketanggapan pelayanan (responsiveness) merupakan dimensi yang tidak penting dan pasien tidak puas pada dimensi ini.

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The patient's satisfaction is one of indicator in evaluating the quality of services in the hospital. Patient's satisfaction is a perception ratio by expectation of patient against the service of general policlinic. Patient's satisfaction can be used to evaluate the quality of service in the hospital to the patient. Health Unit of Pertamina Plaju can compete with other hospital and become an independent operation unit and give a quality service.

The purpose of this research is to measure the level of patient's satisfaction against the service in the general policlinic Pertamina Plaju, to measure the patient's expectation, to measure the perception of patient against the obtained services, and to see the characteristic relationship with the satisfaction. In trying to measure the patient's satisfaction in using questioner and before performing the research is carried out experiment and measured the reliability and validity in an internal consistency. Characteristic of patient to be seen is an age, sex, employee status/group and education.

The measure of patient's satisfaction on this investigation is using the questioner that filled alone by the patient. The measure of patient's satisfaction is performed through five dimensions of satisfaction. The research is carried out by cross sectional obtained samples of research as much 190 respondents. Analysis of data is carried out in the form of univariate, byvariate and multivariate. For the use management each dimensions of satisfaction is carried out the analysis of cartesius diagram.

The result of data analysis which obtained the average of patient's satisfaction is a perception ratio with the patient's expectation against the service in the general policlinic Pertamina Plaju as much as 87 %, where the lowest ratio as much as 29 % and the biggest as much as 131 %. The average of patient's expected score is bigger than the average of patient's perception score. Proportion of satisfied patient is as much as 20 % and proportion of unsatisfied patient as much as 80 %. From the whole characteristics of observed patient is appeared in characteristics of employee status/group and education connected with the satisfaction on 90 % confidence level.

The result of analysis againts the dimension of patient's satisfaction is appeared in patient's satisfaction on the dimension of assurance and is an important dimention for the patient. Dimension of tangibles is an important dimention for the patient, but the patient is not satisfied in this dimention. Dimention of empathy is unimportant one for the patient, but the patient is satisfied on this dimention. Dimension of reliability and responsiveness are unimportant one and patient is not satisfied on this dimension."

"ABSTRAKKota merupakan jaringan kehidupan yanq tumbuh dan berkembang, tumbuh dah berkembangnya karena banyak hal, ada yang tumnuh karena perdagangan, ataupun industri ditambah adanya kegiatan sesuai dengan pertambahan jumlah penduduk perkotaan karena adanya beberapa factor yang memberikan peluang memperoleh sumber kehidupan.

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"Penelitian ini tentang estimasi penghitungan Incremental Capital Output Ratio (ICOR) dan Incremental Labour Output Ratio (ILOR) di Kabupaten Sragen Provinsi Jawa Tengah. Tujuan penelitian ini adalah (1) mengetahui besarnya nilai ICOR dan ILOR di Kabupaten Sragen; (2) mengetahui derajad hubungan investasi tcrhadap penyerapan tenaga kerja di Kabupaten Sragen. Penelitian dilakukan di Kabupaten Sragen, Provinsi Jawa Tengah. Periodc waktu pengamatan adalah tahun 2001-2007. Alat analisis yang digunakan dalam penelitian ini adalah analisis ICOR (Incremental Capital Output Ratio) dan ILOR (Incremental Labour Output Ratio) serta analisis Korelasi. Kesimpulan dari penelitian ini adalah (1) Nilai rata-rata ICOR di Kabupaten Sragcn pada periode tahun 2001 - 2007 adalah sebesar 6,56. Investasi berhubungan positip terhadap pertumbuhan ckonomi di kabupaten Sragen. Hal ini ditunjukkan dari hasil analisis korelasi antara pertumbuhan Investasi dengan pcrtumbuhan PDRB didapatkan nilai sebesar 0,771, nilai korelasi ini signitikan secara statistik. Kenaikan nilai rcalisasi invcstasi di Kabupaten Sragen akan diikuti dengan tetjadinya kenaikan penumbuhan PDRB di Kabupaten Sragen (ceteris paribus); (2) Nilai lI.OR Kabupaten Sragen 2001-2007 adalah sebesar 0,1384. Investasi juga berhubungan positip terhadap penyerapan tenaga kerja di Kabupaten Sragen. Hal tersebut ditunjukkan hasil korelasi antara pertumbuhan investasi dengan penycrapan tcnaga kerja cliperoleh nilai sebesar 0,940 yang signitikan secara statistik. Hasil tersebut menunjukkan bahwa di Kabupaten Sragen belum tetjadi pergeseran penyerapan tenaga kerja daii sektor yang padat karya yang cenderung membutuhkan tcnaga ketja yang banyak kepada sektor-sektor yang lebih padat modal yang cenderung membutuhkan tenaga kerja yang lebih sedikit. Proyeksi kebutuhan investasi target I dengan pertumbuhan PDRB tahun 2008-2011 masing-masing sebesar 5,6%, 5,9%, 6,2% dan 6,5 maka dibutuhkan investasi sebesar Rp 1.003.042 juta, Rp 1.12I.239juta, Rp l.253.659juta, dan Rp 1.399.751juta. Pada proyeksi kebutuhan investasi target II dengan pertumbuhan PDRB masing-masing sebesar 5,8%, 6,l%, 6,4% dan 6,7% maka dibutuhkan investasi sebesar Rp 1.040.942 juta, Rp 1.161.566 juta, Rp 1.296.688 juta dan Rp 1.445.706 juia. Proyeksi kcbutuhan tenaga ketja target I dengan penumbuhan PDRB tahun 2008-2011 masing-masing scbcsar 5,6%, 5,9%, 6,2% dan 6,5 maka dibutuhkan tenaga kcrja tambahan masing-masing sebanyak 21.183, 23.679, 26.475 dan 29.560 orang. Proyeksi kebutuhan tenaga ketja target II dengan pcnumbuhan PDRB tahun 2008-2011 masin-masing sebcsar 5,8%, 6,1%, 6,4% dan 6,7% maka dibuluhkan tambahan tenaga kerja masing-masing sebanyak 21.983, 24.530, 27.384 dan 30.531 orang.

