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Hasil Pencarian

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Toister, Jeff
" Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. The results can be both surprising and illuminating, such as: company ... "
New York: [American Management Association;;;, ], 2013
e20437197
eBooks  Universitas Indonesia Library