Ditemukan 1 dokumen yang sesuai dengan query
Conway, Mal, author
Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. This Infoline gives you a generic model for measuring customer satisfaction and loyalty. The five-step model shows you how to adopt a customers value perspective and define your customers requirements and other key value metrics...
Alexandria, VA: [;American Society for Training & Development Press, American Society for Training & Development Press], 2000
e20435437
eBooks Universitas Indonesia Library