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This research about Estimation of Incremental Capital Output Ratio (ICOR) and Incremental Labor Output Ratio (ILOR) in Sragen Regency, Central Java Province. The research objective in this research are (1) knowing value of ICOR and ILOR in Sragen Regency; (2) knowing correlation of investment to growth of economic and absorbtion of labour in Sragen Regency.

Research conducted in Sragen Regency, Central Java Province. The research period is year 2001-2007. The tools to analyze the data used in this research are ICOR (Incremental Capital Output Ratio) and ILOR (Incremental Labor Output Ratio) analysis and also correlation analysis.

The conclusions of this research are (1) Average of ICOR in Sragen Regency at period 2001 - 2007 is equal to 6.56. The positive correlation of investment to economic growth in Sragen Regency. This matter is shonm from result of the correlation analysis between investment growths with the growth of PDRB by equal to 0.771; this correlation value is statistically significant. Increase assess the investment realization in Sragen Regency will be followed with the happening of increase of growth PDRB in Sragen Regency (oeteris paribus); (2) Value of ILOR of Sragen Regency 2001-2007 is equal to 0.1384. Investment also the positive correlation to labour absorption in Sragen Regency. The mentioned shown by result of correlation between growth of investment and growth PDRB obtained by equal to 0.940 which statistically signilicant. The result indicate that in Sragen Regency not yet been happened by the friction of labour absorption from labor intensive sector which tend to require the labor which is a lot of to more capital intensive sector which tend to require the slimmer labour.

Projection of requirement of investment of PDRB growth year 2008-2011 each of 5.6%, 5.9%, 6.2% and 6.5 are hence required by investment of equal to Rp 1.003.042 million, Rp 1.121.239 million, Rp 1.253.659 million, and Rp 1.399.751 million. Investment requirement projection by using high PDRB growth assumption each of 5.8%, 6.1%, 6.4% and 6.7% are hence required investment equal to Rp 1.040.942 million, Rp 1.161.566 million, Rp 1.296.688 million and Rp 1.445.706 million. Labor requirement projection in 2008-2011 by using PDRB growth assumption of Sragen Regency is equal to 5.6%, 5.9%, 6.2% and 6.5 are hence required by additional labor each as much 21.183, 23.679, 26.475 and 29.560 people. Labor requirement projection in 2008-2011 by using PDRB growth assumption of Sragen Regency is equal to 5.8%, 6.1%, 6.4% and 6.7% are hence required by additional labor each as much 21.983, 24.530, 27.384 and 30.531 peoples."

