Ditemukan 20 dokumen yang sesuai dengan query
Myers, David G., author
New York: McGrow-Hill , 1987
302 MYE s
Buku Teks Universitas Indonesia Library
Shortridge, Lillie M., author
New York: McGrow-Hill , 1980
610.73 SHO i
Buku Teks Universitas Indonesia Library
Miller, Roger LeRoy, author
New York: McGrow-Hill, 1985
332.1 MIL m
Buku Teks Universitas Indonesia Library
Masca, Gaetano
New York: McGrow-Hill, 1939
320 Mos r
Buku Teks Universitas Indonesia Library
Hobbs, Lisa
New York: McGrow-Hill , 1966
915.1 HOB i
Buku Teks Universitas Indonesia Library
McGrow-Hill , 1991
338.9 SCH e
Buku Teks Universitas Indonesia Library
Singapore : McGrow-Hill, , 2003
371.251 TEA (1)
Buku Teks Universitas Indonesia Library
Lanen, William N., author
New York: McGrow-Hill, 2014
657.42 LAN f (1)
Buku Teks Universitas Indonesia Library
Lucas, Robert W., author
Contents :
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer...
New York: McGrow-Hill, 2015
658.812 LUC c
Buku Teks Universitas Indonesia Library
Christensen, Theodore E., author
Offers a presentation of the accounting and reporting principles and procedures used in a variety of business entities. This edition continues to provide strong coverage of advanced accounting topics, with clarity of presentation and integrated coverage based on continuous case examples...
New York: McGrow-Hill, 2014
657.046 CHR a
Buku Teks Universitas Indonesia Library
