Ditemukan 19 dokumen yang sesuai dengan query
Guttmann, H. Peter
New York: McGrow-Hill , 1976
658.916 2 GUT i
Buku Teks SO Universitas Indonesia Library
Rittman, Bruce E.
Boston: McGrow-Hill , 2001
660.6 RIT e
Buku Teks SO Universitas Indonesia Library
Myers, David G.
New York: McGrow-Hill , 1987
302 MYE s
Buku Teks SO Universitas Indonesia Library
Shortridge, Lillie M.
New York: McGrow-Hill , 1980
610.73 SHO i
Buku Teks SO Universitas Indonesia Library
Miller, Roger LeRoy
New York: McGrow-Hill, 1985
332.1 MIL m
Buku Teks SO Universitas Indonesia Library
Masca, Gaetano
New York: McGrow-Hill, 1939
320 Mos r
Buku Teks SO Universitas Indonesia Library
McGrow-Hill , 1991
338.9 SCH e
Buku Teks Universitas Indonesia Library
Lanen, William N.
New York: McGrow-Hill, 2014
657.42 LAN f (1)
Buku Teks Universitas Indonesia Library
Lucas, Robert W.
"Contents :
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty -- Appendix -- Glossary -- Notes -- Bibliography -- Credits -- Index."
New York: McGrow-Hill, 2015
658.812 LUC c
Buku Teks Universitas Indonesia Library
New York: McGrow-Hill, 2012
659.2 PUB
Buku Teks SO Universitas Indonesia Library