"Since the amendment of patent law (Law No. 47 Year 2003), there have been cases of employees' claim towards their companies regarding the intellectual property rights produced in the relationship. The occurrence of this case is because according to the constitution individual rights iss admitted. This is regulated in the article 32 of Nihon-Koku Kempoo (1947) that stipulated "No person shall be denied the right of access to the courts". Based on this constitution (kempoo), there is new rights to go to the court for each person-to have access in the court. Shuji Nakamura sued Nichia Corporation to the Tokyo District Court to claim the right of "reasonable remunerations" as a reward for his invention based on article 35 (3) (4) the Patent Law (Law No. 47 Year 2003). This prosecution as caused controversy in the public. The company has the opinion thaht the employees are their members and therefore the invention that they produced in the work relationship is the property of the company. On the contrary, the employees have the opinionthat even though the create the invention in the work relation, however, because their invention has provided great profit to the company, it is fair if the company share a reasonable remuncration part of the profit. In the past, the Japanese employees tend to have high work moral. They have the shido ethics (unlimited loyalty) towards the company. However, with the occurrence of the case of Nakamura we can say that there is a shifting of legal culture from unlimited loyalty in to "give and take" one or limited loyalty. SImilarly, with the sifting of shundonshugi or collectivism into kojinshugi namely individualism. Nakamura demanded the justice in terms of economy and ignored the company reward, ignored the Japanese cultural values. The Japanese employees lost their work moral because it is shaken by economic view. The case of Nakamura indicates that these is a change of culture which cause a controversy between law and work morale (culture)."

"ABSTRAKLatar belakang: Strategi tatalaksana hemoroid interna derajat dua dan tiga terdiri dari tatalaksana non bedah dan bedah. Apabila tatalaksana non bedah tidak berhasil, maka pilihan terapi disarankan minimal invasi atau pembedahan tergantung kondisi klini. Seiring dengan perkembangan IPTEK, dikenal teknik rubber band ligation RBL dan stapled hemorrhoidopexy SH . Di Indonesia, belum ada data yang menggambarkan distribusi angka komplikasi pascaoperasi.Metode penelitian: Studi potong lintang komparatif dilakukan dengan mengambil data rekam medis subjek yang telah menjalankan RBL atau SH periode 2011-2014 pada tiga rumah sakit di Jakarta. Dilakukan analisis univariat untuk menilai komplikasi pascaoperasi RBL dan SH subjek hemoroid interna derajat dua dan tiga. Kami menggunakan uji chi square untuk menilai faktor-faktor yang mempengaruhi komplikasi variabel kategorik, t-test untuk variabel numerik, dan uji fisher bila syarat chi square tidak terpenuhi.Hasil penelitian: Didapatkan 183 subjek yang menjalani RBL 49,2 dan SH 50,8 , hemoroid interna derajat dua 40 dan derajat tiga 60 . Komplikasi pascaoperasi terdiri dari nyeri RBL 4,4 , SH 8,8 , perdarahan RBL 2,3 , SH 4,9 , retensi urin RBL tidak ada, SH 2,7 , infeksi RBL 0,5 , SH 1,6 dan stenosis RBL tidak ada, SH 0,5 . Komplikasi pascaoperasi subjek hemoroid interna derajat dua 8,2 dan derajat tiga 13,1 p = 0,71 . Subjek hemoroid interna derajat tiga, komplikasi pasca RBL 2,8 , SH 19,4 p = 0,03 .Kesimpulan: Komplikasi hemoroid interna derajat dua dan tiga pasca RBL tidak berbeda dengan SH. Pada hemoroid interna derajat tiga, komplikasi pasca RBL lebih rendah secara signifikan dibandingkan SH.

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ABSTRACTBackground The management of second and third degree internal hemorrhoid consists of non surgical and surgical treatments. If non surgical treatment does not succeed, then the recommended therapy is minimal invasive or surgery, depends on the clinical condition. Along with the development of science and technology, a technique known as rubber band ligation RBL and stapled hemorrhoidopexy emerges. In Indonesia, there is no data that can describe the distribution of postoperative complication rate. Method A comparative cross sectional study was conducted by gathering short term outcomes data from the subjects 39 medical records that underwent RBL or SH between 2011 to 2014 in three different hospitals in Jakarta. A univariate analysis was conducted to assess postoperative complications of RBL and SH subjects of third and second degree internal hemorrhoids. We use chi square test to assess the factors that influence the complications of categorical variables and t tests for numerical variables, and Fisher test if the chi square condition is not met. Results Among 183 subjects, 49,2 underwent RBL and 50,8 SH. Second degree internal hemorrhoids were 40 and third degree were 60 . Postoperative complications consist of pain RBL 4,4 , SH 8,8 , hemorrhage RBL 2,3 , SH 4,9 , urinary retention RBL 0, SH 2,7 , infection RBL 0,5 , SH 1,6 and stenosis RBL 0, SH 0,5 . Postoperative complications on second degree internal hemorrhoidal was 8,2 and third degree 13,1 p 0,71 . Complication of subject with third degree internal hemorrhoids after RBL 2,8 , SH 19,4 p 0,03 . Conclusion Complications of second and third degree internal hemorrhoids post RBL are no different with SH while for third degree internal hemorrhoid, complications after RBL ware significantly lower than SH. "

