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Aries Fajar Kurnia, author
In this era of digital age where considerable business activities are powered by digital and telecommunication technologies, deriving customer loyalty and satisfaction through delivering high quality services, driven by complex and sophisticated Information Technology (IT) systems, is one of the main services objectives of the Bank towards its customers. From...
Depok: Fakultas Ilmu Komputer Universitas Indonesia, 2006
UI - Tesis (Membership) Universitas Indonesia Library