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"Perkembangan dan persaingan dalam industri otomotif menjadi salah satu penyumbang terbesar berbagai pencemaran lingkungan dan limbah yang diakibatkan oleh pergerakan rantai pasok industri di Indonesia. Perusahaan di industri otomotif dituntut untuk menerapkan green supply chain management. Oleh karena itu, perlu dilakukan analisis penerapan green supply chain management pada perusahaan di industri otomotif. Penelitian dilakukan pada sebuah perusahaan manufaktur yang berlokasi di Cikarang yang bergerak di bidang perakitan mobil yang merupakan perusahaan dengan produksi mobil yang cukup besar di industri otomotif Indonesia. Populasi dalam penelitian ini adalah green procurement, green manufacturing dan green logistics (inbound). Alur penelitian dilakukan dengan langkah awal pengumpulan data primer dan sekunder, kemudian desain KPI yang nantinya akan divalidasi oleh ahli. Setelah itu dilakukan pembobotan AHP kemudian dihitung kinerjanya menggunakan metode Green SCOR. Hasil penelitian menunjukkan terdapat 22 KPI yang menjadi dasar penghitungan Green SCOR. Hasil Green SCOR untuk GSCM diperoleh sebesar 65.819 dimana menurut tabel sistem monitoring indikator kerja termasuk dalam kategori “Average”. Oleh karena itu, masih ada banyak ruang untuk perbaikan. Meningkatkan kinerja manajemen rantai pasokan hijau dengan menerapkan perbaikan yang diusulkan akan berdampak baik pada penerapan green supply chain management secara keseluruhan.

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The development and competition in the automotive industry have become one of the biggest contributors to various pollution and waste caused by the movement of the industrial supply chain in Indonesia. Companies in the automotive industry are required to implement green supply chain management. Therefore, it is necessary to analyse the application of green supply chain management in companies in the automotive industry. The study was conducted at a manufacturing company located in Cikarang, Jawa Barat, which is engaged in the field of car assembly, which is a company with fairly large car production in the Indonesian automotive industry. The population in this study are green procurement, green manufacturing and green logistics (inbound). The flow of the research was carried out with the initial steps of primary and secondary data collection, then the KPI design which would later be validated by an expert. After that, the AHP is weighted and then the performance is calculated using the Green SCOR method. The results showed there were 22 KPIs which became the basis for calculating Green SCOR. The results of the Green SCOR for GSCM obtained amounted to 65,819 where according to the monitoring system table the work indicators are included in the "Average" category. Therefore, there are still lot of room for improvement. Improving the performance of green supply chain management by implementing proposed improvements will have a good impact on green supply chain management as a whole."

"Penelitian ini membahas menganai paket servis yang terdapat pada Bengkel Automobil terhadap proses bisnis yang saat ini dimana ditemukan permasalahan pada kotak suara pelanggan yang mayoritas keluhan berkaitan dengan lamanya waktu proses dan pembayaran yang berbelit. Penelitian ini juga ditujukan untuk mengisi ruang penelitian yang menggunakan Business Process Re-engineering dan Analytical Hierarchy Process dan Technique for Order of Preference by similarity to ideal Solution pada ruang lingkup otomotif, khususnya bengkel kendaraan di Indonesia. Perbaikan proses bisnis dilakukan dengan menggunakan alat Business Process Management Notation (BPMN) yang disimulasikan menggunakan software iGrafx dengan pendekatan Business Process Re-engineering yang menghasilkan 4 strategi perbaikan. Strategi terbaik dibobotkan dan diurutkan dengan metode AHP-TOPSIS dan kriteria dari manajemen resiko. Pada hasil skenario terpilih menghasilkan penurunan waktu sebesar 30,4% terhadap proses saat ini.

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This study discuss the service packages contained in the Automobile Workshop on current business process where problems are founded in the voice of customers, the majority of the problem are related to the length of processing time and complicated payment. This research is also intended to fill the research gap that uses Business Process Re-engineering and Analytical Hierarchy Process and Technique for Order of Preference by similarity to ideal Solution in the automotive scope, especially workshop in Indonesia. Improvement on business process is carried out using the Business Process Management Notation (BPMN) tool which is simulated using iGrafx software with a Business Process Re-engineering approach that produces 4 strategies. The best strategies are weighted and sorted by the AHP-TOPSIS method and the criteria of risk management. The results of the selected scenario resulted in 30.4% decrease in time against the current process."