Ditemukan 3 dokumen yang sesuai dengan query
Evenson, Renee, 1951-, author
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of...
New York: American Management Association, 2011
e20440378
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role....
New York: American Society for Training and Development, 2005
e20441696
eBooks Universitas Indonesia Library
Delvin, Kimberly, author
Alexandria: ATD Press, 2015
658.812 DEV c
Buku Teks Universitas Indonesia Library