"Perlindungan terhadap tenaga kerja Indonesia (TKI) yang bekerja di luar negeri sangat menarik untuk dikaji karena pemerintah belum memiliki aturan setingkat undang-undang yang mengikat semua pihak yang terkait dalam pengiriman tenaga kerja ke luar negeri. Peraturan yang ada hanya mengatur mengenai pra penempatan dan purna penempatan dan belum menyentuh pada aspek perlindungan secara komprehensif. Tidak adanya aturan yang mengikat ini mengakibatkan pengiriman tenaga kerja tidak memenuhi standar baik dari segi kualitas maupun persyaratan-persyaratan teknis dan administrasi yang kemudian melahirkan begitu banyak tenaga kerja ilegal.Tesis ini membahas tentang pelaksanaan fungsi legislatif yang merupakan saiah satu fungsi utama DPR RI. Tesis ini berusaha memperoleh gambaran sejauhmana DPR RI telah dapat menjalankan fungsinya yang dapat dijadikan sebagai salah satu indikator suatu proses demokratisasi. Pokok permasalahan tesis ini berusaha mengungkap proses konversi, yaitu bagaimana input kepada DPR berupa RUU usul inisiatif Anggota Dewan diproses menjadi output yaitu menjadi sebuah Rancangan Undang-undang usul inisiatif DPR RI. Teori yang digunakan adalah teori sistem David Easton, dan teori kelompok kepentingan Gabriel Almond.Dalam penelitian ini menggunakan metode penelitian kualitatif dengan teknik pengumpulan data melalui penyebaran daftar pertanyaan model tertutup dan dokumentasi. Untuk menganalisa masalah menggunakan pendekatan komprehensif integralistik, sedangkan mekanisme pembahasannya dilakukan secara terbuka, serta pengambilan keputusan dengan musyawarah untuk mencapai mufakat.Hasil penelitian ini menunjukkan bahwa selama proses konversi berlangsung, berbagai masukan dari universitas, dan kelompok kepentingan segera diartikulasikan, dikelompokkan dan disatukan, baru kemudian diolah menjadi sebuah draft RUU usul inisiatif DPR RI. Bahkan draft RUU telah mengalami penyempurnaan beberapa kali sebelum akhirnya disampaikan kepada Presiden.

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Process of Preparation of the Initiative by the DPR RI on Draft of Law concerning Protection toward Indonesian Migrant Workers Abroad (Study on Public Planning and Policy)Protection toward Indonesian migrant workers (Tenaga Kerja Indonesia - TKI) to foreign countries is an interesting subject to study since the government has no regulation parallel to law that binding all parties related to the placement of Indonesian workers abroad. The existing regulations only deal with pre placement and post placement and not touching the aspect of protection comprehensively. No binding regulation means low standard of quality as well as technical and administrative requirement of the placement of Indonesian workers that leads to increasing number of illegal migrant workers.

This thesis analyzes the legislative function execution as one of the main function of the DPR RI. This thesis tries to illustrate to what extent the DPR RI has execute its function and can be one measure of the process of democracy. The main issue of this thesis is to try to describe conversion process, which is in a way that the input to DPR in form of members' initiative Draft of Law goes through a process to become an output that is Draft of Law on behalf of an initiative of the DPR RI. The system theory of David Easton is used and theory of group interest of Gabriel Almond is used.

This research use qualitative research method with data collecting technique in form of closed list questions and documentation. To analyzed problem using comprehensive approach of integrality while its solution mechanism is conducted openly, and also decision-making by using general consensus.

Result of from this research indicate that since conversion process took place from the beginning, all input from university, and group interest soon would articulate, categorized and gathered them to become a Draft of Law concerning Protection toward Indonesian Migrant Workers. The draft of the Law has changes for 3 times before finish to send Executive (Presidens)."