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Hirko, Buff, author
Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become commonpractice, there?s a critical need to develop core competencies unique to the virtual world?from conducting chats to multitasking. What does it take to be successful at...
Chicago: [American Library association, American Library association], 2004
e20436131
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