Ditemukan 420 dokumen yang sesuai dengan query
Thomas, R. Roosevelt, author
The ability to manage this diversity successfully has become a basic strategy for corporate survival. Beyond Race and Gender supplies a sorely needed Action Plan, extensive case studies, and a series of tough questions and answers to get readers thinking deeply about what elements are blocking the full use of...
New York: American Management Association, 1991
e20440861
eBooks Universitas Indonesia Library
Zemke, Ron
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how...
New York: American Management Association, 1997
e20440859
eBooks Universitas Indonesia Library
Bolton, Robert, author
"What is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people. In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you...
New York: American Management Association, 1984
e20440830
eBooks Universitas Indonesia Library
Rachlin, Robert, author
Finance and accounting are the backbone of any organization. Yet plenty of executives and businesspeople are befuddled and intimidated by number crunching. Now there's a complete, concise, non-technical guide to grasping all the essentials of accounting -- and directly applying financial data. Readers will learn how to: * pinpoint the...
New York: American Management Association, 1996
e20440867
eBooks Universitas Indonesia Library
"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on...Best Practices in Customer Service...
New York: American Management Association, 1998
e20440863
eBooks Universitas Indonesia Library
Arthur, Diane, author
There is a glut of human resources books aimed at large companies. But "Managing Human Resources in Small and Mid-Sized Companies" remains the only book to address the unique challenges confronting organizations in the 100 to 1,500 employee range. And it is now completely updated to reflect current legal requirements,...
New York: American Management Association, 1995
e20440826
eBooks Universitas Indonesia Library
Anderson, Kristin, author
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a...
New York: American Management Association, 1992
e20440816
eBooks Universitas Indonesia Library
Susswein, Donald B.
New York: American Management Association , 1985
343.730 4 SUS h
Buku Teks Universitas Indonesia Library
Shea, Gordon F.
New York: American Management Association, 1987
650.1 SHE c
Buku Teks Universitas Indonesia Library
Exton, William Jr.
New York, N.Y. : American Management Association , 1972
658.31 EXT a
Buku Teks Universitas Indonesia Library
