Ditemukan 1 dokumen yang sesuai dengan query
Stanley, Colleen, author
Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional...
New York: American Management Association, 2013
e20436850
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